Home > FAQs > Flying Returns
1. What is the name of Air India’s frequent flyer programme?
A. Flying Returns.
2. What is the advantage of my becoming a member of Flying Returns?
A. You can avail privileges and earn miles each time you fly on a qualifying
fare on any class or sector on the extensive network of Air India or airline
alliance partners. What's more, you accumulate miles on select Air India
marketed 'code - share' flights as well as on our non airline
partners!
3. What is the eligibility criterion for becoming a member in the Programme?
A. Membership is open to individuals 12 and above years of age residing
any country (unless participation in such programmes is specifically prohibited
by law in a country)
4. Where are Flying Returns application forms available?
A. Application forms are available at:
• Member Service Centers (MSC) Offices at Delhi, Mumbai, Bangalore,
Chennai, Kolkata, Hyderabad, Pune, Singapore and Dubai.
• Airport Extension Counters in Mumbai, Delhi, Chennai, Kolkata, Hyderabad
and Bangalore.
• on the website http://www.flyingreturns.co.in/
• Online enrolment is available on www. Airindia.in
Addresses, telephone numbers, email IDs and timings of all Member Service Centers
Current members are requested to mention their Membership number in the subject
line of their email, fax or correspondence to enable faster processing.
Member Service Centers - India
MSC – Mumbai
ICLP
501-505 Ascot Centre,
5th Floor, Sahar Road,
Next to Hotel Hilton,
Andheri East,
Mumbai 400099.
Phone : 022 61342251
Working Hours :
Mon to Sat : (0930 to 1730 hrs)
Lunch break : (1300 to 1400 hrs)
Member Service Centers - International
Air India - Bangkok ( for Thailand residents ) :
SS Travel Service
10/12-13 Convent Road, Bangkok.
Tel : +66-2235-1195
Fax : +66-2631-0340
Email :aibangkok@flyingreturns.co.in
Working Hours :
Mon to Fri : 0830 to 1730 hrs
Sat and Public Holidays : (0900 to 1300 hrs)
Air India - Colombo ( for Sri Lanka residents ) :
Indian Airlines Ltd.
4 Bristol Complex
Bristol Street, Colombo 1.
Sri Lanka.
Tel : +94-11-2323987
Fax : +94-11-2445534
Email :ialcolombo@flyingreturns.co.in
Working Hours :
Mon to Fri : 0900 to 1700 hrs
Sat : 0900 to 1300 hrs
Air India - Dhaka (for Bangladesh residents):
Indian Airlines Ltd.
195 Motijheel
C/A, Sena Kalyan Bhavan (12th floor)
Suite 1202, Dhaka 1000.
Bangladesh.
Tel : +88-02-9555915 / 9557813
Fax : +88-02-9569027
Email : ialdhaka@flyingreturns.co.in
Working Hours :
Mon to Sun : 0930 to 1630 hrs
Air India - Hong Kong (for Hong Kong residents):
Air India, Unit 4401, 44/F
Hopewell Centre, 183 Queen's Road East
Wanchai, Hong Kong.
Tel : +852 2522-4772 (Sales) / +852 2522-1176 (Reservations)
Fax : +852 2868-0132 / +852 2522-2261
Email : mschongkong@flyingreturns.co.in
salesai@netvigator.com
(Sales)
restktai@flyairindia.com.hk
(Reservations)
Working Hours :
Sales :
Mon to Fri : 0900 to 1730 hrs
Lunch Break: 1300 to 1400 hrs
Reservations
Mon to Fri : 0900 to 1700 hrs
Sat: (0900 to 1300 hrs)
No Lunch Break
Air India - Kathmandu (for Nepal residents):
Indian Airlines Ltd.
Hattisar, Kamal Pokhari
PO Box 300, Kathmandu 1.
Nepal
Tel : +97-71-4410906
Fax : +97-71-4419649
Email : ialkathmandu@flyingreturns.co.in
Working Hours :
Sun to Fri: 0930 to 1645 hrs
Lunch Break: 1315 to 1400 hrs
MSC - London (for UK residents):
Air India, Great West House,
Great West Road, Brentford, Middlesex TW8 9DF
Tel : +44-20-8745-1062
Fax : +44-20-8745-1059
Email : msclondon@flyingreturns.co.in
flyingreturns@btinternet.com
Working Hours :
Mon to Fri : 0900 to 1730 hrs
Lunch break: 1300:1400 hrs
MSC - New York (for USA / Canada residents):
F.D.R. Station, P.O. Box 1708
New York, NY 10150.
Phone : 1-800-205-2800, 1-800-223-7776
Fax : 1-212-838-9533
Email : mscnewyork@flyingreturns.co.in
flyingreturns@airindiausa.com
Working Hours :
Mon to Fri : 0900 to 1700 hrs
Lunch break: 1300 to 1400 hrs
Air India - Osaka:
Kokusai Bldg,
3F, 3-13 Azuchimachi,
2-Chrome Chuo-ku,
Osaka 541 0052.
Phone : 06-6264-1781
Fax : 06-6264-5998
E-mail : mscosaka@flyingreturns.co.in
Working Hours :
Mon to Fri : 0900 to 1730 hrs
No Lunch Break
Air India - Shanghai (for China Residents):
1008/1009 (P)Kerry Centre,
1515 Nanjin G West, Shanghai,
P. R. China.
Tel : 008621 2598 5698
Fax : 008621 5298 6798
Email : r.jain@airindia-china.com
Working Hours :
Mon to Fri : 0900 to 1730 hrs
Lunch Break : 1200 to 1300 hrs
MSC - Sharjah
P. O. Box 1477
Sharjah, UAE.
Tel: 06 55 04849
Fax: 06 55 04948
Email :flyret@eim.ae
Working Hours :
Sun to Thu: 0900 to 1700 hrs
MSC - Singapore (for Indonesia / Malaysia / Singapore residents) :
152 Beach Road
#04-05 The Gateway (EAST)
Singapore 189721.
Tel : + 65-6221-4909
Fax : + 65-6225-1559
Email : krraji@airindiasin.com.sg
Working Hours :
Mon to Fri : 0900 to 1700 hrs
Lunch Break : (1300 to 1400 hrs)
Air India- Tokyo:
The Imperial Hotel Tower
11th Floor,
1-1-1 Uchisaiwaicho,
Chiyoda-Ku
Tokyo 100 0011.
Tel : +81-3-5157 5593
Fax : +81-3-3508 0265
E-mail : airindia-sales@mb.point.ne.jp
Working Hours :
Mon to Fri : 0900 to 1730 hrs
Lunch Break : 1200 to 1300 hrs
1. How should I enter my name on the enrolment form?
A. Your name should be entered exactly as it appears on your driving
license, passport, PAN Card or Voters ID Card.
2. How can I earn miles?
A. To ensure you receive mileage credit, please provide your Flying
Returns membership number for each reservation. Also you may present your Flying
Returns membership card when you check - in at the airport. You must ensure
that the ticket is issued in exactly the same manner in which the name appears
on your Membership Card. Miles are credited only after a member has actually
completed travel and not immediately after check - in. Members are not entitled
to Miles for tickets purchased but not used. No Miles will be credited in respect
of flights undertaken on redemption of Awards under Flying Returns. In the event
of any upgradation of the ticket, Miles will be credited for the class of travel
in which the Member was ticketed and not for the upgraded class of travel.
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