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Home > Travel Information > Before you Fly > Baggage > Lost Baggage

For baggage which is received damaged or is delayed or lost, please contact the Air India personnel in the arrival hall and report the same.

A report will be filed and a copy will be given with a reference number for follow up action.

 

  

Loss of Baggage & Compensation

In the event of damage/loss of baggage, claims willf be settled as per the applicable convention. As per the WARSAW CONVENTION, the compensation is computed at the rate of USD20/- per kg. As per the MONTREAL CONVENTION the compensation is computed to a maximum                of (Special Drawing Rights)SDR1000/- per passenger for loss/damage/delay of baggage.


However, a passenger can benefit from a higher liability limit by making a special declaration        at the latest at check-in and by paying a supplementary fee.


Liability for loss of or damage to baggage on domestic sectors of Air India, is governed by

Carriage By Air Act 1972' and limited as follows :
a) to a sum of Rs.450/- per Kg., of baggage checked-in by the passenger.
b) to a sum of Rs.4,000/- in respect of objects of which the passenger takes charge himself.


The Warsaw Convention or the Montreal Convention will be applicable if the domestic travel        is in conjunction with an International sector.


Note

Passengers are advised not to carry valuables such as jewellery, encashable articles, negotiable papers and currency in their checked baggage. The Carrier is not liable for loss/damage to or delay in the delivery of fragile or perishable articles, money, jewellery, silverware, cameras, electronics/ video/computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artifacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals and other similar valuables or commercial effects.
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