Overlay

FAQs

Online Booking

Q.

If I book my flights online, how will I get my tickets?

A.

After you complete your online purchase, the system will generate your itinerary receipt vide email and display the key information about your reservation on the screen. You will need to print the receipt sent by email and produce it at the airport along with your valid photo identification for check-in. Please carry this printed receipt to gain access to the airport and to check-in.

Top
Q.

I did not receive a booking confirmation on the page. What should I do?

A.

You should have received a copy of the receipt at the email address you entered during the booking process. Please check that the email has not gone into your Junk Mail folder. You are required to print and carry this receipt to gain access to the airport and to check-in. Alternatively, you may click on the "My Bookings” option in your profile to view your booking details, to check if the ticket has been issued and to check if you have entered the correct email address.

Top
Q.

My itinerary receipt displayed on the screen did not print. What should I do?

A.

You should have received a copy of the receipt at the email address you entered during the booking process. You can print this out instead and use it. You are required to print and carry this receipt to gain access to the airport and to check-in. Alternately, you may click on the "My Bookings” option in your profile to view your booking details.

Top
Q.

Can I check to see that the payment for my ticket has been successful?

A.

If your payment is successful you will receive an itinerary receipt. You can also log in and view the status of your booking from the "My Booking” tab or view your booking as a guest.

Top
Q.

What are the time restrictions of buying a ticket online?

A.

Online booking is available for all flights up to 2 hours before scheduled departure time. Online booking is available for any flight, with a scheduled departure up to 330 days in the future.Top

Q.

I only wish to buy a flight ticket. Why should I register as a frequent flyer?

A.

You may book online using your frequent flyer id or as a guest user. However, if you register with us, with your frequent flyer number, you will be able to store your personal, travel, and credit card information in your profile, so there will be no need to re-enter the information the next time you log in and book on http://www.airindia.in/ Another benefit if you book online as a frequent flyer is that you will get an additional bonus points. If you are not already a frequent flyer member, you may register athttp://www.airindia.in/Registering as a user allows you to take advantage of our internet services, such as access booking details, booking again with us in the future, changing your meal requests and receiving special offers and updates. Registration is quick and you only have to do it once.

Top
Q.

How do I manage my account and personal details?

A.

To manage your account and personal details on the profile you can log in with your frequent flyer number and password. Your personal and credit card details and your travel preferences are saved in your profile, so that you don't have to enter these details every time you log in to make a booking on the site.
Your personal information may be updated at any time by logging in and then selecting "My Account” from the menu. You can edit personal details on your account page.

Top
Q.

What can I update on my profile?

A.

You may view and amend your profile details using the ‘Profile’ tab. If you are not already logged in you will be asked for your login details.

Profile details include:
  • Personal details
  • Related travelers
  • Templates
  • Documents
  • Payment cards
  • Frequent flyer schemes
  • Information may be added, deleted or edited where appropriate
  • Profile Password may also be changed here
Top
Q.

How can I view my trip details online?

A.

If you are a frequent flyer member you may view your past and current trip details on the "My bookings” tab when you log in to your account.
For guest users, you may click on the "My bookings” option and use the "View booking as Guest” option to view your current unused travel details.

Top
Q.

What should I do if I forget my password?

A.

If you forget your password, please click on the Forgot Password link on the login page. You would be directed to the frequent flyer page and your password will be emailed to the email address in your profile.

Top
Q.

Why did I not receive my booking confirmation SMS?

A.

Confirmation SMS will only be sent if you have selected the send confirmation SMS check box during the booking process. Currently we only send SMS to Indian mobile numbers and not to international numbers.

Top
Q.

Can I book a trip with more than one destination?

A.

Yes. By using the Multi-city link you can search for point to point flights by filling up to 6 destinations. You can also use this function to book a journey with a stopover for one-way or return travel, by entering each leg of the journey separately with the required dates. For example, to book a stopover in Delhi on your way from London to Mumbai, enter "London” and "Delhi” in the first origin and destination fields and then "Delhi” and "Mumbai” in the second set.
You can also use this function to book a journey that begins in one city and ends in another after passing through one or more cities in between.

Top
Q.

How can I book a one way or return travel?

A.

Select the "One way” radio button on the "Book online” page for one way travel. The "Return” radio button is used for booking return point to point travel.

Top
Q.

I can see a lower fare than the fare that I have paid for, why? Can I get a refund of the balance amount?

A.

Air India has seats for restricted and unrestricted fares in the same class of travel. As flight availability is dynamic in nature, the fares may differ with the discounted fares being available at a later date. Refund cannot be processed for the difference in fare. The same applies if the fare displayed is higher that the fare that you have paid. We do not collect the fare difference if you do not change your travel date. The fare difference is collected only if the travel date is changed and the fare applicable for the rebooked dates is higher than the amount paid by you.

Top
Q.

Will extra fees and taxes be charged on top of the price shown online?

A.

All known taxes at the time of reservation have been collected. However there may be some local taxes which are collected at the airport at the time of departure. As the merchant is based in India, some credit cards also charge a foreign transaction fee. This fee is not charged by Air India.

Top
Q.

I entered my booking reference and name in the View booking as Guest but I cannot see my booking.

A.

Check that you have entered the correct booking reference number (this is also sometimes called the PNR) and the exact name of at least one of the travelers, as it appears on their passport.

Top
Q.

How do I check flight status?

A.

There is a link on the SEC home page for viewing Flight Status.

Top
Q.

How do I rebook or cancel bookings made online on the Air India website?

A.

For bookings made only on www.airindia.in, modifications and refunds can be processed online by the passenger using the "My booking” link on the website. If the passenger has made a booking using his frequent flyer number, he has to log in with his membership number and password. If he has made the booking as a Guest then he has to insert his reference number, first name and last name as inserted when he made the booking or as per his ticket.

Top
Q.

For what bookings can I use the online modification and refund module?

A.

In the following instances, change or refund can be processed online after the application of the rebooking or cancelation fees :

  • If the change/cancelation is for the complete booking of all passengers
  • If a rebooking fee or fare difference is payable then rebooking is permitted for only up to two reissues
  • If the ticket is totally unutilised

The online rebooking / cancelation module cannot be used if

  • Changes to the booking are made offline at any reservations office
  • Change or cancelation is for one passenger in a multi passenger booking
  • If the ticket is partially utilized
  • If full refund is required for cancelled flights
  • The fare rule does not permit a rebooking or cancelation
  • If the booking has been made using the multi city link

If in case the booking cannot be modified online then you would have to contact the reservations office or the nearest Air India office for rebooking and payment of the charges and any applicable fare/tax difference.

If in case the booking cannot be cancelled online then you would have to contact the reservations office or the nearest Air India office for the cancelation of the booking to avoid any no-show charges. An email has to be sent to ecommerce@airindia.in for initiating the online refund.


Top
Q.

Can I use my ticket partially and ask for refund of a sector which is not in sequence of travel? e.g: for a ticket issued London Delhi Amritsar Delhi London, I do not want to use London Delhi Amritsar or Delhi Amritsar or Delhi Amritsar Delhi, Can I apply for part refund or refund of unused sector?

A.

Travel has to be undertaken as per sequence of issuance of the ticket. If for any reason, an intermediate travel is not undertaken and you wish to continue with the remaining/onward journey, the ticket needs to be reissued prior to scheduled departure of the flight/s with the fare/tax difference/change fee,if any. The reissuance can be done at the nearest or any Air India City/Airport Booking office as per governing fare rules.

If the passenger continues to travel as per the sequence of the ticket breaking the journey in between there may be no refund value for the unused sector. Please check with our office before making any changes.

Top
Close

You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

Continue

Close

User Subscription for Newsletter/Special Offer

Email Address:
First Name: Last Name: Contact Number:
Close

You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

Continue

Back to Top
Rate this site