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Common Errors in KYC Verification

Before KYC Verification

Q. 1) How to Reset my FR Password to be able to access my Flying Returns Account to be able to do re-registration and KYC?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(610 KB)

Q. 2) Have Forgotten the Password set by me for my FR Account? Need a new Password to Access.
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(610 KB)

Q. 3) How to request for Change of my Email ID to be able to access my Flying Returns Account to be able to do re-registration and KYC?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(501 KB)

Q. 4) How to request for Incorporation of my Email ID in my Flying Returns profile to get OTP and password to be able to access my FR Account to be able to do re-registration and KYC?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(108 KB)

Q. 5) How to request for Change of my Mobile Number to be able to access my Flying Returns Account to be able to do re-registration and KYC?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(434 KB)

Q. 6) Is the document being uploaded by me – Un-Readable or Illegible?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(117 KB)

Q. 7) Is the document being uploaded by me – Password Protected?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(100 KB)

Q. 8) Is the document being uploaded by me – More than 400 KB in Size?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(236 KB)

While Uploading ID proof & Address Proof while attempting Re-registration & KYC verification.

Q. 1) Accepted Documents for Resident Indians - What are the documents accepted by Flying Returns as Proof of Identity and Proof of Address for KYC Verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(313 KB)

Q. 2) Accepted Documents for Non-Resident Indians - What are the documents accepted by Flying Returns as Proof of Identity and Proof of Address for KYC Verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(344 KB)

Q. 3) Documents which are NOT Accepted - What are the documents NOT accepted by Flying Returns as Proof of Identity and Proof of Address for KYC Verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(274 KB)

Q. 4) Passport - What could be the issue or error/s with the Passport copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(235 KB)

Q. 5) Aadhar Card - What could be the issue or error/s with the Aadhar Card copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(142 KB)

Q. 6) Voter ID Card - What could be the issue or error/s with the Voter ID Card copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(202 KB)

Q. 7) PAN Card - What could be the issue or error/s with the PAN Card copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(97 KB)

Q. 8) Utility Bill - What could be the issue or error/s with the Utility Bill copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(516 KB)

Q. 9) Foreign Driving Licence - What could be the issue or error/s with the Foreign Driving Licence copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(303 KB)

Q. 10) OCI Card - What could be the issue or error/s with the OCI Card copy uploaded by me - leading to Rejection / delay in KYC verification.
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(271 KB)

Q. 11) Self Attestation of documents before upload - Why & How Self Attestation of documents is to be done to match signature before uploading for KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(263 KB)

Q. 12) Address Proof of Parents - Uploaded for Child. What Address Proof documents can a Parent (also a member) upload for KYC verification of child living with parents at same address?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(201 KB)

Q. 13) Allotment Letter of House by a Government Department or Public Sector Company - What could be the issue or error/s with the copy of House Allotment Letter uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(133 KB)

Q. 14) Lease Rent Agreement (Registered) - What could be the issue or error/s with the Lease Rent Agreement (Registered) copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(287 KB)

Q. 15) Resident Permit of a Country other than India - What could be the issue or error/s with the Resident Permit copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(395 KB)

Q. 16) Citizenship Card of a Country other than India - What could be the issue or error/s with the Citizenship card copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(340 KB)

Q. 17) Indian Driving Licence - What could be the issue or error/s with the Indian Driving Licence copy uploaded by me - leading to Rejection / delay in KYC verification?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(99 KB)

Q. 18) Reset & Generate new OTP for Mobile & Email. How to reset and generate new OTP on registered Email and /or Mobile (that may be pending) ?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(660 KB)

Q. 19) Uploaded Document not in English. How to get my ID document or Address Proof Translated and verified by an Air India office, before upload so that it is accepted.
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(261 KB)

After KYC verification

Q. 1) How to request for Change of my Unique Registered Email ID after having completed re-registration and KYC verification on my FR Account?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(280 KB)

Q. 2) How to request for Change of my Unique Registered Mobile Number after having completed re-registration and KYC verification on my FR Account?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(628 KB)

Q. 3) How Claim Lost or Missing FR Points (not reflecting in statement) for Air India flights undertaken in past 365 days?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(691 KB)

Q. 4) How to do Online Retro for Air India Flights undertaken in past 12 months?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(759 KB)

Q. 5) How to Upgrade Online with FR Points - a Revenue (Fare paying) Ticket - on Air India Flights?
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(696 KB)

Q. 6) How to Revive Expired FR points @ 60 paise - that may have expired since 2006 - and use them for award ticket with in a period of 01 year.
A. Click here to view image illustration and answer.PDF file that opens in new window. To know how to open PDF file refer Help section located at bottom of the site.(669 KB)

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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