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Family Pool FAQ

Q. 1) What is a "Mera Parivar (My Family Pool)”?
"Mera Parivaar" is the name of the Family Pooling Program offered by Air India to KYC (Know Your Customer) verified members of Flying Returns (FR). Family Pooling allows two or more individual members, who are related to each other, to link their individual accounts for automatic transfer & pooling of all or pre-determined part of their individual accruals into the account of the "Pramukh" or Head of Family (HoF), who in turn can redeem FR points as per T&C.

Q. 2) What is the benefit of Creating a Family Pool?
Pooling of FR Points into one account, enables a larger corpus available for easier redemption. Pooling of FR Points results in synergy, which in turn helps in utilization of even a small quantum of points earned by a family member, who alone as an individual member may not have been able to redeem due to insufficient points or not very frequent flight activity.

Q. 3) Who / What is a Pramukh (Head of Family) in a Family Pool?
Pramukh (HoF) is the member who can invite relatives & family members to join a "Family Pool” and contribute FR Points and HoF is the only authorized member to redeem points from the Pool.

Q. 4) Who / What is Sub-member in a Family Pool?
All FR members linked to the Family Pool except HOF are Sub-Members.

Q. 5) Who all can the Pramukh invite to join the family pool?
Pramukh can invite his/her Spouse, Parents, Spouse’s Parents, Siblings, and Siblings of spouse, having KYC verified and Status of "Active" or "Primary Active" only in FR account.Member status with "Prospect" , "Dormant", "Suspended" , "Expired" are not eligible for the family pool.

Q. 6) How to create a Family Pool?
An eligible Flying Returns member can start a Family Pool as Head of Family (HoF) by logging into his Flying Returns account, clicking on the Family Pool tab and inviting other Family members to join the Family Pool.

Q. 7) Is there any offline option for creating Family Pool ?
No, Family Pool can only be created online by logging into your FR Account.

Q. 8) Who is eligible for creating a Family Pool?
A Family Pool with Flying Returns can be constituted as "Pramukh" or 'Head of Family' by only those Flying Returns members who are above the age of 18, KYC Verified, have an ‘Active’ status and are Indian Nationals resident in India.

Q. 9) Who is eligible for joining a Family Pool.
The Pramukh’s family defined as Spouse, children of HOF, Parents of HOF, Spouse’s Parents, siblings of HOF and siblings of spouse, having KYC verified FR account can join the Family Pool.

Q. 10) Does the Head of Family need to be a Resident Indian?
Yes, the Pramukh needs to be an Indian residing in India.

Q. 11) Do Family Members need to be Resident Indian?
No, Members who are not Indian Nationals or not Resident in India, can join and become members of a Family Pool constituted by a Pramukh who is an Indian National, resident in India.

Q. 12) What is the Minimum Age for creating a Family Pool?
Any Flying Returns member aged 18 years and above, Resident in India, having a KYC verified Flying Returns Account with Indian Proof of Address, is eligible to create and initiate a Family Pool.

Q. 13) What is the Minimum Age for joining a Family Pool?
The minimum age for joining a family pool is same as the minimum age for being a Flying Returns member which is 2.

Q. 14) Can Infants (under 2 years of age) join the family pool?
No. An infant (under 2 years of age) cannot join Family Pool because infants cannot become FR members.

Q. 15) Can a Child become a sub-member in the family pool?
Yes, child member between the age of two (2) and twelve (12) can join a Family Pool.

Q. 16) How many sub-members are required to constitute a Family Pool?
Minimum one sub-member is required to constitute a Family Pool.

Q. 17) How many members can be part of a Family Pool?
A Maximum of 9 (Nine) KYC Compliant FR accounts , including HoF can be linked to form a Family Pool.

Q. 18) How can I add more members once I reach the maximum limit of sub-members?
The ‘Pramukh’ will be required to delink the sub-members in order to add more members as a maximum of 8 sub-members can be there in the Family Pool at any point of time with delinking being allowed only after a sub-member has completed on year in the Family Pool.

Q. 19) Where can the Pramukh view the details of the invited family members or of the sub-members that are already part of the Family Pool?
All such details can be viewed by logging into the FR account and selecting the Mera Parivar (My Family Pool) tab.

Q. 20) Is there any particular order in which an HoF should invite or add the members?
No. A HoF can invite/add his Family members in any order.

Q. 21) What if the Pramukh, invites friends to join the family pool?
If a member is invited to join a family pool who is not related to the HoF as mentioned in the eligibility criteria then as per T&C, this can lead to disqualification, Suspension of FR Accounts/s and forfeiture of all or part of FR points therein.

Q. 22) Can a Family member who is Not a Member of Flying Returns, be invited to join a Family Pool?
No. Anyone who is not a member of Flying Returns cannot be invited to join Family Pool. One has to first become a Flying Returns member to become eligible for an invite to join a Family Pool.

Q. 23) Is it mandatory for every member to be KYC verified in order to qualify to join Family Pool?
Yes. Every member who wants to start or join Family Pool has to be KYC verified.

Q. 24) Does a sub-member account have to do KYC Verification again after joining Family Pool?
No. A sub-member does not have to do KYC again after joining Family Pool.

Q. 25) Can an individual be a part of more than one family pools simultaneously?
No. An individual cannot be part of more than one Family Pools simultaneously. Instances of an Individual FR Member attempting to constitute / start / join / participate or register in more than one Family Pool account under the same / similar name with multiple / different Mobile Numbers / or Email Id's and identified to be "Ghost" or 'Duplicate' as per T&C, can lead to disqualification, Suspension of FR Accounts/s and forfeiture of all or part of FR points therein.

Q. 26) Can a sub-member be part of two different family pools?
No. A sub-member cannot be a member of two different family pools. One FR Member can be part of only one Family Pool.

Q. 27) Can a HoF of one Family Pool be a sub-member of another Family pool?
No, a Head of Family of one Family Pool cannot be a sub-member in any other family Pool.

Q. 28) What information does the Pramukh need to provide of the Family member who is to be invited?
The Pramukh needs to provide the FFP number of the member he wants to send an invite.

Q. 29) Can anyone enter a Family Pool if the Pramukh sends invite and the member accepts it?
The Pramukh’s family members who have a KYC verified flying returns account can accept the invite sent by the HoF to become a part of the family pool if all the other existing members agree to his nomination and relationship mentioned by the Pramukh in the invite.

Q. 30) Why does the existing sub-member members need to verify the relationship mentioned by Pramukh when an invitation is sent?
When a newly invited Member accepts the invitation to join the pool, the existing sub-members need to approve the newly invited Member so as to verify their relationship with "Pramukh” and convey their concurrence for them to join the Family Pool.

Q. 31) How to accept an invite sent by the Pramukh to join a Family Pool?
Once the HOF sends an invite to his family member to join Family Pool, an email message is sent to that member. The invited member then can log in into his account and accept the invite.

Q. 32) How will the Pramukh know if the invitation sent to the member has been accepted?
In the Mera Parivar (My Family Pool) tab in the Pramukh’s FR account, once the member accepts the invitation sent by the Pramukh, the ‘Status In Mera Parivar’ of that member changes from ‘Undecided’ to ‘Pending Approval’ and may subsequently change to ‘Linked’ once all the existing members approve the invite.

Q. 33) Is it necessary for a member to accept the invite from Head of Family to be part of Family Pool?
Yes. It is necessary for a sub-member to accept invite if he wants to be part of Family Pool.

Q. 34) What happens to the status of an invite if other member/s do not confirm the nomination of a member?
The invitation will remain pending and the member will not be able to join the Family Pool.

Q. 35) What if the invitation is declined?
If a member declines the invitation then he doesn’t become a part of the Family pool and the Pramukh can send a fresh invite to another family member in place of it.

Q. 36) Can a family member who is not part of Family Pool, be added at a later date?
Yes. A sub-member can be added later on provided total sub-members do not exceed 8 at any point of time.

Q. 37) What are the types of Split Ratios available in the Family Pool and how does it work?
There are three split ratios available in the Mera Parivar Family Pool- 100:0 – 100% of the sub -member’s accrual points are transferred to the Pramukh’s FR account. 75:25 – 75% of the sub-member’s accrual points are transferred to the Pramukh’s FR account 50:50 – 50% of the sub-member’s accrual points are transferred to the Pramukh’s FR account

Q. 38) Will the member cease to accrue points once joined a family pool?
It depends upon the splitting ratio of the joined Family Pool. If the Family Pool has a split ratio of 100% : 0% then all the points accrued will be transferred to the Family Pool, if the split ratio is of 75% : 25% then 75% of all the points accrued will be transferred to the Family Pool and if the split ratio is of 50% : 50% then 50% of all the points accrued will be transferred to the Family Pool

Q. 39) What are the fees/charges involved in the Family Pool Program?
Refer to the following table to know about all the charges involved in the Family Pool Program.
No Activity Initiator Account to be Debited FR Points Debited Frequency
1 Flying Returns account activation Head of Family Head of Family 1122 Once – On 1st Sub-account linking
2 Addition of Member by HoF Head of Family Head of Family 122 Per Sub-account – on linking
3 Addition of Member when the Member requests to Join a Family Pool Sub-account Sub-account 122 Once – on linking
4 Delinking of Sub-account post Family Pool account activation Head of Family Head of Family 222 Per Sub-account – on delinking
5 Delinking of Sub-account post Family Pool account activation Sub-account Sub-account 222 Once – on delinking
6 Involuntary dissolvement of Family Pool upon demise of HoF Air India Head of Family 0 -
7 Delinking upon demise of Sub-member Head of Family Head of Family 0 -
8 Voluntary Dissolvement of Family Pool Air India / HoF Head of Family 1222 Once – on dissolvement
9 Voluntary change of Split ratio HOF Head of Family 3222 Only after 1 year activation of Family Pool

Q. 40) What happens to the existing FR Account of the Pramukh upon creating a Family Pool?
The existing FR account of the Pramukh becomes the Family Pool Account.

Q. 41) What happens to the existing sub-member’s FR Account upon joining a Family Pool?
The existing FR account remains intact, however, the accrued points are split with the Pramukh as per the split ratio of the Family Pool.

Q. 42) What happens to the existing FR Points in the sub-members account once he Joins Family Pool?
All FR points earned by member before joining Family Pool will be transferred to the Pramukh’s account upon joining the Family Pool.

Q. 43) What happens to the Spouse Linked accounts after the introduction of the Family pool functionality?
From 02nd October, 2018 onwards ‘Spouse Linking’ has been replaced by ‘Family Pool’ and all spouse linked accounts have been delinked. In order to use the FR points available in the spouse’s account, the member has to create a Family Pool as a Pramukh and add their spouse to their Family Pool.

Q. 44) Can a member opt for spouse linking in place of Family Pool?
No. Spouse linking cannot be initiated and in place of that a Family Pool is to be created.

Q. 45) Can a sub-member transfer remainder of balance points from one’s own account to the family Pool account operated by HoF? That is those points that remain in sub-member account after automatic transfer of accrued points as per pre-decided split ratio?
No, a sub-member cannot transfer the balance points available in his account to the Pramukh once automatic transfer of points has taken place as per the split ratio.

Q. 46) Can a sub-member redeem points from the Family Pool?
No. A sub-member cannot redeem Points from the Family Pool. For redemption, sub-member has to request Head of Family to redeem.

Q. 47) Can a sub-member redeem FR Points available in another member's account of the same Family Pool?
No. A sub-member cannot redeem FR Points available in another member's account of the same Family Pool

Q. 48) Can Sub-members belonging to a common Family Pool transfer points to each other?
No. Sub-members belonging to a common Family Pool cannot transfer points to each other

Q. 49) Can the head of the family redeem FR Points available in the sub-members account?
No. The Pramukh cannot redeem FR Points available in the sub-members account.

Q. 50) When will the FR Points in the family pool expire?
The original expiry rules will apply to the FR points that are transferred to the family pool.

Q. 51) What rights does the sub-member have regarding the use of the points contributed to the family pool?
The HoF has the sole authority over the FR points contributed in the Family Pool.

Q. 52) Does Tier of HoF have any effect on accruals or benefits of other sub-members in Family Pool?
No. The Tier of HoF does not have any effect on accruals or benefits of other sub-members in the Family Pool.

Q. 53) Will the Pramukh’s Tier be upgraded on the basis of the FR points in the family Pool?
No. The Tier status is attained only on the basis of the points accrued by a member attaining Tier individually.

Q. 54) Does Tier of a sub-member of a Family pool have any effect on accruals or benefits of HoF or other sub-members in Family Pool?
No. The Tier of any sub-member of a Family Pool does not have any effect either on HOF or other sub-member account.

Q. 55) Will the HoF or each of the sub-members of a Family Pool, get a separate physical Family Pool membership card?
No. Physical Family Pool membership cards will not be issued to either HOF or sub-members. They will be issued card individually on attaining Tier individually.

Q. 56) When and Why does the Family Pool become inactive?
A Family Pool account becomes Inactive when there are no Linked Sub-accounts, during Change of HoF, when HoF account is Canceled, Suspended, Black-listed, Account status is not ‘Active’ or Verification Status becomes ‘Pending ’etc.

Q. 57) When can the Pramukh delink the sub-members and invite another family member?
A sub-member can be delinked only after one year of being linked to a Family Pool and this can be done any number of times.

Q. 58) Can the sub-member leave a Family Pool joined earlier?
Yes, a sub-member can opt out of the Family pool by delinking the account after 1 year of joining the Family Pool and paying a charge of 222 FR Points.

Q. 59) How can sub-member withdraw/ delink their account from the Family Pool?
A member can log in to his FR account and under the Family Pool option can request for initiating a delinking if he has been in the Family Pool for more than one year. The delinking process will be completed once 222 FR Points as fees is levied from the sub-member account.

Q. 60) When a sub-member decides to exit/leave the Family Pool, will he/she get any FR points back?
When a sub-member decides to leave the Family Pool, FR points in the Family pool account will remain with the Family Pool and he will not get any FR points back.

Q. 61) What is voluntary and involuntary dissolution?
Voluntary dissolution is when the Pramukh decides to end the Family Pool. In such a case a fee of 4488 is levied from the account of Pramukh. In the case of the demise of Pramukh where the Spouse decides to not take over as HoF, an involuntary dissolution takes place where no dissolution fee is charged.

Q. 62) How can the Pramukh dissolve the Family Pool?
The Pramukh has to log on into his membership account and has to click on Family Pool tab and initiate a dissolution process, however, dissolution can be initiated only after completion of one year from the family pool creation date.

Q. 63) In case Family Pool is dissolved voluntarily what will happen to points in the Family Pool?
In case Family Pool is dissolved voluntarily then all FR points will be equally divided among the Sub Members & Pramukh after deduction 4488 FR points from the account of Pramukh.

Q. 64) Can Head of Family leave/relinquish his post in favour of his spouse?
Yes, the Pramukh can leave/relinquish his post in favour of his spouse. To do so, the Pramukh has to contact Air India FFP Office if the spouse agrees to become the new HoF of the pool. The status of the Family Pool will be temporarily changed to Inactive and once the process is completed, the Spouse will become the new Pramukh and the Family Pool will become Active again.

Q. 65) In case of demise of Head of Family who will succeed in place of him/her?
In case of the demise of the Pramukh, the spouse of Pramukh can take over as the HoF. However, if the spouse does not wish to become the Pramukh, the Family Pool will be dissolved and the pooled points will be equally divided among all sub-members of the Family Pool.

Q. 66) How can we change Split Ratio of family pool?
Once the Family Pool is created, the Percentage Split option can be changed with a fee - this can be done by back office or Member Service Center function (supervisory) with a penalty of 3222 points from HOF Account only one year after activation and subsequently only after lapse of 12 months interval.
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