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This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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Mumbai

Effective 1st October 2015, Air India commences Domestic Operations from Terminal 2 of the Mumbai International Airport.
Air India is the first Indian airline having both domestic and International from the same International Terminal 2.

Departure Information

Airport Ticketing Office

Air India Airport Ticketing Counter is located at Terminal 2, Departure Level 4 at Gate no 4 and 5

Check In Counters

Air India Check-In counters are located at aisle G for International Departures and H for Domestic Departures. Separate Check-in Counters are available for First, Executive and Star Gold passengers

Check In Time

Due to the distance within the Airport, to avoid inconvenience to the passengers it is recommended that the passengers report at the check-in counters well before the counter closure time advised below. Passengers are requested to complete all check-in formalities before the counter closure time.
Check-in Time For Domestic flights
(Except Flights: AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965)
Check-in usually starts 2 hours before departure and the Check-in counters will be closed 45 minutes before departure time for all classes of guests. (Please check the exceptions)
Check-in Time For Domestic flights
(For: AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965)
Check-in usually starts 3 hours before departure and the Check-in counters will be closed 60 minutes before departure time for all classes.
Check-in Time For International flights Check-in usually starts 3 hours prior to departure, and Check-in counters will be closed 60 minutes before departure time for all classes of guests. Certain formalities are required to be completed by the guest at the airport before and after being accepted by the airline for travel. To complete these formalities and the check-in process, guests are required to arrive at the airport sufficiently before the departure time of the flight.
General Information International Passengers from Mumbai after Check-in, will undergo CISF Security Check and complete Immigration formalities. On completion of the departure formalities they can proceed to the Boarding Gate mentioned on the boarding card.
Domestic Passengers (All Flights except : AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965) at Mumbai after Check-in will go to Level 3 for CISF Security Check and then proceed to the Boarding Gate mentioned on the boarding card
Domestic Passenger (Travelling on flight AI050, AI054, AI083, AI094, AI101, AI130, AI144, AI310, AI314, AI331, AI348, AI965) at Mumbai after Check-in will proceed to Domestic Departure at level 4 for CISF Security check (East -end of the Airport)
Arrival Information
Baggage carousels are located in the Arrival Hall. Information monitors display flight number and the sector. In case of any assistance with the baggage, please contact the Baggage Services Desk located in the Arrivals.

Transit Information

Transit area is located at the Level 2 of the Terminal Building.
A full fledged Air India Transfer Desk operates from Level 2 on 24 x 7 basis to facilitate passengers transiting through Mumbai Airport.

Minimum Connecting Time

Air India flights at CSI Airport Terminal - T2
Domestic To Domestic 1 Hour
Domestic To International 1 Hour 30 Minutes
International To Domestic 2 Hours
International To International Online Air India Hub & Spoke flight Connecting Time Is 1 Hour.

Airport Transfer

To City Pre-paid Taxi/Limo service available Or To the nearest railway head by taxi and from there by local train.
Caution Local trains are crowded during peak hours.
Neither Air India nor MIAL provide free inter-city transport.
Inter Airport Inter Terminal Air-conditioned coach service operated by MIAL is available free of charge for passengers between CSI Terminals 1A, 1B, 2A and 2C.

Airport Information

For any assistance at Mumbai Airport please contact Air India
Domestic 022 - 66855147
International 022 - 66858097/ 66858098
For airport related information, please visit websitewww.csia.in

Airport Facilities

Baggage trolleys Trolleys are available both at the departure level and at arrivals free of cost
Baby Strollers Strollers are available free of cost on request near check-in counters (D,K)
Child Care Rooms Located at Level 4 Check-in Area and Post immigration Core Duty Free Area. Also located at South West Pier Level 2
Currency Exchange Centrum Money Changer located at Departure Level 4 and Arrival Level 1 and 2. Thomas Cook located at Arrival Level 1 and 2. Akbar Travels located at Departures Level 4 Check-in and Level 2
Banks and ATMs State Bank of India, Indusind Bank and Citibank at Departure Level 4, Arrival level 1 and 2. IDBI at Arrival Level 1
Lounges CIP Lounge located at Level 3 and 4 for premiere airline passengers. Loyalty Lounge at Level 4 for premiere airline passengers and paid access to this lounge is also available. Pranaam GVK Guest Services offering paid services
Internet Browsing Located at Level 3 and 4 for free internet browsing
Wi-Fi Free wi-fi internet connectivity is available throughout all passenger waiting areas. Passengers have to provide their mobile nos as login ids to access secure high speed connection.
International Sim Cards Matrix and Uniconnect offer postpaid and prepaid international SIM cards located at Level 3 and Level 4
Baggage Wrapping Available at Departure Check-in counter (C,F,J & M) on chargeable basis
Prayer/Meditation Rooms Located at Departure Level 4- Pre immigration (Gate no 8) and Post immigration (Gate no 64 and 65)
Parking Facilities 1500 car slots are available at International terminal on payment of parking charges. Specific pick up and drop off points are also assigned through out the terminal.
Niranta Airport Transit Hotel Located at Level 1 T2 and available at hourly rate with 24 hour check-in and check-out
Food and beverages Several food outlets and retail outlets are there before and after the Security Hold Area.
Other Facilities Postal services, smoking area, drinking water fountains, toilets are available for the convenience of the passengers
Airport Lounge

International Terminal

City Mumbai
Lounge Name Mumbai Airport Lounge Services Pvt Ltd.(MALS)
Location International (T2)
The Lounge is located post CISF and Immigration checks at Level 4 (Entry for both First Class and Business Class passengers is from Level 4)
Level 4 for International First Class Passengers
Level 3 for International Business Class Passengers
Domestic (T2)
The Lounge is located post CISF Security clearance at Level 3 for Domestic Business Class Passengers
Contact: 24 x 7 mobile number - 8450965578
Available For All Air India Revenue First Class, Business Class, GEC and TMC Members.
Access to All Airline Passengers
Facilities Available
  • Comfortable Ample Seating Area
  • Hot Food. Snacks, Cookies and Salad Bar.
  • Freshly Brewed Coffee / Tea.
  • Finest Collection of Drinks in International Lounge
  • Newspapers and Magazines.
Operating Hours International: 24 Hours.
Conditions: Maximum 4 hours stay prior to the boarding time. The Lounge is a non-smoking area.
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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

Continue

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Urgent Updates

Dear Flying Returns member and patron of Air India,

Please accept our profound and sincere apologies if you have faced any problems since 01 December 2015, while trying to redeem miles from your FFP account. We have made a few changes and would like to explain and also clarify why we did not issue an alert in advance.

While it has been our privilege to be the airline of your choice and to cater to your air travel needs, for the likes of you, we are also the "depository" of the FFP miles you earn and accrue when you fly on us. As the custodian bank of these Air India Flying Returns Miles it is our twin responsibility to safe guard them / prevent misuse and also provide you with best returns or optimize value upon redemption.

Since joining Star Alliance in July 2014, wherein our members can earn and burn FR miles on a buffet of 27 other airlines, our daily enrolment of new - fresh members has grown from few hundreds per day to more than a 1000 per day in past few months. While we welcome this spurt in patronage and membership, it has come with certain unforeseen challenges, which we are attempting to address.

On the one hand we have received many inputs and feedback from concerned & esteemed members who have engaged with us on a proactive basis, to simplify and make the FFP program more attractive; but on the other hand we have also experienced increase in fraud / ghost FFP accounts and misuse of our FFP program - both of which have prompted us to make some structural changes to the Air India FFP program which are intended to not only improve the Flying Returns program but to also make it more secure for our members.

We are also concerned about the incidence of lost miles or retro credit requests for lost or missing miles, which is either due to name mismatch, wrong or incomplete names & initials, FFP number missing in PNR while making booking, and a host of other plausible reasons.

When we have dispatched by speed post (within India) the membership kits and cards along with upgrade vouchers for tier members, we have had a very high incidence of RTS or "return to sender". Same is the case with kits sent on our flights for dispatch (by courier) in foreign countries by our offices abroad. It is a double whammy with members complaining of non-receipt of not just card and kits but also emailers and statements on a regular basis.

To address these issues, as the custodian of your FR Miles, Air India has introduced some security features in the program to verify the fidelity of the member data and update the profile of all our existing members - akin to the KYC process adopted by Banks in India some time back.

Till this process is completed, all members shall be able to accrue or earn miles normally, but to be able to redeem miles, each member is first required to undergo the KYC process and requested to

  • Log in to the FR Account thru the Flying Returns website www.flyingreturns.co.in
  • Fill up all personal particulars, which are valid currently, except Name & date of birth in the FFP member profile.
  • Ensure that you use a unique Cell phone Number and Unique Email ID, on which OTP shall be sent now and subsequently flight related alerts and statements shall be sent. If two different accounts have the same mobile Phone number or same Email ID, the system will not accept it. We have multiple cases of FFP accounts with different names, but created against one email ID and one phone number.
  • Once you generate a pair of OTP which you will receive one each on your email and cell phone, please upload a self-attested copy of only any ONE Govt. issued photo ID preferably Passport (in absence of a passport Aadhar / PAN Card / Voter ID) and a proof of the current and valid address.

Please ensure the name in the profile matches that on the passport (or other Govt. issued ID) that is uploaded. Name mismatch would result in loss / missing miles and other avoidable glitches. In case your membership profile has your first name as initial or one alphabet & in contrast the Passport has your full name, then you need to email a request to the member service centre along with your ID proof & mother's maiden name to first change the name on your profile to match the passport - so that you can do the KYC.

Once you have done this, Air India shall verify and activate your account so that you are able to redeem your miles. This may take some time due to the high volume of transactions in queue and the slowing down of the system.

In case you are getting error responses, please peruse the following Do's and Don'ts -

Do's

  • Do use only your own Email and Cell Phone number, which is in your possession for normal use.
  • Do change the Cell number and email in the profile if they are not with you, before requesting for OTP.
  • Do upload any one and only Id document & only one latest address proof, preferably in PDF which will fit 400 MB size.
  • Do upload only the passport as Id if you travel international sectors.

Don'ts

  • Do not use the phone numbers & email of your travel agent or secretary.
  • Do not upload more than one or multiple Id like Passport plus PAN plus Aadhar as it will then exceed 400 MB.
  • Do not upload Utility Bill, which is older than 2 months.
  • Do not generate multiple OTP as that will result in non-verification with OTP being open. One OTP generated is valid for 10 minutes.

On receiving feedback about inability or difficulty in uploading documents, we found out that many members did not perform the second step of clicking upload after first step of selecting document. Hence we have now made it one step and as soon as member selects, the document is uploaded. This has now resulted in members uploading multiple or more than one document, whereas only one ID and one address proof is required.

Non-receipt of one time password (OTP) is likely to happen if the email or mobile number is associated with another member account.

In many instances members have generated more than one pair/set of OTP, sometimes 4 or 5 sets of OTP and have used the email OTP of one and the Cell phone OTP of another to try and activate the account - which will reflect as pending or OTP not verified. We are working on resolving this glitch and hope to do that soon.

In the meanwhile, we would humbly and earnestly exhort you to please bear with us, if there is a delay on account of system error or in verification - while these changes take place. Once this is done, your patience shall enable you to avail enhanced benefits of the Frequent Flyer program and make this wait and updation of profile data by existing members worth the while.

Some of these changes, which members can take advantage of are enumerated below:-

  • Removal of YQ (Fuel Surcharge) till now paid in cash on international Award redemption tickets on Air India flights & its replacement with additional miles.
  • Enabling Child Enrolment (02 to 12 years age).
  • Enhanced web bonus for Business Class Cabin & International journeys.
  • Simplified Table of Miles Accrual & Redemption on Air India flights which have been clubbed/bundled in ten strata (each for domestic & international).
  • Instant generation of downloadable / printable "Virtual" membership card upon enrolment or tier status change.

For those of you who have certain FR Miles expiring on 31st December 2015, and the past 10 days have been a frustrating period with KYC norms resulting in delay or inability to redeem miles, we would like to compensate you by extending the validity or permitting use - redemption of these miles by 2 months to 29th February 2016 for getting the tickets issued.

In the next few weeks, possibly first quarter of 2016, we are intending to deliver the following changes and developments for our FR members:-

  • A new simplified Star Award chart of 7 global zones, and 4 mileage based sub zones in each global zone, with attractive levels. Viz. in the zone comprising USA, only 5000 FR miles required for redemption on sectors less than 500 KM like New York to Washington or San Francisco to Los Angeles.
  • On-line Retro or Requests for credit of lost & missing miles.
  • Online upgrade with miles on Air India & Star Alliance flights (SAUA).
  • Family Pooling with (one degree of separation) children and parents in addition to spouse.
  • Zone base Accrual & Redemption of Miles.

It has been 10 days since above mentioned planned changes including KYC have been introduced and we have been receiving feedback as well as complaints, with the major one being why prior intimation or advisory was not issued to alert FR members of the changes contemplated and many members were caught unawares or taken by surprise.

This was done to pre-empt any mass redemption of miles from ghost / fraud / shell accounts by unscrupulous elements. Miles in FFP account are as good as Money in Bank.

We look forward to your continued patronage of the National Carrier while we endeavour to make Flying Returns Programme user friendly and safe and secure.

Thanking you once again for your patronage and requesting you to kindly bear with us,

Assuring you of our best intentions and services always,

Sincerely,
The Flying Returns team of Air India.

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