Once you make your reservation online you can make use of the "My Booking" section to modify or cancel your reservation for only fully unutilized tickets. The link to the "My Booking" section can be accessed from the homepage of the Air India website
The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due will be done through the system in accordance with the applicable modification/cancellation rules.
In case of rebooking, a fare difference may be payable for the change, as per the fare applicable for the rebooked date, in addition to any rebooking fees/charges. Any additional charges or fare difference for the modified reservation can be paid through
any of the payment modes mentioned above, however it is advisable to use the same payment mode/card as used for original reservation.
Please note that if a booking is modified or cancelled with the call centre/reservations office or if it is partly utilised, it cannot be further modified or cancelled online.
Further online modification or cancellation of a single PNR that have multiple passengers booked on it, will result in modification or cancellation of all the booked passengers and is not possible to cancel one passenger from a multi passenger booking. You
would have to contact the call centre for such cancelations or rebooking.
Kindly send an email to
firstname.lastname@example.org in the following circumstances:
- If you are unable to access the "My Booking" section due to an error or if the fare rule does not permit the refund or in case of involuntary refunds/modifications
- For any online booking clarifications/queries/ non receipt of refund.
Refund against tickets purchased through credit/debit cards will be only in accordance with credit/debit card refund procedures. Please note that cancellation and refund rules differ for different fare types and the same are displayed in the 'View Fare Rules'
link on the Flight And Fare Options page of the Select tab.
If the booking has not been made online, please contact any AIR INDIA office to make changes or cancel your reservation. Tickets will be refunded by the ticket issuing office only. The refund of a ticket issued by a Travel Agent will be processed by the
issuing Travel Agent only.
Note: Passengers holding open tickets (issued across Air India counters/travel agents) should contact the nearest Air India office/travel agent for endorsing the tickets fortravel. Bookings cannot be made online using existing
Effective 01JUL12, as per directives of the Central Government of India a service tax will be applicable on all related collections which are part of transport of passenger by air. A service tax of 4.944% would be payable on the rebooking and cancelation/refund
fees & charges.
These charges are included in the charges displayed to you in the rebooking/cancelation policy displayed in the View fare rules.