Request Refund

How to raise a refund request?

If your ticket was issued after 25 May 2022, head to the manage booking section to request a refund. For a refund of tickets issued by the Air India city booking or airport office, kindly contact your nearest Air India reservation office.

Alternatively, if you bought the ticket from a travel agent or any other online portal, please get in touch with the respective agent’s office for a refund.

Domestic cancellation and change penalties

The cancellation charges and change penalties vary in all flying classes. Following are the cancellation and change penalties for various flying classes.

Change: A modification to the itinerary, a change in the arrival or departure date, destination, or flight number.
Cancellation: If the passenger cancels the booking.
No show: No-show is when a passenger fails to change/cancel a booking 4 hours prior to the departure of the flight.

Region	DOMESTIC - India
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	First
Change fee	3,000	>3 days = 300, 0-3 days = 1,000	Free	2,500	Free	>3 days = Free, 0-3 days = 5,000	Free	Free
Cancellation fee	4,000	> 3 days= 2,000, 0 - 3 days= 3,500	1,000	3,500	> 3 day= 500, 0-3 days = 1,000	> 3 day= 1,000, 0-3 days = 8,000	> 3 day= Free, 0-3 days = 1,000	> 3 day= Free, 0-3 days = 1,000
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable

*For non-refundable cases, tax will be credited back to the source.

Note: Please provide all the ticket numbers for a swift issue resolution.

*In compliance with CAR, Section 3-Air Transport Series “M” Part II Rev 2, dated 27 Feb 2019, the cancellation charges shall not be more than the basic fare, plus fuel surcharge.

*A ticket can be refunded within two years from the date of issuance.

International cancellation and change penalties

Region	APAC - Singapore, Thailand, Hongkong, Vietnam, Malaysia, Indonesia
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	First
Change fee	4,000	>3 days = 500, 0-3 days = 4,000	Free	>3 days = 500, 0-3 days = 4,000	Free	>3 days = Free, 0-3 days = 8,000	Free	Free
Cancellation fee	8,000	>3 days= 4,000, 0-3 days = 6,000	1,000	>3 days= 3,500, 0-3 days = 6,000	>3 days= Free, 0-3 days = 1,000	>3 days = 3,500, 0- days = 12,000	>3 days = Free, 0-3 days = 1,000	>3 days = Free, 0-3 days = 1,000
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable
No show and change fee	12,000	12,000	3,000	12,000	3,000	20,000	3,000	3,000

Region	GULF - UAE, Saudi Arabia, Oman, Qatar, Bahrain, Kuwait
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	First
Change fee	4,000	>3 days = 500, 0-3 days = 4,000	Free	>3 days = 500, 0-3 days = 4,000	Free	>3 days = 500, 0-3 days = 7,000	Free	Free
Cancellation fee	8,000	>3 days 4,000, 0-3 days = 6,000	1,000	>3 days = 3,500, 0- 3 days = 6,000	>3 days = Free, 0-3 days = 1,000	>3 days = 3,500, 0-3 days = 15,000	>3 days = Free, 0-3 days = 1,000	>3 days = Free, 0-3 days = 1,000
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable
No show and change fee	12,000	12,000	3,000	12,000	3,000	20,000	3,000	3,000

Region	SAARC - Dhaka, Sri Lanka, Nepal, Myanmar, Maldives
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	First
Change fee	3,000	>3 days = 300, 0-3 days = 1,000	Free	2,500	Free	>3 days = Free, 0-3 days = 5,000	Free	Free
Cancellation fee	4,000	> 3 days= 2,000, 0 - 3 days= 3,500	1,000	3,500	> 3 day= 500, 0-3 days = 1,000	> 3 day= 1,000, 0-3 days = 8,000	> 3 day= Free, 0-3 days = 1,000	> 3 day= Free, 0-3 days = 1,000
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable

Region	FEA - Korea
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	Flex
Change fee	7,000	>3 days = 2,000, 0-3 days = 7,000	Free	>3 days = 2,000, <3 days = 7,000	Free	>3 days = 2,000, 0-3 days = 12,000	Free	Free
Cancellation fee	12,000	>3 days= 6,000, 0-3 days = 10,000	1,000	>3 days= 6,000, <3 days = 10,000	>3 days= Free, 0-3 days = 2,000	>3 days = 10,000, 0-3 days = 22,000	>3 days = Free, 0-3 days = 2,000	>3 days = Free, 0-3 days = 2,000
No show fee*	90% of base fare	90% of base fare	90% of base fare	90% of base fare	90% of base fare	90% of base fare	90% of base fare	90% of base fare
No show and change fee	22,000	22,000	3,000	22,000	6,000	25,000	6,000	6,000

*Note: The base fare is subject to changes without prior notice.

Region	EU - Germany, France, Austria, Italy, Israel, Netherlands, Denmark, Switzerland
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	First
Change fee	10,000	>3 days = 2,000, 0- 3 days = 10,000	Free	>3 days = 2,000, < 3 days = 10,000	Free	>3 days = 2,000, 0-3 days = 15,000	Free	Free
Cancellation fee	18,000	>3 days = 6,000, 0-3 days = 18,000	1,000	>3 days = 4,000, 0-3 days = 18,000	>3 days = Free, 0-3 days = 2,000	>3 days = 14,000, 0-3 days = 22,000	>3 days = Free, 0-3 days = 2,000	>3 days = Free, 0-3 days = 2,000
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable
No show and change fee	22,000	22,000	3,000	22,000	6,000	25,000	6,000	6,000

Region	EU - UK
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	First
Change fee	10,000	>3 days = 2,000, 0- 3 days = 10,000	Free	>3 days = 2,000, < 3 days = 10,000	Free	>3 days = 2,000, 0-3 days = 15,000	Free	Free
Cancellation fee	18,000	>3 days = 6,000, 0-3 days = 18,000	1,000	>3 days = 4,000, 0-3 days = 18,000	>3 days = Free, 0-3 days = 2,000	>3 days = 14,000, 0-3 days = 22,000	>3 days = Free, 0-3 days = 2,000	>3 days = Free, 0-3 days = 2,000
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable
No show and change fee	22,000	22,000	3,000	22,000	6,000	25,000	6,000	6,000

Region	Africa - Kenya
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	Flex
Change fee	4,000	>3 days = 500, 0-3 days = 4,000	Free	>3 days = 500, 0-3 days = 4,000	Free	>3 days = 500, 0-3 days = 7,000	Free	Free
Cancellation fee	8,000	>3 days 4,000, 0-3 days = 6,000	1,000	>3 days = 3,500, 0-3 days = 6,000	>3 days = Free, 0-3 days = 1,000	>3 days = 3,500, 0-3 days = 15,000	>3 days = Free, 0-3 days = 1,000	>3 days = Free, 0-3 days = 1,000
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable
No show and change fee	12,000	12,000	3,000	12,000	3,000	20,000	3,000	3,000

Region	FEA - Australia
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	First
Change fee	12,000	>3 days = 2,000, 0-3 days = 8,000	Free	>3 days = 3,000, 0-3 days = 8,000	Free	> 3 days = 3,000, 0-3 days = 8,000	Free	Free
Cancellation fee	25,000	>3 days = 5,000, 0-3 days = 20,000	2,000	>3 days = 5,000, 0-3 days = 20,000	2,500	>3 days = 5,000, 0-3 days = 20,000	2,500	2,500
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable
No show and change fee	25,000	25,000	6,000	25,000	7,500	25,000	7,500	7,500

Region	FEA - Japan
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	First
Change fee	7,000	>3 days = 2,000, 0-3 days = 7,000	Free	>3 days = 2,000, <3 days = 7,000	Free	>3 days = 2,000, 0-3 days = 12,000	Free	Free
Cancellation fee	12,000	>3 days= 6,000, 0-3 days = 10,000	1,000	>3 days= 6,000, <3 days = 10,000	>3 days= Free, 0-3 days = 2,000	>3 days = 10,000, 0-3 days = 22,000	>3 days = Free, 0-3 days = 2,000	>3 days = Free, 0-3 days = 2,000
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable
No show and change fee	22,000	22,000	3,000	22,000	6,000	25,000	6,000	6,000

Region	NAMR - USA, Canada
Cabin	Economy			Premium Economy		Business		First
Brand	Value	Classic	Flex	Classic	Flex	Classic	Flex	First
Change fee	13,000	>3 days = 4,000 , 0-3 days = 13,000	Free	>3 days = free, 0-3 days = 12,000	Free	> 3 days = 2,500, 0-3 days = 15,000	Free	Free
Cancellation fee	20,000	>3 days = 8,000, 0-3 days = 20,000	2,000	>3 days = 8,000, 0-3 days = 20,000	4,000	> 3 days = 15,000, 0-3 days = 24,000	> 3 days = Free, 0-3 days = 6,000	> 3 days = Free, 0-3 days = 6,000
No show fee	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable	Taxes refundable
No show and change fee	24,000	24,000	6,000	24,000	12,000	25,000	16,000	16,000

Cancellation and change penalties for Air India reward tickets

The cancellation charges and change penalties vary based on the booked cabin class and the region.

Please find below the modification window, cancellation and change penalties on Air India reward ticket

Region		All Cabin Classes			No Show window
Within India*, IN-SAARC (Nepal, Bangladesh, Maldives, Myanmar)	Modification Window	>72 hrs	within 72 hrs	Within no show window (D-2 hrs)	2 hrs
	Change	15%	25%	Not permitted
	Cancellation	20%	30%	Only taxes refundable

IN-Sri Lanka	Modification Window	>72 hrs	within 72 hrs	Within no show window (D-2 hrs)	2 hrs
	Change	15%	25%	Not permitted
	Cancellation	20%	30%	Only taxes refundable

IN-APAC (Singapore, Thailand, HongKong), IN-Gulf (United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar), IN-Africa (Kenya)	Modification Window	>72 hrs	within 72 hrs	Within no show window (D-4 hrs)	4 hrs
	Change	15%	25%	Not permitted
	Cancellation	20%	30%	Only taxes refundable

IN-Australia	Modification Window	>7 days	within 7 days	Within no show window (D-24 hrs)	24 hrs
	Change	15%	25%	Not permitted
	Cancellation	20%	30%	Only taxes refundable

IN-Far East (Japan, Korea), IN-UK & IN-Europe (Germany, France, Denmark, Austria, Italy, Netherlands, Israel)	Modification Window	>7 days	within 7 days	Within no show window (D-24 hrs)	24 hrs
	Change	15%	25%	Not permitted
	Cancellation	20%	30%	Only taxes refundable

IN-USA*, IN-Canada	Modification Window	>7 days	within 7 days	Within no show window (D-24 hrs)	24 hrs
	Change	15%	25%	Not permitted
	Cancellation	20%	30%	Only taxes refundable

* For India and US markets

Change / cancellations are permitted free of charge for up to 24 hours from the time of booking provided the change/cancellation is done for up to 7 days prior to the first leg of departure.

For changes

If passenger changes the booking, passenger will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected.

No show window

Within no show window if a passenger cancels his/her ticket, only airport taxes will be refunded. Similarly, after the flight has departed, a no show passenger will only be liable to get the taxes as refund.

Cancellation and change penalties for Star Alliance reward tickets

The cancellation charges and change penalties vary based on the time remaining before departure.

Please find below the modification window, cancellation and change penalties on Star Alliance reward tickets:

		All Cabins			No Show window
All sectors	Modification Window	> 7 days	within 7 days	Within no show window(D-24 hrs)	24hrs
	Change	15%	25%	Not Permitted
	Cancellation	20%	30%	Only taxes refundable

* For India and US markets	Change / cancellations are permitted free of charge for up to 24 hours from the time of booking provided the change/cancellation is done for up to 7 days prior to the first leg of departure.
For changes	If passenger changes the booking, passenger will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected.
No show window	Within no show window if a passenger cancels his/her ticket, only airport taxes will be refunded. Similarly, after the flight has departed, a no show passenger will only be liable to get the taxes as refund.

Note: All values in INR except stated otherwise.