FAQs

No, you’re welcome to join Maharaja Club regardless of your nationality or place of residence.

All you need to join is an email address and mobile number—one that’s not already registered with a Maharaja Club account.

Yes, you will receive an enrolment bonus of 1,000 Maharaja Points after you complete your first flight with Air India (does not include Reward Flights).

No. Maharaja Club is is complimentary. You do not need to pay any enrolment or annual membership fees.

No, family members require their unique email address and mobile number to enrol in Maharaja Club.

Only individuals can enrol in Maharaja Club. However, you can create a Family Pool to pool points and share benefits with family members. 

You can earn points on your business travel by adding your Maharaja Club ID to your booking.

Your Maharaja Club account will not expire, but it is recommended that you log in regularly and update your profile with relevant information.  

However, your Maharaja Points have a default validity of 2 years, but the points never expire for Active members – meaning that the expiry date of all your points can be extended by 2 years from the date of travel every time you fly with Air India (not valid for Reward Tickets).

Any individual who is above the age of 2 years and below the age of 18 years on the date of enrolment will be considered as a child/minor.

You can enrol a maximum of four (4) minors in your valid Maharaja Club account.

Parents/ Legal Guardians can easily enrol a minor by creating a Maharaja Club account for their child through their own account. Alternatively, if the child already has an account, it can be linked to the parent’s account for management until they turn 18. Only one registered parent/legal guardian can manage a Maharaja Club account for a minor, while it is active.

To log into a minor’s Maharaja Club account, use minor’s registered email address along with the OTP (One-Time Password) sent to that email. This ensures secure access to the account, which is managed by the registered parent or legal guardian.

Yes, each minor must be enrolled with a different email address that is distinct from the email address used by the enroling parent/legal guardian.

When a minor turns 18, they need to consent to become an independent Maharaja Club member. This consent is necessary for them to keep using their Maharaja Club account and to avail the associated benefits.

Minors must provide their consent to access their Maharaja Club account upon reaching the age of 18. We will proactively notify them of this by sending an email before their 18th birthday, guiding them through the process of logging in and updating their information.

Yes, as the parent/legal guardian, you can manage the minor's account until they turn 18.

Enroled minors are eligible to enjoy the full range of benefits offered to Maharaja Club members, including earning Maharaja Points and redeeming them for Reward Flights and Upgrade Vouchers.

If a minor fails to provide consent to continue as an independent Maharaja Club member upon reaching the age of 18, their account may be deactivated. As a result, any accumulated Maharaja Points or benefits may be forfeited.

Go here to view and edit your Maharaja Club account information.

Details such as name, date of birth, registered email address, and mobile number cannot be edited from the account page.  To request a change to those details, visit our customer support portal and place a request under Maharaja Club > Account Query.

Please follow the steps given below to change the address associated with your Maharaja Club account:

• Sign in to your Maharaja Club account
• Go to Your Profile 
• Go to Personal Details > Contact Information
• Update your address
• Click Save

You can access your Maharaja Club account using the Air India website and mobile app with a one-time password we send to your registered email address or mobile number.

Sign In Now

To view your Maharaja Club ID:

• Log into your Maharaja Club account 
• Check the My Account page
• For further assistance, please raise a request on our customer support portal.

To earn points for a booking, the name on your booking must match your account name on Maharaja Club. To update your name, please raise a request on our customer support portal. 

Your booking will remain valid. Your points will be automatically added to your Maharaja Club account if the name on your booking matches the name on your Maharaja Club account.

After you enrol, you’ll receive a digital Maharaja Club membership card. You can download a copy of your Maharaja Club membership card from the My Account page.

• Silver, Gold, and Platinum cardholders: Use your Maharaja Club card during check-in at the airport to access the priority check-in counter. Show the card to agents at the boarding gate for priority boarding.  
• Gold and Platinum cardholders: Use your Maharaja Club card to gain access to airport lounges.
• ⦁ All members: Use your Maharaja Club card as required identification when you earn points with our partners.

Your Maharaja Club card is intended for your use only. Your flight bookings and partner purchases must be completed under your name to earn points. Once you earn, you may use your Maharaja Points to book Reward Tickets and Cabin Upgrades for friends and family.

Members are responsible for maintaining the confidentiality of their Maharaja Club account information. It's important to keep your login information private and avoid sharing it with others to prevent unauthorized access.

If you need to update your name or date of birth, please contact our Customer Support Team. Please ensure you provide accurate information to avoid any issues with your account.

To update your name or date of birth, you'll need to provide supporting legal documentation. This may include a self-attested government ID that verifies your name change and date of birth, such as an Adhaar Card, Passport or other relevant document as specified at the time of your request. Please send your request from your registered email ID.

Yes, you can easily keep your account up to date by logging into your Maharaja Club account at airindia.com. Once logged in, you can edit your address, phone number, email address, and communication preferences. Just remember to save your changes before exiting your account.

someone has accessed your account without your permission, contact our Customer Support Team within 1 business day of the occurrence to report the issue. We'll take immediate action to protect your account.

Outdated account information, such as your name, date of birth, or contact details, can cause issues with your ability to earn or redeem Maharaja Points, as well as your eligibility for certain benefits. Please ensure your information is always correct.

The processing time for changes to your account information can vary, but typically, it takes up to 7 business days. You will receive confirmation once your changes have been successfully processed.

If you forget your password, you can reset it by clicking on the "Forgot Password?" link on the login page at www.airindia.com. Follow the prompts to receive a password reset link via your registered email.

Depending on the Tier, Maharaja Club members get multiple benefits during ticket booking and access to priority services at the airport.

To get a detailed comparison of the benefits of various tiers, click here.

Your Tier Status is determined by the number of Tier Points or the flights you have taken on Air India and Star Alliance Airline Partners over the last 365 days.  

You will automatically be upgraded to a higher Tier once you earn the required qualifying Tier Points or take the required number of flights.   

To advance through each Tier, you must do one of the two things:  

• Silver: Earn 15,000 Tier Points with a minimum of 4,500 Tier Points on Air India OR take 30 flights with a minimum of 4 flights on Air India   
• Gold: Earn 30,000 Tier Points with a minimum of 9,000 Tier Points on Air India OR take 60 flights with a minimum of 8 flights on Air India
• Platinum: Earn 45,000 Tier Points with a minimum of 13,500 Tier Points on Air India OR take 90 flights with a minimum of 12 flights on Air India  

To understand how to earn points, click here. 

Once upgraded to a new Tier, you can enjoy the benefits of that Tier for one year. After one year, you must maintain the required qualifying Tier Points or take the minimum number of flights to continue enjoying your Tier benefits. If you are unable to do so, your Tier will be downgraded.

The requirements to maintain your Tier status for different Tiers after one year are the following:

• Silver: Earn 15,000 Tier Points with a minimum of 4,500 Tier Points on Air India OR take 30 flights with a minimum of 4 flights on Air India
• Gold: Earn 30,000 Tier Points with a minimum of 9,000 Tier Points on Air India OR take 60 flights with a minimum of 8 flights on Air India
• Platinum: Earn 45,000 Tier Points with a minimum of 13,500 Tier Points on Air India OR take 90 flights with a minimum of 12 flights on Air India

To understand how to earn points, click here

No, members are upgraded through the Tiers exclusively by earning the required Tier Points. However, you can purchase Maharaja Points with our “Buy Points” feature.

You will be informed about your Tier upgrade via email sent to your registered email address. You can also check your Tier status on the My Account page when you log in to your account.

No, the Maharaja Club ID assigned to you during enrolment stays the same as you progress through the Tiers.

The number of Maharaja Points you earn increases as you advance through the Tiers. Red Tier members earn 6 Maharaja points for every INR 100 spent on Air India Flights. This increases to 8, 9 and 10 Maharaja Points for Silver, Gold, and Platinum Tiers respectively.

The number of Tier Points you earn with each booking does not increase as you move through the Tiers. Regardless of the Tier, you earn 6 Tier Points for every INR 100 spent on Air India Flights.

There are no charges involved for Maharaja Club Gold and Platinum members to use the Fly Early benefit.

No, this will not be possible. You will be assigned seats in the same Cabin Class, depending on seat availability in the desired flight.

No, this is not possible. The Fly Early benefit allows Maharaja Club members to take an earlier flight. Members will not be able to postpone their flight.

No, this will not be possible.

Air India reserves the right to change the terms and conditions, programme rules, benefits and privileges associated with Tiers from time to time.  

Maharaja Club Gold and Platinum members travelling on Air India Flights can avail this benefit. Please note that this is currently not available for Star Alliance Gold members.

• Red: No Additional Baggage Allowance
• Silver: Carry an extra 10 kg/22 lb on flights operated by Air India (limited-time promotional offer).
• Gold and Platinum: Carry one extra piece up to 23 kg or an extra 20 kg/44 lb, on flights operated by Air India or any Star Alliance Airline Partners.   

Please note that Extra Baggage Allowance is not applicable on codeshare and interline flights. The Extra Baggage Allowance is subject to change as per government directives and flight load.    

Members need to reach the airport check-in counter at least 2 hours before the departure of the original flight and request for Fly Early. Please note that your new seat will be confirmed only 1 hour before the desired flight departure and is subject to availability.

Members can use this facility only for direct domestic flights within India, on the same sector as the original flight. The time duration between the original flight and the new flight must not exceed 4 hours.

As a member of the Maharaja Club, you earn two types of points: Tier Points and Maharaja Points. 

Tier Points are points you earn for flying with Air India and our 24 Star Alliance Airline Partners. Tier Points, or the number of flights you take, determine your Tier Status.  

Maharaja Points are points you earn for flying with Air India our 24 Star Alliance Airline Partners and for purchases you make with our Partner brands.  

Maharaja Points can then be spent to book Award Flights on Air India and Star Alliance Airline Partners flights or to upgrade your Cabin Class on Air India flights.  

You earn both types of points with every booking. For example, if you’re in the Silver Tier:

For every INR 100 you spend on an Air India flight, you earn 8 Maharaja Points and 6 Tier Points. If you book directly on the Air India website or Air India app, you’ll earn 2 additional Maharaja Points for every INR 100 spent.   

For purchases on a Partner brand, you earn Maharaja Points based on the partnership agreement. You do not receive Tier Points for these purchases.  

You can earn Maharaja Points for flights booked using Cash or a Cash + Points booking on Air India and with Star Alliance Airline Partners. Please note that you will not be able to earn points for Reward Tickets.   

Ensure that your Maharaja Club ID is submitted with your booking. You may also discover how many points you can earn on your next flight using the Points Calculator.  

No, you will not be able to earn points on codeshare and interline flights.

For each flight, you’ll earn both Maharaja Points and Tier Points. 

Tier Points

• On Air India flights, earn 6 Tier Points for every INR 100 spent on the fare (sum of base and fuel surcharge (YQ)) - excluding taxes, convenience or platform fees across Tiers. 
• On flights with Star Alliance Airline Partners, earn 1 Tier Point for every 2 Maharaja Points accrued. 

Maharaja Points

• On Air India, for every INR 100 spent on the fare (sum of base and fuel surcharge (YQ); excludes taxes, convenience, or platform fees), earn 6 Maharaja Points if you’re in the Red Tier, 8 points for Silver, 9 points for Gold, and 10 points for Platinum. Earn 2 additional Maharaja Points per INR 100 for bookings made on the Air India website or Air India app.
• On flights with Star Alliance Airline Partners, Maharaja Points earned will be based on the Airline Partner’s Terms and Conditions. To understand the number of points you can earn on your next Star Alliance flight, click here. 

• On purchases from Partner Brands, Maharaja Points earned will be based on the Partner's Terms and Conditions. You can find more details on our Partner Offers page.

Sign in to your Maharaja Club account. Go to Account Summary to view your Maharaja Points.

Once your flight journey is complete, Maharaja Points are credited within 48 hours to your account, provided the Maharaja Club ID submitted during booking is valid.

The expiry date of all your points is extended by 24 months from the date of travel every time you take an Air India flight (not valid for Reward Flights). This means that as long as you keep flying with us, your points do not expire.

You will not receive Maharaja Points for a flight with a Star Alliance Partner Airline if you are not already a Maharaja Club member at the time of booking. 

If you are already a Maharaja Club member, you can earn points for flights with Star Alliance Partner Airlines taken in the past 12 months with our Claim Missing Points feature.

Yes, you can. You can earn points for Air India flights taken in the past 12 months with our Claim Missing Points feature.

You can earn points by submitting your Maharaja Club ID during booking or web check-in.

*T&C apply.

Members can buy Maharaja Points using our Buy Points feature.

You can raise a request using our Claim Missing Points feature with the requested details. 

If you are facing any further issues, you can reach out to our customer support portal.

No, you can only earn Maharaja Points for bookings made in your name.

Yes, it is possible. Add your Maharaja Club ID during web check-in or at the airport check-in counter. You may also submit a request to Claim Missing Points at least 7 days after the completion of your trip.

For Non-airline Partners, the validity of points is 24 months. However, you can extend the expiry date for all your Maharaja Points by 24 months from the date of travel every time you take an Air India flight (not valid for Reward Flights). 

Members can revive Maharaja Points that expired in the past year for an additional year. The request to revive points can be made via customer support and city offices. Members are charged 0.60 INR+ 18% GST per Maharaja Point for revival. 

The validity of Maharaja Points is extended by one year from the month of revival (month-end is considered). If the members take a qualifying flight activity during the extension/revival period, all Maharaja Points including the revived points will be extended by 24 months.

Yes, you can use our Claim Missing Points feature to submit your flight details and receive points for past flights. This feature is available for all Air India and Vistara flights, even flights that pre-date your enrolment in the Maharaja Club.   

For flights with Star Alliance Partner Airlines, you can claim missing points after your travel for up to 12 months, 7 months, and 6 months depending on the airline, but only if you have a Maharaja Club account on the date of travel.

To use Claim Missing Points, the name on your ticket must match the name on your Member Profile.  

If there is any discrepancy, please raise a request on our customer care portal.  

Yes, log-in into your Maharaja Club account and use the Buy Points feature. You can Buy Points in batches of 100. There is no maximum purchase amount.

Yes, Maharaja Club members can purchase Maharaja Points to make up for a shortfall in points. In the shortfall scenario, you can use the Buy Points feature to purchase points in batches of 100.

Purchase Maharaja Points online by logging into your account and clicking Buy Points.

Alternatively, you can submit a purchase request to our customer support team.

Each Maharaja Point costs INR 1.50, and points can be purchased in batches of 100. Points purchased using the Buy Points feature will be added to your account immediately. 

When you Buy Points, the payment options available to you are UPI, credit/debit cards, and internet banking.

Redeem your Maharaja Points on ticket booking and Cabin Upgrades on Air India and Star Alliance Airline Partners

Just like the Maharaja Points you’ve earned, purchased Maharaja Points are valid for 24 months from the date of purchase.

However, since your Maharaja Points never expire, you can extend the expiry date for all your points by 24 months from the date of travel every time you take an Air India flight (not valid for Reward Flights).

Please contact our customer support team.

No, points purchases cannot be cancelled once the transaction is complete and purchased Maharaja Points are issued into your account.

Anyone can purchase Maharaja Points by logging into their Maharaja Club account, but points can only be credited to the account of the Maharaja Club ID that’s logged in. You can create a Family Pool if you’re looking to sharing points with your family members.

The retro claim option is not available on Non-airline Partners. Please refer to T&Cs updated on all individual partner pages.

Book tickets using Maharaja Points the same way you book any ticket on the Air India website or app. Ensure that you are signed into your Maharaja Club account and select the dropdown for Points or Cash+Points as applicable.

After signing in, you will need to verify your registered mobile number using a one-time password to proceed with your booking.

No, multi-city bookings cannot be made using Maharaja Points as of now.

Yes, tickets booked using Cash, Cash+Points and Points can be upgraded using Maharaja Points. 

Please use the Upgrade Cabin Class feature to upgrade your seat or reach out to our customer support team. 

For a Cabin Upgrade, you may follow these steps:  

• Go to the Upgrade Your Class tab.  
• Enter the ticket information under the Flights tab.
• If seats are available for a Cabin Upgrade, you will be directed to the Passengers tab to enter the details of passengers who wish to upgrade.
• You will be shown how many Maharaja Points you need to redeem for your Cabin Upgrade.
• Next, you can confirm this transaction using a one-time password sent to your phone to redeem your Maharaja Points and Upgrade your Cabin Class.

Yes, you can redeem Maharaja Points from your Maharaja Club ID to book a reward ticket for other individuals only if you fulfil the following criteria:

• Completed fifteen (15) days as a Maharaja Club member.
• Flown at least two (2) Air India flights in different Booking reference numbers (PNRs) and is added to your Maharaja Club account.

• Go to Points Calculator.
• Select Upgrade tab
• Enter the required details like airline, cabin class, tier, origin and destination.
• 4. Based on your input, you will be shown how many Maharaja Points you need to redeem for your Cabin Upgrade.

The Maharaja Points in your account can be redeemed as soon as they appear in your account. View your points balance under Account Summary.

Log into your account and use the Points Calculator to understand how many Maharaja Points you will need to pay for your upcoming Air India flight. 

Transferring points from account to account is not possible. However, our Family Pool feature allows you to link the accounts of family members and share points.  

Yes, you can redeem Maharaja Points on flights with Air India and with Star Alliance Airline Partners. However, you will not be able to redeem Maharaja Points on codeshare partner flights.

Yes, you will have to pay applicable taxes.

When you utilise an Upgrade Voucher, members get priority check-in and priority boarding. Additionally, you also get excess baggage allowance corresponding to the upgraded class.

Yes, you can, but only when travelling together on the same booking reference number. Each member will need an independent voucher, which must be verified using an OTP.

The validity of Cabin Upgrade Vouchers is limited and not extendable. The Upgrade Voucher is valid for 6 months from the date of issuance for Silver, 9 months from the date of issuance for Gold, and 12 months from the date of issuance for Platinum tier members.

We do not send out physical vouchers. The vouchers are digital, and the complete details including, active, used and expired vouchers, are available online on the member dashboard.

Vouchers should be redeemed at the airport only after checking seat availability with the check-in executive. In case you have accidentally redeemed your voucher and want to revert the voucher back to active status, please reach out to our customer support portal.

No, Cabin Upgrade vouchers can only be used for domestic flights.

Vouchers are non-transferable, but members can use them for friends and family travelling on the same booking reference number. One voucher applies to one person only.

No, points are credited based on the booked cabin class.

Vouchers can only be used at the airport once check-in starts after confirming seat availability with the airport staff. If a flight is cancelled/rescheduled after check-in, you may request a reactivation of your voucher by reaching out to our customer support portal with details of your flight and Upgrade Voucher. 

Yes, multiple vouchers can be used for multiple people travelling on the same booking reference number. Multiple vouchers can also be used for jumping across cabin classes. For example, you may use two vouchers to upgrade from Economy Class to Business Class – one voucher to upgrade from Economy Class to Premium Economy, and one voucher to upgrade from Premium Economy to Business Class.

The Voucher entitles the credit cardholder to a waiver of the base fare of a one-way domestic Air India flight.

Yes, the Cardholder must pay applicable taxes, surcharges, and other levies at the time of booking.

Yes, you can transfer the voucher to your family/friends with your consent to the CSC.

No, the Complimentary Ticket Vouchers cannot be exchanged, sold, bartered, or refunded for cash.

The Voucher is valid for travel within fixed validity from the date it is issued. Please check the voucher expiry date to book a flight.

Yes, you will receive an email communication from your bank on your registered e-mail ID when you become eligible for the Complimentary Ticket Voucher based on your spending and milestone eligibility.

No, the Voucher can only be used once for a one-way journey.

No, you will not be able to make any changes to your booking made using a Complimentary Ticket Voucher.

The Voucher will be considered utilized, and only statutory taxes will be refunded upon request within 7 working days of the cancellation or no-show. Please reach out to the Customer Support Team for any cancellation queries.

Yes, the Voucher is subject to seat availability in select fare classes. Flight schedules are subject to change.

Yes, your base fare can be paid using a combination of cash and points. Please note that fuel surcharge, ancillaries, taxes, convenience or platform fees can only be paid by cash. 

No, you cannot use a combination of cash and points on codeshare flights.

No, you cannot use a combination of cash and points to upgrade your cabin class.

In case of a shortfall, you can use the Buy Points feature and then use these points to upgrade your cabin class. 

Yes, you will earn Tier Points and Maharaja Points based on the cash component of the sum of your base fare and fuel surcharge (YQ).

Currently, the payment for a cash component of Cash + Points booking can be made only using a credit card.

The conversion rate may vary based on origin, destination, flight schedule, flight number, date, season, fare, cabin, tier, sales channel, or any combination thereof.

You need to meet the following criteria to book tickets using a combination of cash and points: 

• You must be signed in to the website
• Your booking must be done on the Air India website or mobile app
• The flight must be operated by Air India

You can pay the entire base fare in points subject to your points balance.

Yes, booking a flight using a combination of cash and points can be made for friends and family irrespective of them being a member of the Maharaja Club. However, the following exceptions apply:

• Corporate fares 
• Group fares 
• Any fare that includes a flight segment that is not operated by Air India. (e.g.: codeshare, interline) 
• Charges incurred when making changes to a ticket, including date change
• Infant ticket

GST and any other taxes are calculated on your entire fare irrespective of the cash to points proportion.

You earn points only on the cash component of your fare (base + fuel surcharge (YQ)).
Points will be allocated to passengers based on their respective fare.

To modify bookings made using Cash + Points, please reach out to our customer support team.

If the airline changes your booking, you will still earn points as per the cash component of the original base fare without any changes.

For your cancelled ticket, the cancellation and related fees will first be deducted from the cash component. The shortfall (if any) will be deducted from the points component as per the conversion rate at the time of booking.

However, in case of a refund, keep the following in mind:  

• Refund on the remaining cash component will be made to the original source of payment. 
• Refund on points (with the original expiry date) will be made to your Maharaja Club ID. 
• Points that have expired by the time of the refund will not be refunded.

To request a refund, contact our customer support. 
Reward tickets can be cancelled by the customer support, and Air India booking offices.

The original validity of your Maharaja Points will be applied to recredited points.

Yes, you can make date changes to tickets purchased with points either through the customer service portal or by visiting the nearest Air India office.

The additional penalty charge is applicable as per the redemption penalty chart. Please note that for cancellations, the penalty will be deducted from points. For date changes, the penalty will have to be paid by cash.

Yes, Maharaja Club members get waivers on fees related to itinerary changes on both cash and reward tickets (booked via points). The rescheduling fee will vary based on your tier status. Please refer to the redemption penalty chart.

Please refer below to the waivers applicable to different tiers:  

Domestic flights   

• Red: No discount on fees.  
• Silver: Members need to pay a flat fee of INR 1,000 (+GST) for any 1 change. This is available up to 24 hours to departure, and only 1 change per ticket is permitted.  
• Gold: Members get 1 complimentary change per ticket available up to 24 hours before departure.  
• Platinum: Members get 2 complimentary changes per ticket, available up to 24 hours before departure.   

International flights  
 

• Red and Silver: No discount on fees.  
• Gold: Members get 1 complimentary change per ticket, available up to 72 hours before departure.   
• Platinum: Members get 2 complimentary changes per ticket, available up to 24 hours before departure.

Yes, Maharaja Club members get waivers on fees related to ticket cancellations for domestic flights. There are no fee reductions for cancellation of international flights. The cancellation fee will vary based on your tier status. Please refer to the redemption penalty chart.

Please refer below to the waivers applicable to different tiers:

Domestic flights 

• Red and Silver: No discount on fees.
• Gold: Members pay only INR 1,199 for cancellation, available up to 24 hours before departure.
• Platinum: Members get free cancellation on tickets, available up to 24 hours before departure.

You can change the destination of travel on a ticket purchased with points after paying the applicable fare difference and penalties, only if:  
a) For domestic tickets, the new destination is a domestic airport. 

b) For international tickets, the new destination is also an international airport.

Yes, you can change the destination and date of travel on a ticket purchased with points after paying the applicable fare difference and penalties, only if:  
a) For domestic tickets, the new destination is a domestic airport. 

b) For international tickets, the new destination is also an international airport. 

The additional penalty charge is applicable as per the redemption penalty chart. Please note that you will have to pay these penalties in cash. 

Yes, you will be issued a refund once the applicable penalty, as per the redemption penalty chart, has been paid. Please note that you will have to pay these penalties in points.

The ticket is valid for 1 year from the date of initial issue.

Yes, Air India is a member of Star Alliance. This partnership allows our passengers to benefit from a wider range of routes and services.

You can earn Maharaja Points when you fly with any of our 24 Star Alliance Partner Airlines. To earn points, simply enter your Maharaja Club ID during the booking process and earned points will be credited to your Maharaja Club ID within 7 days of completing your trip.

Maharaja Club members travelling on Star Alliance airlines will earn Maharaja Points depending on the partnership agreement with the specific Star Alliance airline. Members will also earn one Tier Point for every 2 Maharaja Points earned on Star Alliance airlines.

To ensure you earn Maharaja Points on flights with Star Alliance airlines, it is advisable to follow these steps:

• Confirm airline participation: Ensure the airline you choose is partnering with the Maharaja Club by reaching out to the customer support of the partner airline. Airlines in the Star Alliance are part of Maharaja Club, but it is advisable to verify before booking a ticket.
• Verify flight eligibility: Check the Air India website or contact the airline’s customer service team to see if the specific flight and fare class you wish to book are eligible to earn Maharaja Points. Please note that different fare classes may have varying earning rates.
• Keep documentation: Retain your boarding pass and any other relevant documentation from the flight. This can be useful if there are any issues with points being credited.
• Allow processing time: Points might not be credited to your Maharaja Club ID immediately after your flight. If points do not get credited in your account within 7 days of completing your trip, you may need to contact the partner airline.

Remember, policies and specifics vary based on the airline and the terms of our partnership, so reviewing the terms and conditions of both the Maharaja Club and the Star Alliance airline is recommended.

You can submit a request to Claim Missing Points 7 days after the completion of your journey.

For flights operated by Star Alliance Partner Airlines, you can Claim Missing Points up to 365 days (12 months), 210 days (7 months) and 180 days (6 months) after the date of travel, depending on the airline you travelled with. Your points cannot be claimed if you are not a member of Maharaja Club on the date of travel.

You can spend Maharaja Points on flights and other travel-related benefits when you fly with a Star Alliance airline.

To ensure you can spend Maharaja Points on flights with Star Alliance airlines, it is advisable to follow these steps: 

• Confirm airline participation: Ensure the airline you choose is partnering with the Maharaja Club on spending benefits by reaching out to the customer support of the partner airline. Airlines in the Star Alliance are part of Maharaja Club, but it is advisable to verify before booking a ticket.   
• Verify flight eligibility: Contact the airline’s customer service team to see if the specific flight and fare class you wish to book are eligible for purchase with Maharaja Points. Please note that different fare classes may have varying spending rates.

Remember, policies and specifics vary based on the airline and the terms of our partnership, so reviewing the terms and conditions of both the Maharaja Club and the Star Alliance airline is recommended. 

Maharaja Club Gold and Platinum members enjoy the same privileges as Star Alliance Gold members.

Please note that benefits like Fly Early and cabin Cabin Upgrade vouchers are additional benefits available only to Air India Gold and Platinum members.

Yes, Star Alliance offers the flexibility to book itineraries that involve multiple member airlines, providing a seamless travel experience. However, the level of flexibility and the ability to earn Maharaja Points may vary from airline to airline, so it’s advisable to check the terms and conditions and policies for each of your chosen airlines.

Yes, your tickets can be reissued for another date. However, applicable change fees may apply. Please reach out to our customer support team for the same.

Yes, Gold and Platinum Maharaja Club members get the following benefits on international Star Alliance flights booked via Air India: 
Gold- 1 free change per booking up to 72 hours to departure 
Platinum - 2 free changes per booking up to 24 hours to departure 
However, please note that there are no waivers on cancellation.

Members are only eligible for credit with one Maharaja Club for each flight or transaction.

Points or miles earned with one Star Alliance airline can be used to book flights with another Star Alliance airline, including Air India. Please note that this is subject to eligible booking class, fares and seat availability.

The process and policies may also vary across different airlines, so it is advisable to confirm directly with the airline you’d like to book by checking their terms and conditions.

Yes, Star Alliance Gold status get the same privileges as Gold tier members except for the Fly Early benefit and cabin upgrade vouchers. Benefits for Star Alliance Gold members include priority check-in, extra baggage allowance, and access to airport lounges when flying with Air India. 
To compare the benefits of various tiers, click here.

Yes, you can potentially earn points or miles on other Frequent Flyer programmes by flying on Air India, depending on existing partnerships and alliances.  

Air India is a member of Star Alliance. If the airline where you’re a member of the Frequent Flyer programme is also part of the Star Alliance, you may be able to earn points or miles in their programme for flights taken with Air India.

To do this: 

• Provide your membership number: When booking with Air India, provide your membership number for the specific Frequent Flyer programme you want to earn points with.  
• Confirm partnership: Check if the airline you want to earn points with has a partnership or alliance with Air India. You can also confirm this by contacting our customer support. 
• Review terms: Be aware of the terms and conditions of both the Frequent Flyer programme you want to earn points with as well as Air India’s Maharaja Club. Please note that different fare classes and routes may have varying earning rates.

Always check the latest information and rules, as partnerships between airlines can change. You can contact customer support of your airline to get specific details on earning points or miles when you take Air India flights. 

Yes, you can use points or miles from the Frequent Flyer programme of a Star Alliance airline to upgrade your seat on an Air India flight. However, this is subject to availability and specific upgrade policies. Please check the rules of the loyalty programme of the respective Star Alliance airline. 

You can spend points or miles earned with a Star Alliance airline to purchase Air India flights. However, please make sure to check with the customer support of the concerned airline regarding redemptions on Air India.

Some restrictions may apply, and blackout dates may exist, depending on the terms of the Frequent Flyer programme or the operating airline. It is advisable to check the specific terms and conditions.

Please check the rules of the Frequent Flyer programme of the respective Star Alliance airline for any limitations.

The basic fare of your flight ticket can be paid using points or miles from the loyalty programme of the Star Alliance airline. Please note that taxes, convenience or platform fees, fuel charges, surcharges, and charges for ancillary services will be added to this fare. You will see the exact breakdown of costs during the booking process, and this will be dependent on the rules and regulations of the partner airline.

Please raise a request on our customer support portal to cancel a redemption ticket. 

You can check your status and benefits through your Frequent Flyer account with the respective Star Alliance airline.

Please note that Platinum and Gold members in the Maharaja Club programme enjoy the same benefits as Star Alliance Gold members, while Silver members enjoy the same benefits as the Star Alliance Silver members.

Family Pool allows you to consolidate your family’s Maharaja Points into a single account for easier redemption. This enables members with insufficient points or infrequent flying activities to utilise Maharaja Points. 
Each member will have a different membership ID, but the Family Head can use points from the connected account when redeeming the points.

Any Maharaja Club member above 18 can create a Family Pool, automatically becoming the Head of the Family Pool. This member can proceed with creation of the pool if the below conditions are met by them-

• Must be a Maharaja Club member for at least fifteen (15) days.
• Flown at least two (2) Air India flights in different Booking reference numbers (PNRs)credited to their account.

Once a Family Pool is created, all or a fraction of the Maharaja Points in each account of the Family Pool are transferred automatically to the account of the Family Head, who is the only authorized member to spend Maharaja Points from the shared pool.

As a Family Head, you can invite your spouse, children, parents, siblings, and spouse’s parents and siblings to join the Family Pool.

All accounts in the Family Pool must be linked to a unique email ID and mobile phone number that has previously not been registered with any Maharaja Club ID.

The Head of Family (HOF) can redeem Maharaja Points for their family and friends added to the pool, only if the below conditions are met by the HOF-

• Must be a Maharaja Club member for at least fifteen (15) days.
• Flown at least two (2) Air India flights in different Booking reference numbers (PNRs)credited to their account.

All members linked to the Family Pool, except the Family Head, are contributors.

The Family Head can request to create a Family Pool here. The Family Pool will be created after confirmation is received from all members. Once a request is placed, the Air India team can create a Family Pool for you within 7-14 working days.

As the Family Head, you can follow the template below to raise a request for creating a Family Pool.   

Maharaja Club ID of Family Head:    

Name of Family Head:    

End date of the Family Pool:    

The ratio of Maharaja Points to be transferred to the Family Pool   

(Note - The three options are 100:0, 50:50, and 75:25)  

Details of the contributors:   

Contributor 1     

Maharaja Club ID:    

Name:    

Relation with Family Head:    

End date of the Family Pool:  

Contributor 2    

Maharaja Club ID:    

Name:    

Relation with Family Head:    

End date of the Family Pool: 

Note:   

• The Family Head needs to specify the above details for each of the contributors.   
• There can only be a maximum of 8 members or contributors in the Family Pool. 

Air India’s customer support team will reach out to all family members asking for their consent to join the Family Pool. Each family member needs to reply to that email with their permission, and share the following information:

A. Membership ID  

B. Relationship with Family Head   

C. The member should state that they agree to join the Family Pool and have read all the terms and conditions regarding the Family Pool on the Air India website.  

The earning of Maharaja Points depends on the split ratio chosen by the Family Head, who can choose from one of the three options: 

• 100:0 – 100% of the members' existing and future Maharaja Points get transferred to the Family Head's Maharaja Club ID. The individual members earn no Maharaja Points.  
  
• 75:25 – 75% of the members' existing and future Maharaja Points get transferred to the Family Head's Maharaja Club ID. 25% of Maharaja Points get transferred to the individual member’s Maharaja Club ID. 
  
• 50:50 – 50% of the members’ existing and future Maharaja Points get transferred to the Family Head's Maharaja Club ID. 50% of Maharaja Points get transferred to the individual member’s Maharaja Club ID.

No. The Family Head and members can be of any nationality or residents of any country, provided they are eligible to join the Family Pool.  

The minimum age for joining a Family Pool is 2 years. However, the Family Head must be aged 18 and above to claim the title.

A minimum of two members are required—you and one other member of your family, to form a Family Pool.

A maximum of nine members, including the Family Head, can form a Family Pool.

There can be a maximum of 9 members in a Family Pool. If a new member needs to be added, the Family Head will have to delink an existing member's account.      

Please note that delinking an account is only possible after one year of the account joining the Family Pool. To delink an account, please reach out to our customer support team.

Such activity may lead to the suspension of the Family Head’s Maharaja Club ID and loss of all or part of their Maharaja Points as per the terms and conditions.

No, a family member who is not a member of Maharaja Club cannot be invited to join a Family Pool.

No, an individual cannot be part of more than one Family Pool at the same time.  

Note: If a member attempts to start or join more than one Family Pool, it may lead to suspension of the member's Maharaja Club ID and loss of all or part of their Maharaja Points.

No, the Family Head of one Family Pool cannot be a member of any other pool. 

If a member declines the invitation to join a family pool or does not provide consent, they are not added to the Family Pool.

No, a member cannot redeem points directly from the Family Pool. The member must request the Family Head to redeem Maharaja Points.

No, members who belong to the same Family Pool cannot transfer points to each other.

No, a Family Head cannot redeem Maharaja Points available in a contributor's account. 

The rules that apply to the expiry of Maharaja Points also apply to the points in a Family Pool. 

The Family Head has the sole authority over the Maharaja Points contributed to the Family Pool. The member must seek approval of the Family Head to redeem Maharaja Points.

No, the tier of the Family Head does not affect the accruals or benefits of other members in the Family Pool.

No, a Family Head's tier will not be upgraded based on the Maharaja Points in the Family Pool. The tier status is attained based on the tier points earned or the number of flights taken by each member individually.

No, the tier of a Family Pool's member does not affect the accruals of other members in the Family Pool.  

No, physical Family Pool membership cards will not be issued to the Family Head or any members.

A Family Pool account becomes inactive when: 

• The Family Pool does not have any linked accounts. 
• The Family Pool's Head changes. 
• Family Head's account is cancelled, suspended, or blacklisted.

Members can be delinked only after they complete 1 year in the Family Pool.

Once the member is delinked, the Family Head can add another family member. Please note that a maximum of 8 members, excluding the Family Head, can be a part of the Family Pool.

No, existing members do not have to give their consent when the Family Head requests to add a new member.

Yes, members can opt out of a Family Pool account after completing a year. Any member who wants to exit the Family Pool must send us an exit request using the customer support portal.

No, when a member decides to leave a Family Pool account, they will not get back any Maharaja Points.

A voluntary dissolution means that the Family Head has decided to end the Family Pool account.

In a scenario where the Family Head expires, and another member does not want to be the new Family Head, an involuntary dissolution takes place. 

If a Family Pool is dissolved voluntarily, the remaining points will be equally divided among the members and the Family Head with a one-year validity.

No, the Family Head cannot give up the post in favour of the spouse or another family member.

No, there is no possibility of members backtracking on their consent claim.

If the Family Head passes away, the Family Pool will be dissolved, and the points will be divided equally among the members. 

If a member passes away, the individual’s points are transferred to the Family Head’s account with a validity of one year. The Family Head should also send a request to Air India to delete the member’s account and submit the death certificate.

• If you have an existing Air India account and have authorized Vistara to migrate Club Vistara account data to Air India's loyalty program - Maharaja Club by not choosing to opt-out, then the membership will be automatically transferred.
• If you do not have an existing Maharaja Club account, a new account will be created and the Maharaja Club ID, will be communicated to the member to their registered e-mail address.

Club Vistara and Flying Returns have come together to form Maharaja Club offering unparalleled privileges and exclusive benefits. Visit www.airindia.com to learn more.

A new account with all your Club Vistara account details including your email address and phone number would have been created in this scenario.

Maharaja Club requires each account to have a unique phone number and email address. If duplicate contact details are detected across multiple accounts at the time of migration, or if you have ended up with multiple accounts, you will have the option of merging these redundant accounts into your primary account. Please reach out to the Air India Customer Support Team to assist you in merging these accounts.

Yes, members can link up to 4 existing minor accounts online. Please refer to the Minor account T&Cs and FAQs to know more.

Tier Points balance available in your CV account has been transferred to the Maharaja Club programme at a 1:1 ratio. The points will remain valid for at least one year from the date of migration, even if they are due to expire sooner. From 12-November-2024, you can start enjoying the benefits of Maharaja Club.

Your Tier Status has been assigned based on the cumulative points of both programmes. You will be able to maintain, at least, your current Club Vistara Tier Status or get upgraded if you qualify basis the cumulative points. Going forward, the rules of Maharaja Club will apply.

All benefits and privileges offered to you are as per the Maharaja Club programme rules. Click here to learn more.

Club Vistara members will retain their existing Tier Status. Post merger, Tier Status will be evaluated based on cumulative Tier Points of both programs and you will retain the higher tier.

Maharaja Club currently offers digital membership kits for sustainability reasons.

Maharaja Club has a premium helpline catering to the elite tiers. The Tier Status of all eligible frequent flier CV members has been protected in Maharaja Club post-migration.

All benefits of Maharaja Club are applicable, including Star Alliance Status for Silver, Gold and Platinum members that offers benefits across the Star Alliance network.

The CV Points balance available in your account have been transferred to Maharaja Club at a 1:1 ratio. The points will remain valid for at least one year, even if they are due to expire sooner. For example, if you have 500 CV Points, these will move to your Maharaja Club account as 500 Maharaja Points.

Club Vistara and Flying Returns have come together to form a unified program - Maharaja Club. All your existing CV Points and unutilized vouchers from Club Vistara will be seamlessly transferred to the Maharaja Club programme. This ensures ample opportunity for you to utilize your accrued benefits within the unified program.

Yes, once migrated, the Club Vistara Points (migrated) will be pooled as per the predefined pool definition.

You can view them under Member Account>Club Vistara Points Balance (Migrated)>Transactions

Members can view their vouchers under the Vouchers section in their member profile.

You cannot extend the validity of your vouchers at Air India currently.

Members can reach out to the Customer Support Team for assistance.

In the event of T&C violation, the account has not been re-activated. Any points and vouchers remain forfeited in this scenario.

Yes, members can claim for missing flights post-merger in the Air India account in line with the Retro Claim process for Maharaja Club.

The Maharaja Club Account cannot be deleted by the member. Member needs to reach out to the Customer Support Team and submit a deletion request.

Members can view the same under Maharaja Club account>Transactions>Club Vistara>Club Vistara Points (migrated) and Tier Points (migrated) respectively.

All Complimentary ticket vouchers have been auto issued and credited to your Maharaja Club account post-migration.

Yes.Your Club Vistara account has been migrated to your linked Maharaja Club account and your CV Points have been transferred to this account in 1:1 ratio . You can redeem Maharaja Points in your Maharaja Club account for booking with Star Alliance partners.

The benefits as per Maharaja Club policy regarding flying with Partner Airlines will apply. 

No. Only Club Vistara members have been migrated to Maharaja Club with possible retention or upgrade of tier.

You will be able to maintain your Complimentary Tier for at least a year in Maharaja Club from the date of migration.

All benefits of the co-brand card will be transferred to Maharaja Club.

Members can reach out to the Customer Service team to get a booking made.

All CV Points, One Class Upgrade Vouchers, and Complimentary Ticket Vouchers earned though Vistara co-brand cards before 12 November 2024 have been transferred to linked Maharaja Club accounts. Now, Co-brand card holders will earn Maharaja Points and Complimentary Ticket Vouchers in addition to the existing card benefits.

Members holding Vistara co-brand cards will continue to enjoy current benefits as per the current card program construct and existing program's terms and conditions until 31 March 2026.

As the program benefits will continueonlyuntil 31March 2026, the annual card membership renewals, as applicable, will not be done after 31 March 2025, so thatthefeatures and benefitsare continued forthe whole 12-month annual period.Please note that thelast date for annualcardmembership renewalfor the respective issuing partnersmay vary based on theirinternal policiesbut not later than 31 March 2025.

Effective 30 September 2024, the issuance of new co-brand cards has been discontinued.

All personal information you share with us is kept highly confidential. Personal data is only used by Air India to communicate with you, based on your consent. Your data will not be shared with any vendors or partners without consent.

All the data we collect is stored securely. Air India may share your data with its internal agencies with your consent. We will not share any data without your consent.

Your contact details will only be used to send important emails and SMS alerts related to transactions and security. We also send promotional campaigns based on your set preferences and consent. Your data preference will be used to provide a better and more personalised service. 

Your transactions and contact details will be stored securely until you are no longer a member of the Maharaja Club.

To update your Maharaja Club ID information, log in to the My Account page and navigate to the Profile Page to make edits, including selecting or deselecting choices from your communication preferences.

The consent for all data processing activities for children, defined as any person aged under 18 years, is given by adult members who serve as guardians to these children.  

Please refer to our cookie policy here.