TRANSFORMING YOUR AIR INDIA EXPERIENCE
Driving change
Air India continues on the path of innovation and adapting the latest technology to become a world-class airline. In order to offer a wholesome experience, we adhere to quality assessments, customer service evaluations, customer feedback, and statistical analysis through informed decision-making and continuous improvement.
Evolving constantly
470 new planes
with top-notch comfort and technology are now part of the Air India fleet following a recent agreement with Airbus and Boeing in 2023.
USD 400 million
to refurbish the older aircraft and complete overhaul of cabin interiors comprising 27 Boeing B787-8 and 13 B777 aircraft.
TRANSFORMING YOUR AIR INDIA EXPERIENCE
Driving change
Air India continues on the path of innovation and adapting the latest technology to become a world-class airline. In order to offer a wholesome experience, we adhere to quality assessments, customer service evaluations, customer feedback, and statistical analysis through informed decision-making and continuous improvement.
Evolving constantly
470 new planes
with top-notch comfort and technology are now part of the Air India fleet following a recent agreement with Airbus and Boeing in 2023.
USD 400 million
to refurbish the older aircraft and complete overhaul of cabin interiors comprising 27 Boeing B787-8 and 13 B777 aircraft.
NEW CUSTOMER EXPERIENCE INNOVATIONS
When we say that our large-scale transformation is the process of elevating our product and services across the globe, our commitment to your satisfaction remains steadfast.
Stream content on the go
We have launched our inflight entertainment service Vista, which streams your favourite movies, shows, and more seamlessly.
Get help in the language of your choice
Speak to our customer care representatives in Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil, Telugu, Hindi and English.
New contact centres
With five new contact centres and our exclusive desk, our premium members receive personalised assistance.
We are constantly evolving, and this has led to an increase in our fleet with the acquisition of 470 aircraft from Airbus and Boeing. Additionally, the focus on improving connectivity through travel to and from the airport has been enhanced with interline agreements.
Our new international stations include Milan, Vienna, Copenhagen, London Gatwick, Amsterdam, Phuket, Ho Chi Minh, Zurich, and Kuala Lumpur. - In Europe, a new partnership with WorldTicket enables our guests to combine Air India flights to and from Frankfurt with more than 5,600 stations in Germany served by the Deutsche Bahn railway system and enjoy the same baggage allowance as our flights.
- BLR-LGW: We have launched a nonstop flight between Bangalore and London Gatwick amidst the growing demand from our travellers.
- DEL-LHR: Our flagship aircraft A350 will take to the skies connecting Delhi to London Heathrow. This twice-daily flight promises an exquisite onboard experiences for travellers and will mark the long-haul international debut of Air India’s flagship product.
REDUCING TRAVEL STRESS
At Air India, we are dedicated to alleviating travel stress. From seamless booking experiences to attentive customer service, we prioritise passenger comfort and convenience.
REDUCING TRAVEL STRESS
At Air India, we are dedicated to alleviating travel stress. From seamless booking experiences to attentive customer service, we prioritise passenger comfort and convenience.
Our comprehensive five-year transformation plan, Vihaan.AI, continues to take shape.
We have partnered with MedAire to address any medical emergencies during the journey.
An integrated self-baggage drop and self-kiosk check-in for international travellers at Delhi.
We have launched a new in-flight safety video celebrating Indian classical and folk-dance forms.
For users of the AI mobile app, in-app push notifications are used to offer few notifications.
We empowered a centralised team for baggage tracking, ensuring efficient resolution.
We have introduced an all-new in-flight entertainment experience on long-haul flights.
We are about to elevate in-flight experience with luxe touches on international flights.
All our domestic operations in Bengaluru have been moved to the new terminal (T2).
Passengers can reschedule or cancel their bookings at no extra cost in case of fog delay.
We have integrated travel insurance with Tata AIG General Insurance into our website.
Elevating your InFlight Experience
We are dedicated to enhancing the in-flight experience, prioritising passenger comfort and satisfaction through innovation and commitment to excellence.
Our premium cabins feature new cutlery and an enhanced in-flight menu.
We have revitalised over 40% of the unserviceable seats across wide-body aircraft.
Customers can now enjoy elevated comfort through our upgraded amenities.
Travellers can now access our wireless inflight entertainment service Vista and stream their favourite shows and movies.
We have started Premium economy on select routes enhancing travel comfort.
We have introduced new segments and new fares for (Value, Classic and Flex).
We have earmarked a sum of $400 million to refurbish the older aircraft cabin interiors.
Enjoy delicious traditional meals on festive occasions on select flights.
Rewarding Frequent Flyers
Our Maharaja Club is the only airline programme in India that offers its members access to the global network connectivity provided by Star Alliance through its 25 other international member airlines.
In continuation of our steps towards achieving world-class customer service standards and top-class value propositions, we have extended the validity of Maharaja Points, tier status, and member status for a period of 24 months, subject to travelling with Air India once every 24 months. This step reaffirms our stand towards prioritising a loyal customer base of 3.3 million flyers and more.
With our recently revamped website members can now easily use the Miles Calculator to track accrual rates on each route. With Maharaja Club, members have access to over 1 lakh redemption seats every month on Air India and Star Alliance partner airlines. Members can fly Air India or any other 25 global Star Alliance member airlines and earn points every time they travel.
The Family Pool facility allows two or more individual members, who are related to each other, to link their accounts and combine earned Maharaja Points into a single account for easier redemption.
Maharaja Club now also allows members to claim points for past flights via the Retro Claim option.
Members now also get access to a diverse range of benefits on booking, including a Welcome Bonus on first travel after enrolment as well as an additional bonus on booking through the Air India website and mobile app.
We seamlessly blend international standards with the rich cultural essence of India, offering passengers a unique travel experience rooted in Indian hospitality and tradition.
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Our newly crafted vibrant brand identity is a testament of our commitment to delivering an exceptional experience for our passengers.
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With an unprecedented access to consolidated data, we are equipped to tackle customer support queries armed with full case history and data from previous interactions, enabling faster solutions.
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New customer insights are gained to address customer concerns more proactively and successfully.
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New self-service support options give customers fast answers to common questions.