Have a question regarding your upcoming trip with Air India or its services and products? Find answers to all your queries and make your flying experience with us enjoyable.
FAQ
Booking
Planning your next flight? Find answers to common booking questions to ensure a smooth travel experience.
Check-in
All you need to know about checking in
for your flight online and at the airport.
Baggage
We have answers to your baggage queries so you can pack with confidence for your journey.
Self-Service Re-accommodation
Has your Air India flight been cancelled or delayed? Don't worry. We will immediately book you on the next available flight to your destination free of charge.
Loyalty
Everything you need to know about upgrading tiers, earning rewards and more when you sign up for our loyalty programme.
Travel Insurance
Whether it's trip cancellations, flight delays or a medical emergency, travel insurance ensures you are protected against unforeseen disruptions.
Cargo
We have a fleet of Boeing and Airbus aircrafts for carrying cargo to more than 39 international and 38 domestic destinations.
Health and Medical Assistance
Your well-being is our priority. Learn about health and medical support while flying with Air India.
Travelling with Children
Explore our kid-friendly services and amenities for a smooth journey for your young one.
Travelling with Pets
Bringing your furry friend along? Learn about our pet travel policies and guidelines.
Payment, Refund, & Cancellation
Need help with payments, refunds, or cancellations? Get the info you need to manage your bookings.
Rail and Fly
All you need to know about travelling on intermodal journeys with Air India, including booking, check-in, baggage allowance, as well as refund and cancellation policies.
