FAQ

Planning your next flight? Find answers to common booking questions to ensure a smooth travel experience.

All you need to know about checking in
for your flight online and at the airport.

We have answers to your baggage queries so you can pack with confidence for your journey. 

Has your Air India flight been cancelled or delayed? Don't worry. We will immediately book you on the next available flight to your destination free of charge. 

Everything you need to know about upgrading tiers, earning rewards and more when you sign up for our loyalty programme.

Whether it's trip cancellations, flight delays or a medical emergency, travel insurance ensures you are protected against unforeseen disruptions.

We have a fleet of Boeing and Airbus aircrafts for carrying cargo to more than 39 international and 38 domestic destinations.

Your well-being is our priority. Learn about health and medical support while flying with Air India.

Explore our kid-friendly services and amenities for a smooth journey for your young one.

Bringing your furry friend along? Learn about our pet travel policies and guidelines.

Need help with payments, refunds, or cancellations? Get the info you need to manage your bookings.

You remain our top priority as Vistara joins wings with Air India. Here is all you need to know about the processes we have in place for a smooth transition.

All you need to know about travelling on intermodal journeys with Air India, including booking, check-in, baggage allowance, as well as refund and cancellation policies.