Terms & Conditions

2.1 Membership and participation in the Maharaja Club is subject to any Programme Terms and Conditions that Air India may at its discretion, adopt from time to time.

2.2 Membership and participation in the Maharaja Club may be prohibited or restricted in some countries. Nothing in these Terms and Conditions should be read to override or circumvent any such foreign laws.

2.3 The Maharaja Club is designed and offered to Air India patrons in their individual capacity. Each individual member can maintain only one Maharaja Club ID with a unique registered email and a unique registered mobile number along with full expanded name as in passport, without initials.

2.4 Only one member may be enrolled per Maharaja Club account. Maharaja Club account number is non-transferable. After compliance with enrolment formalities, only the account holder will be entitled to access member profile and account information which is Air India’s proprietary information. Maharaja Club Accounts with duplication of name, email or mobile, shall stand suspended and are liable to be terminated. Bona-fide base Maharaja Points and bonus Maharaja Points, in such duplicate accounts can be transferred & credited to the sole surviving account at the discretion of Air India after due diligence to establish identity. Enrolment & other bonus which is one time activity cannot be availed twice and hence shall not be transferred to the “survivor” account after merger.

2.5 Individuals aged from 2 to less than 12 years can be enrolled as Child Members & Individuals aged 12 years or above can be enrolled as regular Members, except where prohibited by law. Each Member may maintain only one Maharaja Club ID. Corporations, organizations, and / or other institutions or entities cannot be enrolled as Members.

2.6 Eligible individuals can enroll themselves in Maharaja Club by submitting the enrolment form online. An applicant will be regarded as a Member for the purposes hereof on completion of the formalities of enrolment and subject to terms of the Programme.

2.7 Each Member is required to provide email id and a unique Mobile phone number – all of which will be linked to the individual membership. Members should register with the name as per their official government IDs preferably Passport, and ensure their name matches with their travel documents.

2.8 Air India reserves the right to reject any application for membership. If an application for membership is rejected then any benefit that may have been accrued by the applicant through the use of a Maharaja Club membership card will be deemed null and void.

2.9 Members will receive a virtual Maharaja Club membership card with unique nine-digit Maharaja Club ID upon enrolment after verification of member’s unique email, and OTP sent on the member’s unique mobile phone number. This online enrolment process ensures that the Members agree to & accept the reward and redemption structures as well as the Terms and Conditions of Maharaja Club.

2.10 Each Membership Card and number is strictly personal to the individual to whom it has been issued and is Non-Transferable. Multiple enrolments by a single person are not allowed. In the event that more than one account number is assigned to the same individual (duplicate accounts), Air India reserves the right to merge at a charge or suspend / terminate one or all accounts.

2.11 New Maharaja Club Members can also Retroactively accrue Maharaja Points for the flight activities performed on Air India only, for up to 12 months prior to the date of enrolment, provided the member was eligible (for e.g. not under 2 years) to be a Maharaja Club member when such a flight was undertaken.

2.12 Any tax, charge or other liability incurred by any person in the capacity of a member of Maharaja Club pertaining to the use of any Reward, benefit or privilege, shall be the sole responsibility of the Member and would be debited to the account of the member.

2.13 By applying for Membership to Maharaja Club, the Member explicitly authorizes Air India and its Maharaja Club Partners, to use the data provided in connection with the programme for marketing or communication purposes for an improved performance of Maharaja Club or any other purpose whatsoever, even if unrelated to Maharaja Club, as may be decided and deemed fit by Air India.

2.14 If a member does not have at least one flight accrual transaction in his / her Maharaja Club ID in the preceding 12 months, as on the last day of any given month, then the account shall automatically become "Dormant". If Maharaja Club ID has been dormant for 2 years (24 consecutive months) then Air India reserves the right to terminate the membership.

2.15 Air India reserves the right to audit any and all Maharaja Club accounts at any time to ensure compliance with the Maharaja Club Terms and Conditions, without prejudice or notice to the Maharaja Club member. During the course of an audit or investigation, the member’s account information may be shared with any third party with whom Air India has contracted to assist in performing such audit or investigation and or law enforcement agencies/ Government Authorities. In the event that an audit reveals discrepancies or possible violations, Air India may without notice, delay the processing of Reward redemption requests, cancel any outstanding Reward redemptions, withhold statements or suspend the Maharaja Club ID of a member pending completion of the audit. While the account is suspended, the member may continue to accrue Maharaja Points in the account, but no Maharaja Points redemptions or other transactions will be permitted, and any outstanding Reward redemptions will be cancelled. Cancelled Reward redemptions and unused Upgrade Vouchers must be surrendered to Air India upon Air India’s request. Upon completion of the audit, if a discrepancy or violation has been determined by Air India, in addition to any other remedies described herein above, Maharaja Points may be removed from the account of the member to remedy such discrepancy or violation with or without notice to member.

2.16 Members may cancel their Maharaja Club ID at any time by submitting the appropriate written notification and returning the Maharaja Club membership card to Air India. At such time any outstanding Maharaja Points, benefits and privileges may be redeemed by the Member.

2.17 Membership will be terminated upon death of the Member. Any legal heir(s) of the deceased Maharaja Club member, may on such conditions as proof of relationship, production of death certificate, indemnity, etc. as required by Air India, may be either permitted to make redemption from the deceased member's account. All such Maharaja Points have to be redeemed within one year from the date of member's demise. Alternatively, if legal heir is the Maharaja Club member then Maharaja Points can be transferred to the account of the legal heir.

2.18 A Member must quote his / her unique nine digit membership number and full expanded name as mentioned on his / her Maharaja Club membership profile (as reflected on passport) when booking and checking in for flights on Air India, Star Alliance Partner Airlines and / or using the services of a programme Partner. If a member fails to provide the required membership information accurately (name and number) while making such booking or availing such services, this may result in the applicable Maharaja Points not being credited to the member's account and Air India, Star Alliance Partner Airlines or its Programme Partner will not be responsible in this regard for the credit of such Maharaja Points missing or not credited due to member’s negligence.

2.19 OTP verification on mobile phone number or email  is mandatory to log-in to member‘s Maharaja Club ID, redeem Maharaja Points, update address and passport details. Members are solely responsible for maintaining the confidentiality of OTP received and shall immediately notify Air India and in any case not later than 2 (Two) hours, in the event of unauthorised access to OTP. Air India is not responsible for actions or loss of Maharaja Points arising out of shared OTPs and will not re-credit Maharaja Points redeemed by such use of member’s shared OTPs.

2.20 Only the individual member is entitled to access Maharaja Club ID for the purpose of information or redemption & purchase of Maharaja Points pertaining to his own account. Member is required to keep the received OTP confidential. No member is permitted to delegate or grant access (via power of attorney, contract, authority letter or otherwise) to a third party, whether travel agent, secretary, or anyone. Reproduction of Account information by the member is subject to copyright and proprietary notices and redistribution in any way shall require authorization from Air India Maharaja Club.

2.21 Air India may at any time, without giving notice, - change the Maharaja Club Reward structure by revising the Maharaja Points levels required to attain a particular Maharaja Club Reward, stipulate a specified period during which Maharaja Points cannot be redeemed; limit the number of seats available for the redemption of Maharaja Points to any or all destinations or on certain specified flights; alter the number or types of journeys required to obtain a particular Maharaja Club Reward; change or withdraw Programme Partners' affiliations; change the parties from which a Maharaja Club Points Reward may be obtained / redeemed; change the length of time after being rewarded within which Maharaja Points must be redeemed; impose a time limit upon the validity for redemption of any Maharaja Points issued by Air India or any Programme Partners;  introduce and or review membership fees; and modify the procedures and rules relating to ticketing on redemption of Maharaja Points or other aspects of the Maharaja Club

2.22 Air India reserves the right to terminate at any time, without giving any notice, throughout the world, or in a specific country, in which Air India is associated with its Programme Partners, the right of any or all members to earn or redeem Maharaja Points.

2.23 For each Maharaja Club & membership - a unique email ID and a unique mobile number are required for registration / re- registration.

2.24 A member shall be eligible to enrol a maximum of 4 Minors from their valid Maharaja Club account. Each minor shall be enrolled with an e-mail ID different from the registered e-mail ID of the enrolled parent or legal guardian.

2.25 Minors enroled as Maharaja Club members by their parents/legal guardians are required to provide their consent to continue as an independent Maharaja Club member upon attaining 18 years of age. This consent is mandatory to access the Maharaja Club account and for availing the benefits thereof.

2.26 Minors are not allowed to create a Family Pool.

3.1 Maharaja Points are the base units of credits accorded to the member for his / her transactions with Air India or its partners, in the Maharaja Club. Companies with whom Members can earn and / or redeem Maharaja Points are known as Programme Partners and Air India may, at its own discretion, add or remove any company as a Programme Partner from time to time.

3.2 Maharaja Points will be accrued to a member’s Maharaja Club ID only for the travel undertaken by self on the flights and RBD’s permitted under the Maharaja Club.

3.3 Maharaja Points pertaining to a member's transactions will be credited to respective members Maharaja Club ID. Maharaja Points may not be exchanged for cash.

3.4 Members are required to state their Maharaja Club ID at the time of reservation and present their correct 9-digit Maharaja Club membership ID, when they use the services of Air India or any Maharaja Club partner, to ensure that the Maharaja Points they earn are credited to their account.

3.5 If the number of Maharaja Points credited to the member account is incorrect, members should inform Maharaja Club within three months of receiving their statement.

3.6 A Member will be credited with appropriate number of Maharaja Points for transactions (as specified on www.airindia.com, or as may be notified separately) when the Member completes his / her travel on any flight on Air India, Star Alliance Partner Airlines, its code share partners and Maharaja Club Participating Carriers in RBD specified from time to time or for using products / services of other partners.

3.7 Maharaja Points are credited only after a Member has actually completed travel and not immediately after check-in. Members are not entitled to Maharaja Points for tickets purchased but not flown/used. Maharaja Points will be credited to member’s account only for flights actually flown in accordance with the terms and conditions of the Maharaja Club in effect at the time of travel and not at the time of reservation or purchase of ticket. Maharaja Points credit will not be rewarded for flight cancellations. Air India reserves the right to establish additional means of accruing Maharaja Points, to delete or modify any or all of the means currently recognized or to exclude specific type of transactions or tickets from the accumulation of Maharaja Points, in each case, with or without notice.

3.8 Only certain specified transactions with each individual programme partner will be deemed eligible for Maharaja Points accrual. Individual partners' Terms and Conditions and programme rules apply. Maharaja Club member can transfer & receive Maharaja Points into one’s own Maharaja Club account from partners associated with the Maharaja Club, for partner services availed for self only.

3.9 Maharaja Points earned for flight transactions are as follows:

a) Maharaja Points are rewarded for travel in First Class, Business Class, Premium economy & Economy Class Cabins on Air India & on partner airlines in RBD specified from time to time.

b) No Maharaja Points will be earned for travel undertaken on tickets issued under industry discount, agency discount, barter or Rewards, infant fares and other special discount tickets as specified by Air India or airline partners from time to time.

c) Tickets booked in O, I, X, P and E RBD Class on Air India will not be eligible for accrual of Maharaja Points. If any Air India itinerary has any sectors that are booked in one of these classes, those flight sectors on Air India will be deemed ineligible for Maharaja Points accrual.

d) Maharaja Points can be accrued for air travel against revenue tickets and travel only on scheduled flights. For tickets booked on charter flights, no Maharaja Points will be earned. Individual airline partners may also exclude Maharaja Points accrual on certain flights.

e) To ensure credit of Maharaja Points, the member must make all his bookings in the same name as provided in the Maharaja Club membership profile.

f) Maharaja Points can only be earned once per flight for each person, regardless of the number of seats purchased.

g) Maharaja Points rewarded for travel on a sector are dependent on eligible fare paid by the member (base fare+ YQ(fuel surcharge)). For connecting flights, which require change to another flight number, the Maharaja Points earned shall be calculated for each sector within the trip.

h) For information on Maharaja Points accrual rates for Air India and all partner airlines, members should refer the online points calculator for accrual levels or call Maharaja Club Customer Service Centres.

i) In case a Maharaja Club member is a member of more than one Star Alliance Partner's loyalty programs, member can choose to receive credit in relation to flight undertaken in only & any one FFP account. The account, in which the member wishes to have his / her activity credited, will remain the same for all the sectors of a particular itinerary, ticket and PNR.

j) In the event of any upgrade of the Member at the airport, (whether paid, against upgrade voucher, against Maharaja Points or as a privilege) the Maharaja Points will be credited for the originally booked class of travel in which the Member was ticketed and not for the upgraded class of travel. Cabin Bonus Maharaja Points, if any will be credited according to the eligible fare paid for the original booking and member tier at the time of booking and not on any upgrade. Maharaja Points are not accrued on payment for ancillaries including seat, excess baggage etc.

k) In case of a ticket with multiple sectors, the points accrued for a particular sector travelled will be as per the fare prorated for that sector (as per airlines policy) and the member tier

3.10 Partner Maharaja Points may also be credited to a Member’s account if, a. The Member is also a member / participant in the loyalty program of another party with whom Air India has any agreement / alliance / arrangement, and such member requires transfer of loyalty Maharaja Points from the loyalty program of such other party to Maharaja Club, makes appropriate request to the party and such party transfers such Maharaja Points to Maharaja Club. b. Consequent upon the hire or use of the services of another party with whom Air India has agreements / alliances / arrangements for accrual of Maharaja Points. In all cases, credit of partner Maharaja Points will be subject to the terms of the agreement / alliance / arrangement between Air India and such other party. The relevant Terms and Conditions of such agreements / alliances / arrangements will be available on the website of respective partner who will separately communicate it to the Members.

3.11 Some programme partners may disallow certain categories of their members from transferring Maharaja Points earned in their programme to their Maharaja Club ID.

3.12 Air India may debit the account of a Member for Maharaja Points if credited incorrectly and inform the Member accordingly.

3.13 No Maharaja Points will be credited in respect of flights undertaken on redemption of Rewards under Maharaja Club.

3.14 Maharaja Points can only be accrued for flight and non-flight transactions carried out by an individual Maharaja Club member, regardless of who pays for the ticket or transaction.

3.15 Members must travel or use the products and services offered by the programme partners to receive accrual credit. For unused tickets, unconsumed products or returned products and services, no credit will be received.

3.16 Members are only eligible for credit with one frequent flyer programme for each flight or transaction. Where a member attempts to accrue Maharaja Points or credits or attempts Retroactive credit with more than one Star Loyalty programme for the same flight or transaction, the Maharaja Points or credits rewarded for the flight or transaction, in part or full, may be forfeited & the member shall be blacklisted.

3.17 In the event of Maharaja Points not appearing in a member's Maharaja Club ID, after waiting for 2 weeks, the member may request that the Maharaja Points be retroactively credited to his / her Maharaja Club ID. Such requests must be made online, within a period of six months for Star Alliance Partner Airlines & twelve months for Air India, after undertaking the flight or transaction concerned. This can be done online by the member by logging-in to his Maharaja Club ID and avail option Retro Claim at www.airindia.com

3.18 Members should allow two weeks for manual retro claim on Air India and four weeks for retro claim on Maharaja Club partner airline flights and six to eight weeks for Maharaja Points earned with Maharaja Club Non-Airline Partners, to appear in their account before raising a claim for missing Maharaja Points.

3.19 Retroactive Maharaja Points claims that are made by New Maharaja Club Members for flights undertaken prior to enrolment in Maharaja Club, are only valid for Air India flights and should have taken place not earlier than 12 months prior to date of enrolment.

3.20 For enquiries regarding Maharaja Points transferred from a non-airline partner's programme to Maharaja Club, members should check with their respective non-airline partner's office where the original transfer request was made. Maharaja Points can be transferred from a non-airline partner programme to member's Maharaja Club ID; however, this action cannot be reversed.

3.21 All partner Maharaja Points once transferred and credited into the account will be treated as normal Maharaja Points for the purpose of redemption. None of the partner Maharaja Points may qualify as Tier Points.

3.22 Air India may at any time, alter or amend the validity period – shelf life of Partner Bonus Maharaja Points, which are accrued for non-flight activity or credit card transactions and subsequently converted and transferred to members account as Maharaja Points.

3.23 A Member may also be credited with Maharaja Points on specific flights in specific classes of Alliance and code-share partners as may be notified from time to time. Accruals on flights of Alliance and code-share partners may also be withdrawn at any time. Members must ascertain that a flight of an Alliance or code-share partner, which they wish to travel on, qualifies for accrual of Maharaja Points at the time they wish to travel.

3.24 It is expressly agreed and understood that the onus of proving due completion of travel to qualify for accrual & credit of Maharaja Points shall rest solely with the Member. Air India will, in most cases credit its members’ accounts with accrued Maharaja Points. However, it is each members’ responsibility to ensure that Maharaja Points are properly credited. Where a member contends that Maharaja Points have been earned but not credited, or in cases where Air India deems verification is required, Air India reserves the right to insist upon identity proof & validation or certification of flight activity or partner transaction, from the member, including but not limited to copies of ticket, boarding pass for flights claimed to have been flown or copies of receipts or similar documentation verifying any transactions claimed to have been performed.

3.25 Maharaja Points credited in a member’s account shall be maintained in the account until it is redeemed or until the Maharaja Points expires or the account is archived/ expired /terminated, whichever occurs first. Maharaja Points are valid for use and redemption only for 24 months plus the month of travel, after which they will lapse on the last day of 24th month.  If the member undertakes a qualifying flying activity with Air India within these 24 months, all the Maharaja Points in the members account will get extended for a period of 24 months from the date of the latest qualifying flight activity.

3.26 Maharaja Points accumulated by the Member must be redeemed during the validity of the membership, subject to the other terms hereof, failing which Maharaja Points will automatically lapse.

3.27 Maharaja Points that have already expired can be extended, by paying 60 paise per Maharaja Point for a limited period or as specified & notified by Air India, from time to time, either by email to Maharaja Club members or by member communication on the FR website.

3.28 Transfer of Maharaja Points from a member's Maharaja Club ID to another account in a different frequent flyer programme, and vice versa, is not allowed. Transfer of Maharaja Points from one member's account to another member's account is also not permitted.

3.29 Maharaja Points accrued, Upgrade certificates and privileges neither constitute property of the member nor are transferable other than as specified & permitted by the Maharaja Club rules of Air India.

3.30 The accumulation of Maharaja Points does not entitle Maharaja Club members to any vested rights with respect to any Rewards. Rewards for air travel shall be valid to destinations served both at the time of issuance of Rewards and at the time of departure and neither Air India nor its partners shall be liable for any schedule changes that result in the cancellation of service to any destination, subsequent to booking of the Reward travel.

3.31 The following tickets are not eligible for accrual for Maharaja Points - 

• Redemption tickets booked using Maharaja Points only (in case of tickets booked using combination of Maharaja Points and cash, the cash component will be eligible for accrual of points)
• Industry discount tickets
• In addition, some fares or tickets, including those sold over the internet, at the discretion of Air India may be excluded from the eligibility for accrual of Maharaja Points.
• Travel on any staff ticket

4.1 The Rewards offered in Maharaja Club consist of reward tickets, upgrade rewards and other redemption options as defined by Air India from time to time.

4.2 Travel on Maharaja Club Rewards is subject to the tariff, contract of carriage, ticket terms, and re-accommodation policies of the carrier on which the travel is scheduled.

4.3 Regarding redemption of Maharaja Points:

4.3.1 Members can redeem Maharaja Points for their own use anytime if they have requisite Maharaja Points for redemption on the desired sector.

4.3.2 Members can redeem Maharaja Points for their family and friends, including ones in the Family Pool, only if the below conditions are fulfilled-

4.3.2.1 The family member or friend for whose benefit the Maharaja Points are being redeemed must be a Maharaja Club member for a minimum of fifteen (15) days.

4.3.2.2  The family member or friend for whose benefit the Maharaja Points are being redeemed must have flown at least two (2) Air India flights in different booking reference numbers (PNRs) and these two flights must have been credited to your account.  

Such Rewards can be issued by the member himself, by logging into his/her Maharaja Club ID after OTP verification on registered  mobile phone or email through website www.airindia.com or through Air India City booking offices or by making a call to Air India 24 X 7 call centre, but only from the mobile number registered in the member’s account, and clearing other security measures that Air India has in place at the time of the request for redemption.

 Air India may, among other things, withdraw, limit, modify or cancel any Reward for the Members and their beneficiaries under the Maharaja Club, at any time, with or without notice. In the event of termination of Maharaja Club ID, all Maharaja Points earned or accumulated by the Member may be deemed to be cancelled. Air India has the right to ask for proof of identity of the Member, from whose Account Reward has been redeemed or collect any other details from the passenger travelling on Reward ticket to ascertain the genuineness of the transaction. Rewards cannot be issued by travel agents or sold for a consideration. 

Air India also has the right to suspend travel on  Reward tickets  when it suspects misuse or fraudulent issuance of  Rewards which is not permissible under the Terms & Conditions of the Maharaja Club.

4.4 Maharaja Points transferred from partners are not negotiable or redeemable for cash or in any manner other than as provided in these Terms and Conditions.

4.5 Maharaja Points must be valid when a Reward ticket is issued. For this reason, members should ensure that ticketing takes place before the Maharaja Points expire. Members must ensure that they have sufficient Maharaja Points in their accounts before a reward ticket is issued.

4.6 Reward ticket for child or infant requires the same number of Maharaja Points as that of Adult.

4.7 Tickets for all reward travel will only be issued for a confirmed reservation. Open-dated reward tickets are not permitted to be issued.

4.8 All Maharaja Points required for a reward ticket must be earned by the same member under the same account number. Except for members of a Registered “Family Pool”, Maharaja Points earned in Maharaja Club ID of two or more different individual accounts shall not be combined to redeem any reward.

4.9 Member can also purchase Maharaja Points for a fee as decided by Air India time to time (currently INR 1.50 per Point)

4.10 Upon cancellation of the Reward ticket

Booked by the Family Head for self/others who is a part of the Family Pool, then all the Maharaja Points shall be credited to the HOF (Head of the Family) account. 

Booked by the Member for self/others who is a part of the Family Pool, using the Maharaja Points in his /her account, the Maharaja Points shall be credited to his/her account.

If Member reinstates the expired points, then the Maharaja Points shall be credited as per the selected split ratio of the Family Pool.

When the Member requests for a top-up of Maharaja Points then the points shall be credited as per the selected split ratio of the Family Pool.

4.11 Travel on Maharaja Club Reward tickets is subject to capacity controls. This may limit the number of seats available for Reward travel on particular flights. Reward seats may not be available on all flights or in all classes. In addition, some partners may impose blackout periods when reward redemption is not permitted.

4.12 All Rewards are subject to certain embargo dates and / or embargo flights as indicated in the www.airindia.com, read with the notifications in that behalf issued from time to time. Members should take note of the periods during which and / or flights on which Rewards cannot be availed of.

4.13 Reward tickets on Air India's flights are issued in special RBD booking classes. When making a seat reservation, Members should ensure that they indicate travel against a Reward ticket, and specify the class of travel required, i.e. First Class = O, Executive Class = I, Premium economy = E, Economy Class = X, so that Members are booked in the appropriate class. Failure to do so may result in the reservation being invalid.

4.14 Maharaja Club Rewards are subject to levy of applicable non-airline, departure/ arrival taxes, passenger facility charges and other fees, charges or taxes, and the person utilizing the reward ticket is responsible for the payment of any such charge that may be applicable. Any tax, charge or other liability incurred by the Member as a result of use of any reward or upgrade vouchers or other benefits shall be the sole responsibility of the Member. For Air India / Star Alliance Partner Airlines flights members shall pay the applicable taxes and surcharges.

4.15 Passengers travelling on Reward tickets with a confirmed reservation who fail to show up for the flight will be considered a no-show and the reward ticket and Maharaja Points used therein shall stand forfeited.

4.16 Passengers holding Reward tickets with a confirmed reservation, who wish to refund & reverse the Reward ticket, shall be able to do so after levy of a penalty of the Maharaja Points utilized for the Reward ticket, as specified by Air India upto D-2 hours of flight departure.

4.17 Passengers holding Reward tickets with a confirmed reservation, who wish to change the date of travel against the Reward ticket, shall be able to do so after levy of a monetary penalty as specified by Air India upto D-2 hours of flight departure. These rates are subject to change without prior notice at the discretion of Air India.

4.18 Maharaja Points of completely unused Rewards may be re-credited after deduction of Maharaja points penalty as determined by Air India, provided the Maharaja Points and the ticket are valid at the time of request for re-credit. Any non-airline taxes, paid will be refunded.

To understand fee waiver benefits on itinerary changes/cancellations for Maharaja Club members, click here. To understand the charges for cancelation/changes on Air India reward tickets, click here. For charges on cancelation/changes on Star Alliance reward tickets, click here.

4.19 In the event of a flight disruption, passengers travelling on reward tickets, - On Air India flights, will be re-routed or rebooked in next available Air India flight to the final destination or permitted a gratis date change for future travel on same sector. - On Star Alliance Partner Airlines flights, will be re-routed or rebooked in next available Star Alliance Partner Airlines flight in eligible RBD to the final destination or permitted a gratis date change for future travel on same sector. - Reward tickets are non-negotiable and non-refundable. Reward tickets cannot and will not be endorsed to any other airline.

4.20 Redemption may be requested for any cabin class of service available on the sector. Should the cabin class of service on which redemption is sought, be withdrawn after ticketing, or travel on redemption Reward Ticket be involuntarily performed in a lower class, the difference in redemption requirement (by cabin class) will be credited back into the Member's Maharaja Club Account.

4.21 Reward tickets can be availed for one-way trips, for both international and domestic travel.

4.22 Reward tickets for any domestic / international travel will be valid for one year from the date of issue of the ticket.

4.23 All sectors of travel on a Reward ticket must be confirmed.

4.24 Partly utilized Reward tickets are non-refundable. In case of a partly utilized Reward ticket, after the deduction of the points of the utilized sectors of the tickets, the unutilized sector can be used for rebooking, as per terms and conditions applicable to normal reward tickets.

4.25 Industry discount, agency discount or barter are not eligible for upgrade rewards redemption. Reward tickets on AI are eligible for upgrade reward redemption.

4.26 Upgrade Rewards are subject to the rules of purchased tickets. For Upgrade Reward ticket redemption, a copy of the purchased revenue ticket or passenger receipt is required for verification and reissue.

4.27 When a member claims a Reward in a class of service that is available on only certain sectors of a one-way trip, a lower class of service may be substituted by Air India or its partners for one or more sectors of the one-way trip. The reward redemption level for the entire trip shall be determined according to the highest class of service flown.

4.28 Redemption Rewards are subject to periodic embargoes on specific sectors and / or flights as may be decided by Air India or the Star Alliance Partner Airline from time to time. Redemption of Maharaja Points is not permitted on Air India Subsidiaries (Air India Express/ Alliance Air) or Code Share flights.

4.29 Reward tickets issued on Redemption cannot be sold or exchanged. In the event of any misuse of Reward tickets, Air India reserves the right to block, cancel, suspend or withdraw such Reward tickets.

4.30 A passenger's use of a reward is subject to the Terms and Conditions set by both the issuing airline and the airline providing the carriage.

4.31 All carriage on and all tickets issued on behalf of an airline are subject to the normal rules outlined in each airline's Conditions of Carriage, copies of which may be obtained directly from the airline.

4.32 Rewards for travel will only be issued to and from destinations served by Air India and / or Airline Partners designated at the time the reward ticket is issued and also at the time the reward ticket is scheduled to be used.

4.33 Obtaining all relevant documentation (Visa, travel permits, etc.), as required for the intended reward travel, is the responsibility of the member. If not available, Air India or its partner, will not be liable for refusal of entry into any destination by local authorities and cost of deportation if any will be debited to the members account.

4.34 Reward tickets have no monetary refund value.

4.35 All reward tickets shall be issued as e-tickets.

4.36 Reservations requests made to a call centre, which are not ticketed within the specified time limit will be automatically cancelled.

4.37 Partner Reward requests for International travel must be requested at Air India booking office or Air India call centre, subject to seat availability in the specified & eligible RBD. Reservations not ticketed within the specified time limit will be cancelled.

4.38 Partner Rewards will only be issued to and from destinations served by Star Alliance Partner Airlines.

4.39 Air India shall have no liability for partner withdrawals from the program or for changes/cancellations of reward for any reason.

4.40 Air India may change the amount of Maharaja Points required for partner rewards or impose other restrictions upon the use of partner offers or rewards, with or without notice.

4.41 Routing and destinations for reward travel on airline partners are determined by our individual airlines partners.

4.42 The Reward rules are subject to modifications, cancellations or limitation at Air India’s discretion, with or without notice. Maharaja Points required to redeem any Reward ticket may be increased, restrictions on any reward or its redemption may be imposed or reward may be withdrawn at any time.

4.43 Reward travel for children between ages of 2 and 12 years.

- Maharaja Club members are not permitted to redeem Reward tickets for "unaccompanied minors" who are beneficiary passenger, between 2 and 12 years of age who are travelling alone without an adult passenger for the entire routing. Airport staff will not accept any signed copy of the Unaccompanied Minors Assistance and Handling form, completed by parents or guardians, as is applicable for paid revenue tickets.

- Children between 2 and 12 years of age can travel on Reward tickets when accompanied by an adult.

- Updates / changes to members' bookings will be sent via email. Members are to ensure that their email addresses are valid before carrying out online redemption bookings.

5.1 Air India Maharaja Club members upgrading on AirIndia Flights

5.1.1 Maharaja Points earned for travel using a Reward upgrade will be based on the eligible fare of original ticket purchased and the same will be subject to Terms and Conditions provided on the Air India website.

5.1.2 Benefits of Upgrade against points includes

·       priority check-in

·       priority baggage handling

·       extra baggage allowance

·       lounge access

·       priority boarding

5.1.3 All Maharaja Points redemption levels for upgrades are based on segment of travel.

5.1.4 Upgrades are subject to availability of seats in the designated booking class (E/I/O)

5.1.5 Upgrades are available only on Air India and the Star Alliance Partner Airlines.

5.1.6 Upgrades are available to the next higher class of service. Double class upgrades are currently not permitted.

5.1.7 After Upgrade, the ticket remains in the same RBD (booking class), only the PNR displays the upgraded class.

5.1.8 Only one (1) segment permitted for upgrade at a time.

5.1.9 Only flights marketed and operated by the same participating airline are eligible for upgrade. Codeshare flights are not eligible for upgrade.

5.1.10 Partial upgrade of some passengers within a booking is not permitted. If Maharaja Club members wish to upgrade some passengers within the booking, the commercial booking will need to be split accordingly.

5.1.11 Taxes applicable if any for the upgraded class shall be payable by member.

5.1.12 Upgrade against Maharaja points can be done up to 2 hours before scheduled departure.

5.1.13 Additional charges applicable for change of date/ cancellations of upgraded tickets shall be subject to the Maharaja Club Terms and Conditions. To understand the charges involved, click here.

5.1.14 Tickets issued against travel industry-related discount, any other discount, staff on duty, staff on leave and redemption tickets are not eligible for this facility.

5.1.15 Use of these rewards must be made in accordance with Privacy Policy, Cookie Policy, Website Terms and Conditions, Conditions of carriage, and other terms and conditions detailed on Air India website at www.airindia.com.

5.1.16 This offer is subject to availability and Air India will in no manner be liable to any passenger in this regard.

5.1.17. Upgrades available for all revenue as well as redemption tickets except RBDs:

5.2 Air India Maharaja Club members upgrading on Star Alliance Partner Airlines

5.2.1 Maharaja Points earned for travel using an upgrade reward will be based on the original class of purchased ticket.

5.2.2 Benefits of Upgrade against points on Star Alliance Partner Airlines is determined by the operating Airline’s policy.

5.2.3. All Maharaja Points/charts for upgrades are based on travel segments.

5.2.4 Confirmed Upgrade subject to availability of seats in the designated booking class (E/I/O)

5.2.5 Upgrades are available only on Air India and the Star Alliance Partner Airlines as notified on the website.

5.2.6 Only one (1) segment permitted for upgrade at a time.

5.2.7 Upgrades are available to the next higher class of service. Double class upgrades are currently not permitted.

5.2.8 After Upgrade, the ticket remains in the same RBD (booking class), only the PNR displays the upgraded class.

5.2.9 Taxes applicable, if any, for upgraded class shall be payable by the member.

5.2.10 Upgrade against Maharaja points can be done up to 2 hours before scheduled departure.

5.2.11 Additional charges applicable for change of date/ cancellations of upgraded tickets shall be subject to the Maharaja Club Terms and Conditions. To understand the charges involved, click here.

5.2.12 Tickets issued against travel industry-related discount, any other discount, staff on duty, staff on leave and redemption tickets are not eligible for upgrade.

5.2.13 Use of these rewards must be made in accordance with conditions of carriage, procedures and terms and conditions detailed on www.airindia.com.

5.2.14 Only flights marketed and operated by the same participating airline are eligible for upgrades. Codeshare flights are not eligible.

5.2.15 Partial upgrade of some passengers within a booking is not permitted. If Maharaja Club members wish to upgrade some passengers within the booking, the commercial booking will need to be split accordingly.

5.2.16 Maharaja Points and/or tier points earned for travel using an upgrade Reward will be based on the original booked commercial class.

5.2.17 Upgrade requests on Star Alliance Partner Airlines will be governed by operating airlines policies.

5.2.18 Standby for upgrade is not permitted.

5.2.19 Requests for seat assignments, special meals and amenities should be made directly with the operating carrier and the same will be made available at the sole discretion of the operating carrier.

5.2.20 The number of points required to upgrade is based on when the request is submitted and is subject to change.

5.2.21 If you wish to make changes or cancel your Star Alliance upgrade Reward request, please contact the operating carrier.

5.2.22 If a segment of your Star Alliance Partner Airlines itinerary is cancelled, the upgrade request will also be automatically cancelled. Points will be automatically redeposited 24 to 48 hours after the cancellation.

6.1 Air India reserves the right to uptier / downtier membership based on the qualifying criteria. On uptiering / downtiering, the member will be able to use his/her membership card till he / she receives a new membership card. Member will be able to avail privileges according to his / her new tier eligibility.

6.2 Air India shall reserve the right to re-evaluate / terminate the Club in the event of merger / acquisition or for any other reason at any point of time. Air India reserves the right to refuse membership to any person without assigning any reason or to terminate membership of any person for misuse or abuse of the membership card or for use thereof not in accordance with these erms and Conditions or any breach of these Terms and Conditions or any Reward ticket. The Station Managers / Duty Managers have the authority to decline the member's request for club privileges if so required for operational or any other reasons.

6.3 All information, routing, available destinations and Maharaja Points are subject to change without notice. The issuance of Reward tickets may be limited to availability.

6.4 Member's Personal data may be used and exchanged by Air India with partners for the proper performance of the Club. Furthermore, in order to enable Air India or their partners to offer products and services, as well as for their direct marketing or communication purposes, information concerning member and his/her Club participation may be transmitted confidentially between Air India and their Partners for their sole usage. If the members do not want to receive offers from Air India or their Partners, the member may notify the Member Service Centre in writing.

6.5 Redemption Rewards, upgrade certificates, privileges or benefits accrued or extended or granted to an individual member in accordance with the Programme rules, cannot be SOLD for a consideration or BARTERED. Gratis Transfer or Gift can be assigned or done in accordance with Program rules, duly authorized by member, sans any consideration monetary or in kind. Any instance of sale or purchase or barter or auction OR attempt to sell or purchase or barter or auction any of the Maharaja Club privileges like Redemption Reward tickets, Upgrade Certificates or benefits, in any manner is prohibited. If such an instance is detected, it will not only attract penalties to the member but also result in “black-listing” and/or debarring of the member in addition to suspension and termination of the Maharaja Club ID accompanied by confiscation of ALL Maharaja Points, upgrade certificates, Reward tickets & benefits of both Maharaja Club IDs, that of the “donor” Member Account and the unauthorized “recipient” traveller, if he/she is having an account with Maharaja Club. Travel shall be prevented on Reward tickets that have already been purchased, or acquired through barter or by unauthorized conduct in violation of Programme Rules by denial of boarding to such an unauthorized traveller who may be permitted to travel on payment of applicable fare for the sector- at the discretion of Air India.

6.6 Any change in mailing address, to be updated by the club member. Air India would not be responsible for non-delivery of any communication, in such cases.

6.7 All club cards, even after their issuance, remain the property of Air India and must be returned upon termination of membership or destroyed by cutting into four pieces across signature panel.

6.8 Updates and amendments in connection with Maharaja Points or Rewards, Terms and Conditions and procedures are notified on website www.airindia.com from time to time. Members are responsible for keeping themselves informed of all notifications on the Club which are posted on website www.airindia.com

6.9 Participation to the membership in club is subject to the Terms and Conditions, which may be changed by Air India from time to time, without notice and shall be deemed to constitute acceptance by the member of such conditions as amended from time to time. These include Maharaja Points accumulation structure, airline and Non-Airline Partners, upgrade vouchers, Reward structure, additional baggage allowance, the Maharaja point age Maharaja Points redemption structure, bonus, benefits and privileges.

6.10 Member may check the benefits and privileges of respective clubs as specified on website www.airindia.com

6.11 Lounge Access will be offered at the airports, wherever available as per eligibility of club members.

- Maharaja Club Platinum and Gold Members only are eligible to access the lounge.

- Maharaja Club Platinum and Gold Members can invite one accompanying guest each to the lounge.

- Lounge access will be offered at the departure airport, wherever available, when flying on Air India marketed and operated flights.

- Guest accessing Lounge with Maharaja Club Platinum and Gold Member must be travelling on an Air India / Star Alliance Partner Airlines flight same day from the same airport.

- For in-transit Maharaja Club Members, the lounge access will be offered only if the onward journey is on an Air India marketed and operated flight.

- At select international airports, Maharaja Club Platinum and Gold Members can access Lounge, at the time of departure or while in transit to board an Air India flight.

7.1 Members shall receive a monthly statement of Maharaja Points accrued and redeemed through e-mails.

7.2 Members who do not have any accrual, redemption or bonus activity in a particular calendar month may be excluded from the list of members receiving monthly statements, emails, expiry alerts and notifications of programme updates or special promotions- sent out at the end of the month or beginning of next month. Members can however access the same on the Maharaja Club website.

7.3 Partner Maharaja Points credited will be separately shown in the Maharaja Points Statement.

7.4 Air India reserves the right to determine the number of mailings of Maharaja Points statements.

7.5 Members may track their Maharaja Points accruals and redemptions by logging on the website www.airindia.com

7.6 Maharaja Points due for lapsing and Maharaja Points already lapsed will also be displayed in the Maharaja Points statement.

7.7 Air India shall advise & update active members through its “Maharaja Club” website www.airindia.com and by email, on the unique registered email ID, their monthly account statement, update notifications and newsletters. However, Air India shall have no liability for any failure to do so. Air India shall not be responsible for delay in correspondence or loss of vouchers, cards or kits. Each member shall be responsible for advising Air India Member Service Centre and updating the individual Maharaja Club account profile- any change of personal details or address. Air India stands absolved of any liability for “Return to Sender” or misdirected mail or any consequences thereof. Before providing an email ID, the member is expected to ensure that it is not from an official or organizational server that prevents or restricts incoming email from Maharaja Club and classifies it as spam. Member should also enable the “receive email” option in profile.

8.1 Membership in the Red Tier will not be expired, provided there is at least one flight accrual transaction in members account within thirty-six (36) months of previous accrual transaction.

8.2 Membership in the Red Tier once expired will not be renewed and members will have to enroll as fresh members. New membership number will be provided to the members.

9.1 Without prejudice to what is stated above, Members shall be responsible for payment of airport taxes, security, insurance surcharges (as applicable) and all other fees, taxes, surcharge or charges levied by whatsoever authority in respect of the requested Travel / other Rewards.

9.2 Validity of expired Reward tickets will not be extended under any circumstances.

9.3 Members agree to be liable for all transactions made pursuant to the use of the web account (including log in details and OTP verification) whether made with or without the member's knowledge or consent. Members acknowledge that Air India is under no obligation or duty to verify the authenticity of any person who performs transactions after verification of OTP on registered email ID or phone number.

9.4 The privilege of Upgrade Voucher Certificate for Air India flights and the Redemption of Rewards on Air India and Star Alliance Partner Airlines are subject to Programme Rules specified by Air India. Every member utilizing these privileges is expected to and responsible for being aware of and complying with the Programme rules pertaining to the member’s rights and responsibilities.

9.5 If Air India or Star Alliance Partner Airlines improperly denies a member an accrual or benefit, the liability will be limited to the equivalent of that accrual or benefit.

9.6 Air India reserves the right to make promotional offers and Bonus Maharaja Points by Air India or Maharaja Club Partners selectively available to certain members at any time, based on flight activity, geographic locations, program participation, or other factors that may be determined at the sole discretion of Air India.

9.7 Air India reserves the right to levy a service charge for each change requested by the member that may or may not necessitate re-issuance of Reward ticket. Charges may be levied for any adjustment or cancellation of redemption request and or Reward ticket.

9.8 Air India will not be held liable for any loss, damage or expense incurred by the Member however caused, through any unauthorized disclosure or unauthorized use of their web account (including log in details).

Member receiving a communication of accrual of Maharaja Points for travel with Air India is deemed to have accepted the accrual in the specified Maharaja Club ID. Air India is not liable in any manner for non-credit of Maharaja Points or for credit of Maharaja Points in a different Maharaja Club membership ID in case of any irregularity in Maharaja Club membership ID data or if the Member fails to inform Air India within  24 hours of the message denying the accrual of Maharaja Points against his travel.

9.9 All communications shall be addressed to the Maharaja Club Member Service Centres mentioned on the website: www.airindia.com

9.10 Each member is expected to and shall keep abreast and be aware of the Maharaja Club terms and conditions, Accrual / Redemption levels and conditions, the balance of various types of Maharaja Points in member’s own account. The most current Programme Rules may be found on www.airindia.com and this is the final authority on the Programme Rules.

9.11 If any provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms and Conditions will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted). Air India shall not (i) provide any service, or (ii) perform any action, in pursuance of these Terms and Conditions that violates applicable laws.

9.12 You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms and Conditions in any manner without Air India’s prior written consent.

10.1 On becoming a Member, a member consents to the following:

a) the processing of his data by Air India or any Maharaja Club partner;

b) the supply of his data to other departments and associated companies;

c) the transfer of his data to other countries;

d) and the supply of his data to immigration and customs authorities;

e) the Maharaja Club Member by subscribing to the Programme agrees to receive communication being sent by Air India or its subsidiaries by email, post, SMS, WhatsApp or telephone.

In case a member chooses not to receive the communication, he should inform the Member Service Centre in writing.

10.2 This data may be in respect of information that the Member has provided Air India on applying for membership, services the member may have received, or travel arrangements the Member may have made with Air India.

10.3 In addition, data processing may also include the processing of "sensitive" information, e.g. racial or ethnic origin, religious beliefs or medical condition.

10.4 If the member does not consent to the processing of his data as set out in these Terms and Conditions in whole or in part, then he should contact Air India and inform them.

10.5 All data to be kept by Air India is considered to be confidential information and will not be released unless it is used for the above purpose. Subject to applicable laws, Air India may be directed by law, any court, enforcement agencies or the government and related bodies to disclose data in relation to Members. Members understand and agree that in such instances Air India shall have the right to share such data with relevant agencies or bodies.

10.6 Air India reserves the right to refuse access to personal data to any person claiming to be a member when Air India is uncertain of the person's identity or authority.

10.7 By participating in the Programme, Members authorize Air India to collect, maintain, use and share their information, including, without limitation, names, addresses, account and other information in accordance with Air India’s Privacy Policy. Air India’s Privacy Policy is merely a statement of administrative protocol; it is not a contract, nor is it made, or intended to be made, a part of the Programme, nor does it create any contractual or legal rights.

11.1 Membership enrolment and eligibility, earning Maharaja Points, Reward travel, availability of Rewards and redemption are subject to the Terms and Conditions of the Maharaja Club and are subject to any applicable laws and regulations, including applicable IATA regulations.

11.2 Air India may change, add, modify or withdraw at any time without giving notice such Terms And Conditions as well as any benefits provided in connection with the Maharaja Club and any special offers or promotional offers made to any tier or group of members.

12.1 Maharaja Club information on www.airindia.com and through newsletters: Air India regularly reviews and updates the information on its web pages, Maharaja Club Terms and Conditions and other materials, including but not limited to marketing and promotional materials. Despite its best endeavours, it is possible that some of the information is not accurate or could have become outdated. Air India, therefore, cannot accept any responsibility or liability for such information, and cannot guarantee that the information provided is up-to-date, correct and complete. Apart from this, the Maharaja Club Terms And Conditions apply.

12.2 Any e-communication from Air India or Maharaja Club is intended only for the person or entity to which it is addressed and may contain confidential and / or privileged information. If you have received the message in error, please notify the sender immediately and delete the message from your system. Any unauthorized disclosure, copying, distribution or use of the message is strictly prohibited, and if done, will result in strict legal action. The message is not guaranteed to be complete or error free. No liability is assumed for any errors and / or omissions in the contents of this message. Reasonable precautions have been taken to ensure that the message is virus-free. However, Air India does not accept responsibility for any loss or damage arising from the use of this message or attachments. All the information contained here is correct and current at the time of publication and is subject to change without prior notice.

12.3 Members agree to defend, indemnify, and hold Air India and its affiliates and their directors, officers, employees, consultants, and agents harmless from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs and expenses, including reasonable attorneys’ fees arising out of or in connection with the Maharaja Club.

13.1 All rights, titles, and interest in, and to the Maharaja Club, including all intellectual property rights arising out of or in connection with the Maharaja Club, are owned by or otherwise licensed to Air India.

13.2 Air may request Members to submit suggestions and other feedback, including bug reports, relating to the Maharaja Club from time to time (“Feedback”). Air India may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback it receives from Members without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights. Members agree that while providing Air India with Feedback:

(i) the Feedback does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right including the right of publicity or privacy of any person or entity;

(ii) the Feedback does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content; or

(iii) the Feedback (A) does not belong to any other person to which Members do not have any right, (B) does not threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, public order, cause incitement to the commission of any cognisable offence, prevents investigation of any offence, or is insulting another nation, (C) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (D) otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Maharaja Club.