ASK AI.g

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AI.g can easily recognise the context of any conversation and give responses to that answer or point you in the right direction for more information. For example:

• I am unable to board my next flight to Chennai. How much will be deducted from my booking?
• I am travelling from New Delhi to New York and am done with all three vaccine doses.
• What are the Covid-19 guidelines for travel?
• I want to know what concessions I will get under the Armed Forces quota.
• How do I use the online booking service?

And many more…

Booking

AI.g is here to help you search for flights to your desired destination and even guide you on all your booking-related queries. 

You can ask all your booking related queries, for example:

• Can I book flights through the Air India app?
• Can I use a booking service to check availability and fares without purchasing a ticket?
• Can I make an online booking with my credit card if someone else is travelling?
• I would like to view available seats on my flight.
• Can I change my seating?

And many more…

Baggage

Unsure about the size limits of your carry-on or check-in baggage? AI.g is here to answer your queries graphically! 

The AI agent is also available to answer all your other baggage related queries, for example:

• What is the baggage allowance on domestic and international flights?
• What are the charges if the weight of my baggage exceeds the defined limit?
• How can I prepay for excess baggage? 
• I want to know the size limit for carry-on baggage.
• My baggage was lost during my Air India flight. Can you help me?

And many more…

Case status

AI.g is here to help you check the status or update on any query you raised using our customer support portal. For example, you can the AI agent:

• I need a status update on my case.
• Case id #12345.
• What is the update on my case with id #12345?

And many more…

First flight memento

Use AI.g to download your first flight memento, and cherish the memories of flying with us for the first time with a personalised souvenir.

Here is how you can use AI.g to receive your first flight memento:

• Can I have a memento for my first flight?
• How can I get a certificate for my first flight?
• Do you offer any souvenirs for my first flight with Air India?

And many more.....

Cargo

We take pride in our cargo operations that help you transport goods worldwide. AI.g can help answer your queries on what is accepted as cargo or how you can send it. For example:

• Can I book my excess baggage as cargo on an Air India flight?
• What kind of goods does Air India accept as cargo?
• What are the rates for booking cargo on Air India flights?
• How much does it cost to fly my pet with me as cargo?
• What commodities being carried as cargo require an advance intimation to Air India? 

And many more…

Health and Medical Assistance

Travelling with special needs can be concerning without access to correct information. AI.g can explain what documents you need to carry if you are flying in your 35th week of pregnancy or what you need to do if you need wheelchair assistance to the aircraft. For example:

• What actions must I complete before/while booking a seat if the passenger has reduced mobility and requires a wheelchair?
• What if I have special medications that I must carry with me?
• If my child is travelling alone, what formalities are required?
• Can a pregnant lady travel till the actual delivery with an escort?
• Can a wheelchair be made available to take me to the aircraft?

And many more…

Maharaja Club

AI.g can address queries on redeeming points, booking tickets and even assist with retro claims. Here are some of the questions it can answer: 

• I travelled from New Delhi to New York, but my Maharaja Club account still needs to be updated with the points. Please help.
• I cancelled my ticket, but the Maharaja Points I used to book the ticket have yet to be refunded to my account. What should I do?
• How can I book a ticket from Mumbai to Bangalore using my Maharaja Points?
• How can I check the status of my newly enrolled account?
• How many Maharaja Points can I redeem for booking my next flight from Mumbai to New Delhi?

And many more…

Case creation

Get instant support for case creation for lost or damaged baggage, profile updates, login issues, retro claims, and much more with AI.g.

Here are some examples of the cases AI.g can help you with:

• Create a case for my lost baggage 
• I need help to claim my points for a previous flight. 
• My name is incorrect in my loyalty account.  
• Can you help me log into my account?

And many more.....

Flights

Whether you need help finding the perfect flight, selecting your preferred seat, or choosing a meal, our AI agent can answer various queries that make your travel easier.  
 
If your question concerns an upcoming journey with Air India, have your booking reference number (PNR) handy so AI.g can deliver answers specific to your flight. 

Here are examples of some of the questions you can ask: 

• How can I pick preferred seats on my flight?
• How many Air India flights are there on a given day between a given origin and destination location?
• What does the PNR mean for my booked flight?
• Can you search for flights to Delhi for me? 
• What are the entertainment options on my flight?

And many more…

Check-in

Whether you are checking in using your mobile, web or directly at the airport, AI.g can assist you with the right information for domestic and international travel. For example:

• How early should I reach the airport for my scheduled flight?
• What check-in options are available?
• What check-in options are available if I am travelling internationally?
• Will I get enough time to check in for my connecting flight if my layover in Bangalore is only 45 minutes?
• Can I change my seat after mobile check-in?

And many more…

Flight status

AI.g can provide an update on your flight’s status. Here are some of the questions it can answer:

• How to check my flight status online?
• How can I check my flight status on the Air India app?
• I received an email that my flight got delayed. Please confirm the exact timings.
• What is my flight status to the destination or from the origin or between the origin and destination?

And many more…

Excess baggage fee calculator

Don't let excess baggage weigh you down! Plan ahead with our excess baggage calculator. Use AI.g to calculate your free baggage allowance and excess baggage charges.

A few examples of how AI.g can assist you: 

• How much do I have to pay for 2kgs above my free allowance?
• What is my baggage allowance?
• I am travelling to Delhi. I want to know how much I need to pay for an excess of 5kg in my check-in baggage?
• How many extra bags can I carry for my trip to Dubai?

And much more.....

E-ticket and boarding pass

AI.g is here to help you download your boarding pass and even send your e-ticket to your registered email address.

AI.g can help you with a lot more, including:

• What is an electronic ticket or e-ticket?
• What are the benefits of an e-ticket?
• What is the valid photo identification required to be carried with an e-ticket?
• My first and last name on the e-ticket is different from my passport. Can I board the flight?
• I have not received my boarding pass. What should I do?

And many more…

Refund and cancellation

Whether you need to cancel your booking or calculate your refund amount, AI.g is here to help you.

Here are a few examples of how AI.g can help you:  

• The amount for the ticket was deducted from my bank, but the ticket was not issued. What should I do?
• I cancelled the ticket for my upcoming booking but have not yet received full amount. Please help me. Where is the remaining amount?
• Can you help me check the status of my refund?
• Can you help me calculate my refund amount?
• I missed my flight. Can I get a refund for it?

And many more…

Self-service re-accommodation  

If you need to rebook a flight after your flight has been cancelled or delayed, AI.g can help you find an alternate flight. For example:

• What is Self-Service Re-accommodation?
• Where can I find the re-accommodation option for my cancelled flight?
• Who is eligible for Self-Service Re-accommodation?
• How does a Self-Service Re-accommodation facility work?
• When can I expect my Self-Service Re-accommodation link?

And many more…

Travel inspiration

Say goodbye to travel planning stress with AI.g's travel inspiration feature. Discover hidden gems, indulge in local delicacies, and shop till you drop with our personalised itinerary for every day of your adventure.

Some examples for how you can use this feature:

• Can you help me with travel plans to Paris?
• Where should I travel?
• Can you help me with a 4-day itinerary to New York?
• Help me plan a trip to Dubai. 

And many more…