Lost or Damaged Baggage

Handling Delayed, Lost, and Damaged Luggage

Delayed baggage

We know delays can be distressing. But do not worry. We will do everything to ensure your trip goes as planned. If you do not receive your baggage within the specified period, contact the Air India personnel in the arrival hall to report the issue and receive assistance in filing a Property Irregularity Report. We will provide you with a copy for your records once the report is filed.

International	Domestic
If you don't receive your checked-in baggage within 24 hours of arrival in the foreign destination and you don't have access to your wardrobe, you are entitled to a one-time interim expense, listed as per the company policy. However, this compensation is applicable only if you are not a permanent resident at the arrival destination and your luggage clears customs and airport security checks. Contact the local Air India baggage services team at the airport for further details.	If you don't receive your checked-in baggage within 24 hours of arrival, you are entitled to a one-time interim expense, listed as per the company policy. However, this compensation is not applicable when you are returning to your base location, and your luggage clears customs and airport security checks (wherever applicable). Contact the local Air India baggage services team at the airport for further details.

International

Domestic

If you don't receive your checked-in baggage within 24 hours of arrival in the foreign destination and you don't have access to your wardrobe, you are entitled to a one-time interim expense, listed as per the company policy. However, this compensation is applicable only if you are not a permanent resident at the arrival destination and your luggage clears customs and airport security checks. Contact the local Air India baggage services team at the airport for further details.

If you don't receive your checked-in baggage within 24 hours of arrival, you are entitled to a one-time interim expense, listed as per the company policy. However, this compensation is not applicable when you are returning to your base location, and your luggage clears customs and airport security checks (wherever applicable). Contact the local Air India baggage services team at the airport for further details.

Check the status of your baggage on WorldTracer baggage tracking system

Australia baggage service centre

Our ground handling agent provides a baggage service call centre to help travellers with baggage-related issues at Sydney and Melbourne airports.
Passengers can contact us at the local Air India office for all lost baggage claims.
A lost luggage claim will be filed after verification.
The reference number of the claim can be used to liaise with our call centre.
Our call centre is available 24x7. Travellers can also contact them on the toll-free number 1800 452 308 or email baggageservices@dnata.com.

Lost baggage

Luggage will be categorised as lost if we are unable to trace it for 21 days from the date of filing the Property Irregularity Report. All claims shall be substantiated with an itemised list of contents, description, age, and proof of purchase or ownership of all items.

Damaged baggage

Luggage is designed to protect its content. With use, your luggage will have minor cuts, scratches, scuffs, stains, dents, soil, or other normal wear and tear that does not affect the functionality and usage of the bag. We trust you understand that we are not responsible for this type of damage or any of the following:

Damage to overpacked/oversized bags
Damage to bags with fragile or perishable items
Baggage with manufacturing defects

Avoid carrying valuables such as jewellery, encashable articles, negotiable papers, and currency in your checked baggage. We will not be liable for loss or damage to or delayed delivery of fragile or perishable articles or items of value or importance such as money, jewellery, silverware, cameras, electronics, video, computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artefacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals, and other similar valuables or commercial effects. We recommend that you get adequate insurance coverage prior to travelling.

For baggage which is damaged/pilfered, please report the same to the Air India personnel at the arrival hall.

International baggage regulations

Liability for international carriage (with certain exceptions) is subject to rules and limitations established by the Indian Carriage by Air Act, 1972, as amended vide Act No. 28 of 2009, (dated 20 March 2009) and pursuant to Notification No S.O. 1283(e) issued by the Government of India notifying The Carriage by Air Amendment Act, 2009.

Domestic baggage regulations

Liability for carriage which is not international is subject to the rules and limitations relating to liability as specified by notifications issued from time to time under Section 8 of the Indian Carriage by Air Act, 1972. It is pursuant to Notification No S.O. 142(E), dated January 17, 2014, issued by the Ministry of Civil Aviation.