Mothers-to-be and infants
Nurturing your journey, just like a mother's touch! Your selfless love inspires us to embrace you and your little one with the care you deserve.
Expectant mothers
We are committed to ensuring you have a comfortable journey with us. Your safety is our prime concern. Hence, we have a few guidelines to provide a hassle-free experience.
Travelling while pregnant
You can travel up to the 32nd week of pregnancy if there are no complications. Although, it is best to consult with your gynaecologist or obstetrician before you make any travel plans.
If there is a gap between your departure date and the date you booked your flight, you must get a medical certificate from your obstetrician.
The certificate should:
- Affirm that you can travel and that the pregnancy has no complications.
- Be issued 72 hours before departure.
Travelling beyond the 32nd week of pregnancy
- You can travel up to the 35th week of your pregnancy if you anticipate a normal delivery.
- You will be required to bring a medical certificate from your obstetrician stating that you are fit to travel and that there are no complications.
- If you are beyond your 35th week of pregnancy, we will not allow you to fly with us on account of your safety.
Exception
You will not be allowed to travel after the 32nd week in case of the following circumstances:
- You are having multiple pregnancies, i.e., twins, triplets, etc.
- Your pregnancy may be complicated, i.e., you may have suffered a miscarriage on previous occasions or had a complicated delivery in the past.
In the event of an emergency
An emergency counts as an exception and you must:
Fill out the MEDIF form.
Seek permission to travel from the Executive Director of Medical Services. Reach out to our customer service, and they will be happy to guide you.
At the airport and in the air
We understand the challenges of travelling in your condition, and we admire your strength. To make your journey smoother, we have a few provisions in place for you:
- Wheelchair assistance: Walking long distances in your condition may not be advisable. Hence, you may consider opting for our wheelchair assistance.
- Medical rooms and pharmacies: Most airports have medical rooms and pharmacies. You may head to them for assistance in discomfort or an emergency. Click here to check the facilities available at your departure and arrival airport.
- Dining options: We understand that your dietary preference might change now. Maybe you crave a particular dessert, or the baby wants to gorge on fruit. You can choose from our various dining options to select what suits you best.
- Extendable seat belt: We provide seat belt extensions inside the aircraft. Our well-trained in-flight crew will assist you with the same.
Infants
Who is an infant and minimum age of travel?
Children over seven days but under two years on the travel date are considered infants.
The minimum age of travel for your little one is seven days.
An exception to the above guidelines is possible in a medical emergency. You will need:
- A medical certificate from your paediatrician.
- Clearance from our medical department. Do reach out to our Customer Support and they will be happy to guide you.
Documents
You need to provide all the below mentioned valid ID proof documents to verify the age of your little one. Valid ID proof includes:
- Birth certificate
- Vaccination certificate
- Passport (mandatory in case of international travel)
If you cannot display these ID proofs for verification on the day of travel, an adult fare will be charged. This is subject to the availability of seats on the flight.
Guidelines for travelling with more than one infant
When travelling with more than one infant, each baby must be accompanied by an adult. Please ensure your infant is seated on your lap, as extra seats cannot be booked for babies.
Guidelines for an infant travelling with an authorised guardian
If an infant and/or a child is travelling with an adult, who is not a legal parent and/or guardian, here is a list of documents required:
- A consent letter duly signed by the legal parent(s)or guardian stating that in their absence, the infant/child will be in the care of the authorised guardian.
- The parent’s or guardian’s details, and a valid proof confirming the parentage of the infant/child.
- Photocopies of relevant ID of the parents.
- For international travel: Photocopies of the relevant pages of the passports.
- For domestic travel: Photocopies of any government issued ID.
- The original ID of the parents to complete the check-in formalities.
- International travel: Passport for signature authentication and verification. Please ensure the signature on the consent letter matches with the one on the passport.
- Domestic travel: Any government issued ID.
- Photocopy of the death certificate in case one or both parents are deceased.
- In case your child is below the age of 18 and leaving the country of residence, additional documents may be required. For further details, please contact the nearest consulate.
- A valid ID proof, i.e., passport or any government issued ID, of the authorised guardian.
At the airport and in the air
We understand that your little one is your utmost priority, so we have curated special provisions for you throughout your journey.
- Nursing rooms: Most airports are equipped with nursing and mother care rooms. Click here to check the facilities available at the departure and arrival airports.
- Bassinets: We do not allow strollers on the flight. But you can request a bassinet for your little one. Infant bassinets are free of cost but are subject to availability. You can raise a request for the same using our customer support portal.
- Check-in baggage allowance: Your little one is allowed a baggage allowance of 10 kg/22 lb as check-in baggage on all our flights.
- Carry-on baggage allowance: We understand the paraphernalia needed when travelling with a baby. Hence, we allow the following as carry-on baggage:
1. Food for the little one.
2. Feeding bottles
3. A carry-on tote/bag for food and the bottles. - Priority check-in and boarding: We want to ensure that you and your baby are seated comfortably. So, you can always request our airport staff to fast-track you through all airport formalities.
- Air travel can be a challenging experience for your little one. But our in-flight staff is available to assist you in every way to ensure you and your baby’s comfort. They have everything from hot water to earbuds for blocked ears and lavatory visit assistance.