Claims and Customer Support
If you haven’t received an email confirming your insurance, please contact the Tata AIG customer care number at: 1800-266-7780 and request a copy of your insurance certificate.
You can initiate a claim no later than 30 days after an actual or potential loss occurs.
OR
You can file your insurance claim within 30 days of an actual or potential loss. No claims can be initiated after this period.
Tata AIG will settle your claim within 72 working hours after all documents are completed and bills are submitted as per the policy’s terms and conditions.
For all claims related queries, you may contact Tata AIG customer care through:
Phone: Toll free 1800-266-7780
Post: Tata AIG General Insurance Company Ltd, 7th and 8th Floor, Romell Tech Park, Cama Industrial Estate, Western Express Highway, Goregaon(E), Mumbai, Maharashtra 400063
Website: www.tataaig.com
Email: customersupport@tataaig.com and travelclaims@tataaig.com
In addition to the above methods, Tata AIG’s self-service options including claim registration, policy renewal, policy soft copy, and more are available online. You may access them through:
- Customer portal: Visit www.tataaig.com and click on ‘self-service’
- WhatsApp: Send a ’Hi’ to 9136160375
- Android App: Download Tata AIG customer app from Google Play
In case of an emergency, you may contact Tata AIGs Assistance Service.
For assistance related to US policies:
Ph: +1-833-440-1575 (Toll free within US & Canada)
Email: tata.aig@europ-assistance.in
For assistance related to non-US policies:
Ph: +91-022 68227600 (Call back facility available)
Email: ea.tataclaims@europ-assistance.in
For domestic policies:
Toll-free customer care contact number: 1800-266-7780
Address: Tata AIG General Insurance Company Ltd 7th and 8th Floor, Romell Tech Park, Cama Industrial Estate, Western Express Highway, Goregaon(E), Mumbai, Maharashtra 400063
Website: www.tataaig.com
Email: customersupport@tataaig.com
You can write your complaints to:
Level 1: manager.customersupport@tataaig.com
Level 2: head.customerservices@tataaig.com