FAQs

Membership of the Maharaja Club is open to individuals only. Please note that organizations, small businesses, travel agents, and other commercial entities are not eligible for Maharaja Club membership.

You can join Maharaja Club regardless of your nationality or place of residence.

All you need is a valid email address and mobile number that has not been registered with any other Maharaja Club account.

After completing your first qualifying revenue flight with Air India, Air India Express, or Air India Express codeshare flights, you will receive an enrolment bonus of 1,000 Maharaja Points.

Please note that this is not applicable on Award Flights or Complimentary Ticket Voucher bookings.

No, the enrolment bonus is only applicable for newly enroled Maharaja Club members.

No, Maharaja Club membership is complimentary. You do not need to pay any enrolment or annual membership fees. 

No, each member must have a unique email address and mobile number to enrol in Maharaja Club.

No, you cannot enrol your family or company as a member of Maharaja Club. Only individuals are eligible to become Maharaja Club members. Once you are a member, you can create a Family Pool which allows you to combine Maharaja Points and share the benefits with family members. You can earn points on your business trip by adding your Maharaja Club ID to your booking.

No. Your Maharaja Club membership will not expire, even if your account remains inactive.

However:

• Maharaja Points have a default validity of 2 years.
• This validity is automatically extended every time you fly on an eligible Air India or Air India Express flight (excluding Award Flights).
• The validity extension does not apply to codeshare, interline, or Star Alliance partner flights.

You can enrol a maximum of four (4) minors in your valid Maharaja Club account.

Parents/ Legal Guardians can easily enrol a minor by creating a Maharaja Club account for their child through their own account. Alternatively, if the child already has an account, it can be linked to the parent’s account for management until they turn 18 years of age. Only one registered parent/legal guardian can manage a Maharaja Club account for a minor, while it is active.

To log into a minor’s Maharaja Club account, use minor’s registered email address along with the OTP (One-Time Password) sent to that email. This ensures secure access to the account, which is managed by the registered parent or legal guardian.

Yes, each minor must be enroled with a different email address that is distinct from the email address used by the enroling parent/legal guardian.

When a minor turns 18, they must provide consent to continue as an independent Maharaja Club member. This consent is necessary to ensure they can keep using their Maharaja Club account and enjoy the associated benefits.

Minors must provide their consent to access their Maharaja Club account upon reaching the age of 18. We will proactively notify them of this by sending an email before their 18th birthday, guiding them through the process of logging in and updating their information.

Yes, as the parent/legal guardian, you can manage the minor's account until they turn 18.

Enroled minors are eligible to enjoy the full range of benefits offered to Maharaja Club members, including earning Maharaja Points and redeeming them for Award Flights and Upgrade Vouchers.

If a minor fails to provide consent to continue as an independent Maharaja Club member upon reaching the age of 18, their account may be deactivated. As a result, any accumulated Maharaja Points or benefits may be forfeited.

An updated profile will help us understand you better and offer tailor-made solutions for you.

Please follow the steps given below to change the (email, mobile and address) associated with your Maharaja Club account:

• Sign in to your Maharaja Club account
• Go to Your Profile
• Go to Personal Details > Contact Information
• Update your contact information
• Click Save

You can access your Maharaja Club account using the Air India website and mobile app with a one-time password we send to your registered email address or mobile number.

To view your Maharaja Club ID, log into your Maharaja Club account and check the My Account page. In case you require any further assistance, please reach out to us via the Customer Support Portal.

No, each individual can maintain only one Maharaja Club account with a unique email address and mobile number. In case you have more than one account under your name, you can reach out to us via the Customer Support Portal to merge the accounts.

When you request to merge your accounts, all accumulated points and vouchers from the duplicate account will be transferred to your preferred active account. Subsequently, the duplicate account will be permanently deactivated.

To earn points for a booking, the name on your booking must match the account name on Maharaja Club. To update your name, please reach out to us with a valid government ID proof through our Customer Support Portal.

Your booking will remain valid. Your points will automatically be added to your Maharaja Club account if the name on your booking matches the name on your Maharaja Club account.

After you enrol, you will receive a digital Maharaja Club membership card. You can download a copy of your Maharaja Club membership card from the My Account page. 

Gold and Platinum Maharaja Club members may receive physical membership cards on tier upgrade, renewal and adjustments as per the terms and conditions. Please ensure that your profile is updated with the latest contact information and address to receive the physical membership cards.

Your Maharaja Club card is intended for your use only. Your flight bookings and partner purchases must be completed under your name to earn points. Once you earn, you may use your Maharaja Points to book Award Flights and Cabin Upgrades for friends and family.

Members are responsible for maintaining the confidentiality of their Maharaja Club account information. It is important to keep your login information private and avoid sharing it with others to prevent unauthorized access.

• If you need to update your name or date of birth, please get in touch with us through our Customer Support Portal. Please ensure you provide accurate information to avoid any issues with your account.

To update your name or date of birth, you will need to provide supporting legal documentation. This may include a self-attested government ID that verifies your name change and date of birth, such as an Adhaar Card, Passport or other relevant document as specified at the time of your request. Please send your request from your registered email ID.

You can view and update your Maharaja Club account details including e-mail ID and mobile number here. However, details such as your first name, last name, and date of birth cannot be changed online. To update these details, please reach out to us through the Customer Support Portal.

If someone has accessed your account without your permission, please reach out to us through our Customer Support Portal within 1 business day of the occurrence to report the issue. We'll take immediate action to protect your account.

Outdated account information, such as your name, date of birth, or contact details, can cause issues with your ability to earn or redeem Maharaja Points, as well as your eligibility for certain benefits. Please ensure that your information is always correct.

The processing time for changes to your account information can vary, but typically, it takes up to 7 business days. You will receive confirmation once your changes have been successfully processed.

The Maharaja Club account and membership ID are strictly personal and non-transferable. Please note that points are generally non-transferable except in the case of merging duplicate accounts or transferring to legal heir upon the member’s demise.

Depending on the Tier, Maharaja Club members get multiple benefits during ticket booking and access to priority services at the airport. To get a detailed comparison of the benefits of various tiers, click here.

Your Tier Status is determined by the number of Tier Points earned or eligible flights completed on Air India, Air India Express, and Star Alliance Partner Airlines over the last 365 days.

You will automatically be upgraded to a higher tier once you meet the qualifying Tier Points or flight criteria.

• Silver
  Earn 15,000 Tier Points, including a minimum of 4,500 Tier Points on Air India or Air India Express flights
  OR
  Complete 20 flights, including a minimum of 4 flights on Air India or Air India Express
• Gold
  Earn 30,000 Tier Points, including a minimum of 9,000 Tier Points on Air India or Air India Express flights
  OR
  Complete 45 flights, including a minimum of 8 flights on Air India or Air India Express
• Platinum
  Earn 45,000 Tier Points, including a minimum of 13,500 Tier Points on Air India or Air India Express flights
  OR
  Complete 60 flights, including a minimum of 12 flights on Air India or Air India Express

To understand how to earn points, click here.

Once upgraded to a new Tier, you can enjoy the benefits of that Tier for one year. To extend them, you must either earn enough Tier Points or take a minimum number of eligible flights each year.

• Silver
  Earn 15,000 Tier Points, including a minimum of 4,500 Tier Points on Air India or Air India Express flights
  OR
  Complete 20 flights, including a minimum of 4 flights on Air India or Air India Express
  
  
•  Gold
  Earn 30,000 Tier Points, including a minimum of 9,000 Tier Points on Air India or Air India Express flights
  OR
  Complete 45 flights, including a minimum of 8 flights on Air India or Air India Express
  
  
• Platinum
  Earn 45,000 Tier Points, including a minimum of 13,500 Tier Points on Air India or Air India Express flights
  OR
  Complete 60 flights, including a minimum of 12 flights on Air India or Air India Express

Failure to meet the required criteria will result in a downgrade of your Tier Status.

No, members are upgraded through the Tiers exclusively by earning the required Tier Points. However, you can purchase Maharaja Points with our ‘Buy Points’ feature.

You will be informed about your Tier upgrade via email sent to your registered email address. You can also check your Tier status on the My Account page when you log in to your account.

No, the Maharaja Club ID assigned to you during enrolment stays the same as you progress through the Tiers

Yes. The number of Maharaja Points earned increases as you progress through the tiers.

• Red Tier: 6 Maharaja Points per INR100 spent
• Silver Tier: 8 Maharaja Points per INR100 spent
• Gold Tier: 9 Maharaja Points per INR100 spent
• Platinum Tier: 10 Maharaja Points per INR100 spent

This applies to eligible spends on Air India and Air India Express flights.

The number of Tier Points earned does not vary by tier. Members across all tiers earn 6 Tier Points per INR100 spent on eligible Air India and Air India Express flights.

The complimentary Fly Prior benefit is available to Maharaja Club Gold and Platinum members travelling on Air India flights only. Please note that this benefit is currently not available to Star Alliance Gold members and is not applicable on Award Flights.

There are no charges involved for Maharaja Club Gold and Platinum members to use the Fly Prior benefit.

No, this is not possible. The Fly Prior benefit allows Maharaja Club members to take an earlier flight. Members will not be able to postpone their flight.

No, one cannot change their destination as part of Fly Prior and this benefit is only applicable for domestic flights.      

Members need to reach the airport check-in counter at least 2 hours before the departure of the original flight and request for Fly Prior. Please note that your new seat will be confirmed only 1 hour before the desired flight departure and is subject to availability.

Members can use this facility only for direct domestic flights within India, on the same sector as the original flight. The duration of the original flight and the new flight must not exceed 4 hours.

• Red: No additional baggage allowance
• Silver: Carry an extra 5kg/11 lb on flights operated by Air India
• Gold and Platinum: Carry one extra piece up to 23 kg/50 lb or an extra 20 kg/44 lb, on flights operated by Air India or any Star Alliance Partner Airlines.

Please note that extra baggage allowance is not applicable on codeshare and interline flights. The extra baggage allowance is subject to change as per government directives and flight load.    

No, Maharaja Club Tier Benefits are not offered on Air India Express Award Flights.

No. Conversion between NeuCoins and Maharaja Points is not permitted.

Members are required to contact the Air India Express Customer Support Team to purchase add-on services.

You can complete your web check-in on the Air India Express website. Web check-in is available from 14 days up to 1 hour prior to your scheduled departure time.

Currently, lounge facilities are not available for passengers traveling on Air India Express operated flights or codeshare flights.

As a member of Maharaja Club, you earn two types of points: Tier Points and Maharaja Points.

Tier Points are earned when you fly with Air India, Air India Express, and our 25 Star Alliance Partner Airlines. Your Tier status is determined by the number of Tier Points earned or eligible flights taken.

Maharaja Points are earned when you fly with Air India, Air India Express, and Star Alliance Partner Airlines, as well as through eligible purchases made with Maharaja Club partners.

Maharaja Points can be redeemed for Award Flights on Air India, Air India Express, and Star Alliance Partner Airlines, or for Cabin Upgrades on Air India.

Eligible flight bookings earn both Maharaja Points and Tier Points.

For example, if you are a Silver Tier member:

·      Every INR100 spent on Air India, Air India Express, and Air India Express codeshare flights earns you 8 Maharaja Points and 6 Tier Points.

·      When you book directly through the Air India or Air India Express website or app, you earn an additional 2 Maharaja Points for every INR100 spent.

·      This direct booking bonus does not apply to Air India Express codeshare flights booked through the Air India website.

For purchases made with Maharaja Club partners, you earn Maharaja Points based on the respective partnership agreement. Tier Points are not awarded on partner transactions.

You can earn Maharaja Points on most flights, though eligibility varies by airline:

• Air India and Star Alliance Partner Airlines: Points can be earned on bookings made using Cash or Cash + Points.
• Air India Express: Points can only be earned on bookings made using Cash.

Please ensure that your Maharaja Club ID is added to your booking.

You can also estimate the points you may earn on your next journey using the Points Calculator.

For flights operated by Star Alliance Partner Airlines, points are not awarded based on the ticket fare. Instead, they are calculated using:

• The booking class (e.g., Economy, Business, First)
• The sector distance (actual miles flown per flight segment)
• The terms of our agreement with each partner airline, which may vary points accumulation can differ depending on the airline and class of travel, so it's recommended to refer to the mileage accrual chart specific to your frequent flyer program before booking.

You can earn Maharaja Points and Tier Points on eligible Star Alliance Partner Airline flights and Air India Express codeshare flights, subject to the applicable airline agreement and fare eligibility criteria.

• Star Alliance accrual is mileage-based.
• Air India Express accrual is revenue-based.

Codeshare and interline flights operated by non-Star Alliance partners are not eligible for accrual.

No. Bonus Maharaja Points are only earned on Air India and Air India Express flights booked through the official Air India or Air India Express website or app.  Star Alliance Partner Airlines and codeshare flights are not eligible for website/app booking bonus points.

Since the change is initiated by the member and involves a new fare, the system treats it as a fresh transaction for accrual purposes. So, Maharaja Points will be credited as per the new ticket. 

Tier Points

On Air India flights, you earn 6 Tier Points for every INR100 spent on the combined base fare and fuel surcharge (YQ), excluding taxes and additional fees.

On Air India Express flights, Tier Points are calculated on the base fare only. Fuel surcharge (YQ), taxes, and additional fees are excluded.

On flights with Star Alliance Partner Airlines, you earn 1 Tier Point for every 2 Maharaja Points accrued.

Maharaja Points

On Air India flights, members earn Maharaja Points based on the combined base fare and fuel surcharge (YQ), excluding taxes and fees:

• Red Tier: 6 Maharaja Points per INR100 spent
• Silver Tier: 8 Maharaja Points per INR100 spent
• Gold Tier: 9 Maharaja Points per INR100 spent
• Platinum Tier: 10 Maharaja Points per INR100 spent

On Air India Express flights, Maharaja Points are earned on the base fare only. Fuel surcharge (YQ), taxes, and other fees are excluded.

You can also earn an additional 2 Maharaja Points for every INR100 spent when booking directly through the official Air India or Air India Express website or app.

Please note that this direct booking bonus is not applicable on Air India Express codeshare flights.

On Star Alliance Partner Airline flights, Maharaja Points are awarded based on the respective airline partner’s Terms and Conditions.

On purchases made with Maharaja Club partners, Maharaja Points are awarded based on the applicable partner Terms and Conditions.

Sign in to your Maharaja Club account and visit the Account Summary page to view your Maharaja Points balance. 

Once your flight journey is complete, Maharaja Points are credited within 48 hours to your account, provided the Maharaja Club ID submitted during booking is valid. 

Every time you fly on an eligible Air India or Air India Express flight (excluding Award Flights and complimentary ticket voucher), the validity of all your Maharaja Points is extended by 24 months from the date of travel. This means your Maharaja Points will remain valid as long as you continue flying with us.

You will not receive Maharaja Points for a flight with a Star Alliance Partner Airline if you are not already a Maharaja Club member at the time of booking. 

If you are already a Maharaja Club member, you can earn points for flights with Star Alliance Partner Airlines taken in the past 12 months with our Claim Missing Points feature.

Yes, you can. You can earn points for Air India flights taken in the past 12 months with our Claim Missing Points feature.

You can earn Maharaja Points by submitting your Maharaja Club ID during booking or web check-in. Terms and Conditions apply.

Members can buy Maharaja Points using our Buy Points feature.

No, you can only earn Maharaja Points for bookings made in your name.

Yes, it is possible. Add your Maharaja Club ID during web check-in or at the airport check-in counter. You may also submit a request to Claim Missing Points at least 7 days after the completion of your trip.

For Non-airline Partners, the validity of points is 24 months. However, you can extend the expiry date for all your Maharaja Points by 24 months from the date of travel every time you take an Air India flight (not valid for Award Flights).

Members cannot revive Maharaja Points once they expire.

You can earn Maharaja Points only if your booking is operated by a Star Alliance Partner Airline and the booking class you are travelling in is eligible for point accrual.

Maharaja Points are awarded based on the operating carrier’s earning rates for your booking class. These rates can vary by airline and fare type, and some flights may not be eligible for accrual.

To confirm whether your specific flight is eligible to earn Maharaja Points, please contact the operating airline.

To ensure your Maharaja Points are credited successfully, simply add your Maharaja Club ID while booking your Air India Express flight.

You may also add it later through the Manage My Booking section on the appropriate platform based on your booking type

• For Air India Express codeshare bookings, please visit the Manage My Booking section on the Air India website or app
• For Air India Express-operated bookings, please visit the Manage my Booking section on the Air India Express website or app.

Please note that once a Maharaja Club ID or TATA Neu membership is added on the Air India Express platform, it cannot be changed.

No. Members can choose to earn either Maharaja Points or Tata NeuCoins for a booking on the Air India Express website or app, but not both.

No. Once a Maharaja Club ID or Tata Neu ID has been linked to a booking, it cannot be changed or replaced with another ID.

No. Air India Express is not a member of the Star Alliance network. As a result, you cannot earn points or miles for Star Alliance partner programmes on Air India Express flights. You can only earn Maharaja Points.

Yes, you can use our feature to submit your flight details and receive points for past flights. This feature is available for all Air India, even flights that pre-date your enrolment in the Maharaja Club.   

For flights with Star Alliance Partner Airlines, you can claim missing points after your travel for up to 12 months, 7 months, and 6 months depending on the airline, but only if you have a Maharaja Club account on the date of travel.

No, you will not be able to earn points on other airline partners which are not part of Star Alliance.

No, points purchases cannot be cancelled once the transaction is complete and purchased Maharaja Points are issued into your account.

Anyone can purchase Maharaja Points by logging into their Maharaja Club account, but points can only be credited to the account of the Maharaja Club ID that’s logged in. You can create a Family Pool if you’re looking to sharing points with your family members.

The retro claim option is not available on Non-airline Partners. Please refer to T&Cs updated on all individual partner pages.

To use Claim Missing Points, the name on your ticket must match the name on your Member Profile. If there is any discrepancy, please raise a request through our Customer Support Portal.

Yes, log-in into your Maharaja Club account and use the Buy Points feature. You can Buy Points in batches of 100, without any maximum purchase amount.

Any newly enroled members can buy points only after completing at least one revenue flight with Air India.

Yes, Maharaja Club members can purchase Maharaja Points to make up for a shortfall in points. In the shortfall scenario, you can use the Buy Points feature to purchase points in batches of 100.

Each Maharaja Point costs INR 1.50, and points can be purchased in batches of 100. Points purchased using the Buy Points feature will be added to your account immediately. 

When you Buy Points, the payment options available to you are UPI, credit/debit cards, and internet banking.

Redeem your Maharaja Points on ticket booking and Cabin Upgrades on Air India and Star Alliance Airline Partners

Just like the Maharaja Points you have earned, purchased Maharaja Points are valid for 24 months from the date of purchase. However, since your Maharaja Points never expire, you can extend the expiry date for all your points by 24 months from the date of travel every time you take an Air India flight (not valid for Award Flights).

The amount which was used for purchase of points will automatically be refunded to your original mode of payment within 8-10 days. If not, please get in touch with us through our Customer Support Portal.

Maharaja Points may not be credited to your account if there is a discrepancy in your booking details. You may be unable to claim points if:

• An incorrect Maharaja Club ID was entered
• The name on the ticket does not exactly match the name registered on your Maharaja Club account
• The Maharaja Club ID was not added during the booking process

To ensure successful credit in the future, please verify that your membership details match your travel documents exactly before completing your reservation.

Currently, the option to submit retro claims for past Air India Express flights is unavailable.

You can book tickets using Maharaja Points the same way you book any ticket on the Air India website or app. Simply sign in to your Maharaja Club account and select the option to pay using Points or Cash + Points, as applicable. To complete the booking, you will need to verify your registered mobile number using a one-time password (OTP).

No. Multi-city bookings using Maharaja Points are currently not available.

Yes. Tickets booked using Cash, Cash + Points, or Maharaja Points on Air India-operated flights can be upgraded using Maharaja Points. Please note that upgrades on Air India Express codeshare flights cannot be done using Maharaja Points.

To request a Cabin Upgrade, follow the simple steps:

• Go to the Upgrade Your Class section
• Enter your ticket details under the Flights tab
• If upgrade seats are available, proceed to enter passenger details
• You will then see the number of Maharaja Points required for the cabin upgrade
• Confirm the transaction using the OTP sent to your registered mobile number to complete the redemption and upgrade your cabin class

Yes. You can redeem Maharaja Points from your Maharaja Club account to book reward tickets for other individuals, provided you have completed at least two Air India or Air India Express flights across different booking reference numbers (PNRs), and the flights have been credited to your Maharaja Club account.

You can use the Points Calculator to discover the number of Maharaja Points required to redeem an Award Flight or Cabin Upgrade by following these steps:

• Go to the Points Calculator
• Enter details such as airline, cabin class, tier, origin, and destination
• Select the Redeem or Upgrade tab
• Based on your inputs, the required Maharaja Points for Award Flight or Cabin Upgrade will be displayed

Maharaja Points can be redeemed as soon as they are credited to your account. You can view your Maharaja Points and Tier Points balance under Account Summary.

No. Maharaja Points cannot be transferred from one account to another.

However, the Family Pool feature allows eligible family members to link accounts and share points to redeem rewards faster.

Yes, Maharaja Points can be redeemed for:

• Air India operated flights
• Air India Express codeshare flights
• Star Alliance partners

Please note: Award Flight booking is currently not available on Star Alliance codeshare flights.

Yes. Applicable taxes and fees must be paid separately on Award Flight bookings.

Award Flights booked for children require the same number of Maharaja Points as tickets for adults.

Currently, we are only accepting credit cards to make a redemption booking. Below are the different types of credit cards that can be used to make payment: American Express, Visa, Master, Diners and Discover.

The baggage allowance will be provided as per the upgraded cabin if the upgrade is done via Call centre/website. However, if the upgrade is done at the airport, the baggage allowance will be as per the original cabin class.

Yes. Effective 22 May 2026, Maharaja Club members can redeem Maharaja Points to book Air India Express codeshare flights. Award Flights can be booked by logging in to your Maharaja Club account on the Air India website or mobile app, or by contacting Air India Customer Support Team.

No. Infants (under 2 years of age) cannot be added during the Award Flight booking process.  However, you may add an infant after completing the booking by contacting Air India Customer Support Team.

No. NeuCoins and Maharaja Points cannot be combined for Award Flights.

Currently, only credit cards are accepted for Award Flight bookings. Accepted card types include:

• American Express
• Visa
• Mastercard
• Diners Club
• Discover

• For Maharaja Club account-related queries: Air India / Maharaja Club Customer Support team
• For ticketing or operational issues related to Air India Express flights: Air India Express Customer Support team

No. Currently, Maharaja Points cannot be redeemed for bookings that include both Air India and Air India Express connecting flights.

When you utilise an Upgrade Voucher, members get priority check-in and priority boarding.

Yes, you can use your Upgrade Voucher for friends or family members if all travelers are travelling on the same booking reference number (PNR) along with the account holder. Each traveler must have an individual, valid voucher. You can request the upgrade in either of the following ways:

1. Through Customer Support:
   You may request an upgrade in advance by contacting our Customer Support Portal. The upgrade will be processed if redemption inventory is available.
2. At the Airport:
   You may also request an upgrade at the airport check-in counter, based on your booked cabin class and subject to seat availability. This option is only available when all travelers are on the same booking reference number (PNR) along with the account holder. Present the active voucher from your member account on the Air India app or website to the airport executive. Once seat availability is confirmed, each voucher must be validated using the OTP sent to the respective registered mobile number and email. The check-in executive will then issue the upgraded boarding passes.

The validity of Cabin Upgrade Vouchers is limited and not extendable. The Upgrade Voucher is valid for 6 months from the date of issuance for Silver, 9 months from the date of issuance for Gold, and 12 months from the date of issuance for Platinum tier members.

Upgrade Vouchers can only be used at the airport or through our call centre, subject to seat availability. Voucher used otherwise cannot be reverted to active status.

No, Maharaja Points are credited based on the booked cabin class.

Vouchers can only be used at the airport once check-in starts after confirming seat availability with the airport staff. If a flight is cancelled/rescheduled after check-in, you may request a reactivation of your voucher by reaching out to our Customer Support Portal with details of your flight and Upgrade Voucher.

The baggage allowance remains as specified in the original ticket and is not affected by the upgrade.

Lounge access is not included with an upgrade made using a voucher, unless it is provided in the original ticket.

No. Upgrade Vouchers are valid only on Air India-operated flights and cannot be used on Air India Express-operated flights.

The welcome kits are being sent only to Maharaja Club Gold and Platinum members on tier upgrade, renewal and adjustments as per the terms and conditions. Kindly ensure that your profile is updated with the latest contact information and address to receive the physical membership cards. The complimentary tier upgrade members are not eligible to receive the membership kits.

Currently, the welcome kits are being sent to members residing in India only.

Minors will not be eligible to receive the welcome kits as per Air India and Maharaja Club terms and conditions.

Please check your eligibility to receive the welcome kit and keep your profile updated with the latest contact information and address.

In case of any queries/ concerns regarding the status or damage of the kit, please contact us via the Customer Portal or our dedicated assistance helpline, Priority Connect (+91)1169328888 using your registered mobile number linked to your Maharaja Club ID.

The Voucher entitles the credit cardholder to a waiver of the base fare of a one-way domestic Air India flight.

Yes, the Cardholder must pay applicable taxes, surcharges, and other levies at the time of booking.

When making a Ticket Voucher booking online, the voucher may get temporarily blocked for a short period of 15 minutes as a safety measure to prevent multiple simultaneous usage or errors during the transaction. If your voucher is blocked:

• Wait 15 minutes if the transaction fails. The voucher will automatically unblock after the cooldown period.
• After the waiting period, try to use the voucher again for booking.

Currently, we are only accepting credit cards to make a Voucher booking. Below are the different types of credit cards that can be used to make payment: American Express, Visa, Master, Diners and Discover.

Vouchers are non-transferable, but members can use them for friends and family.

No, the Complimentary Ticket Vouchers cannot be exchanged, sold, bartered, or refunded for cash.

The Voucher is valid for travel within fixed validity from the date it is issued. Please check the voucher expiry date to book a flight.

Yes, you will receive an email communication from your bank on your registered e-mail ID when you become eligible for the Complimentary Ticket Voucher based on your spending and milestone eligibility.

No, the Voucher can only be used once for a one-way journey.

No, you will not be able to make any changes to your booking made using a Complimentary Ticket Voucher.

The Voucher will be considered utilized, and only statutory taxes will be refunded upon request within 7 working days of the cancellation or no-show. Please reach out to us via the Customer Support Portal for any cancellation queries.

Yes, the Voucher is subject to seat availability in select fare classes. Flight schedules are subject to change.

Vistara Co-brand Credit Cardholders owning SBI, IndusInd, IDFC, and Axis Bank Credit Cards can receive one-way base fare waived Complimentary Ticket Vouchers, subject to specific terms and conditions of their Credit Card.

Yes. Complimentary Ticket Vouchers can be redeemed on Air India Express flights. The same Terms and Conditions as applicable to Air India flights will apply.

Yes, your base fare can be paid using a combination of Cash + Points. Please note that fuel surcharge, ancillaries, taxes, convenience or platform fees can only be paid by cash.

Yes, booking a flight using a combination of Cash + Points can be made for friends and family irrespective of them being a member of Maharaja Club. However, the following exceptions apply:

• Corporate fares
• Group fares
• Any fare that includes a flight segment that is not operated by Air India. (e.g.: codeshare, interline)
• Charges incurred when making changes to a ticket, including a date change
• Infant ticket

No, you cannot use a combination of Cash + Points on codeshare flights.

You cannot use a combination of Cash and Points to upgrade your cabin class.

If you have a shortfall in points, you can use the Buy Points feature and then use those points to upgrade your cabin class.

Currently, the payment for a cash component of Cash + Points booking can be made only using a credit card. Below are the different types of credit cards that can be used to make payment: American Express, Visa, Master, Diners and Discover.

The conversion rate may vary based on origin, destination, flight schedule, flight number, date, season, fare, cabin, tier, sales channel, or any combination thereof.

You can pay the entire base fare in points subject to your points balance.

You need to meet the following criteria to book tickets using a combination of cash and points: 

• You must be logged in to your Maharaja Club account
• Your booking must be done on the Air India website or mobile app
• The flight must be operated by Air India

Yes, you will earn Tier Points and Maharaja Points based on the cash component of the sum of your base fare and fuel surcharge (YQ).

Yes, for every Cash + Points ticket which is booked through direct channels. Members will earn the Bonus Points eligible for web/app bookings.

To modify bookings made using Cash + Points, please reach out to our customer support team.

If the airline changes your booking, you will still earn points as per the cash component of the original base fare without any changes.

For your cancelled ticket, the cancellation and related fees will first be deducted from the cash component. The shortfall (if any) will be deducted from the points component as per the conversion rate at the time of booking.

However, in case of a refund, keep the following in mind:  

• Refund on the remaining cash component will be made to the original source of payment. 
• Refund on points (with the original expiry date) will be made to your Maharaja Club ID. 
• Points that have expired by the time of the refund will not be refunded.

GST and any other taxes are calculated on your entire fare irrespective of the cash to points proportion.

You earn points only on the cash component of your fare (base + fuel surcharge (YQ)). Points will be allocated to passengers based on their respective fare.

To request a refund, contact our customer support. 
Reward tickets can be cancelled by the customer support, and Air India booking offices.

The original validity of your Maharaja Points will be applied to recredited points.

Yes, you can make date changes to tickets purchased with points either through the customer service portal or by visiting the nearest Air India office.

The additional penalty charge is applicable as per the redemption penalty chart. Please note that for cancellations, the penalty will be deducted from points. For date changes, the penalty will have to be paid by cash.

Yes. Maharaja Club members receive waivers on itinerary change fees for both tickets paid in cash and award Flights (booked with Maharaja Points). The rescheduling fee will vary based on your tier status. Please refer to the Tier Benefits for details.

Yes. Maharaja Club members enjoy waivers on cancellation fees for domestic flights (cash and award tickets) and international flights (award tickets only). The cancellation fee varies by tier status. Please refer to the Tier Benefits for details.

You can change the destination of travel on a ticket purchased with points after paying the applicable fare difference and penalties, only if:
a) For domestic tickets, the new destination is a domestic airport.

b) For international tickets, the new destination is also an international airport.

Yes, you can change the destination and date of travel on a ticket purchased with points after paying the applicable fare difference and penalties, only if:  
a) For domestic tickets, the new destination is a domestic airport. 

b) For international tickets, the new destination is also an international airport. 

The additional penalty charge is applicable as per the redemption penalty chart. Please note that you will have to pay these penalties in cash. 

Yes, you will be issued a refund once the applicable penalty, as per the redemption penalty chart, has been paid. Please note that you will have to pay these penalties in points.

The ticket is valid for 1 year from the date of initial issue.

Yes, GST is levied on the cancellation fee based on your cabin class. The applicable rates are: Cabin Class, GST Rate on Cancellation Fee

• Economy: 5%
• Premium Economy: 18%
• Business Class: 18%
• First Class: 18%

Currently as per our policy, partial cancellation is not permitted and is non-refundable. However, a date change is permitted with a change fee (based on seat availability).

Yes. In case of voluntary cancellation of a revenue ticket that was upgraded using Maharaja Points, the points will be refunded in full. Applicable cancellation penalties on the underlying revenue ticket will still apply as per fare rules, and these charges will be collected in cash.

Yes, Air India is a member of Star Alliance. This partnership allows our passengers to benefit from a wider range of routes and services.

You can earn Maharaja Points when you fly with any of our 25 Star Alliance Partner Airlines. To earn points, simply enter your Maharaja Club ID during the booking process and earned points will be credited to your Maharaja Club ID within 7 days of completing your trip.

Maharaja Club members travelling on Star Alliance airlines will earn Maharaja Points depending on the partnership agreement with the specific Star Alliance airline. Members will also earn one Tier Point for every 2 Maharaja Points earned on Star Alliance airlines.

To ensure you earn Maharaja Points on flights with Star Alliance airlines, it is advisable to follow these steps:

• Confirm airline participation: Ensure the airline you choose is partnering with the Maharaja Club by reaching out to the customer support of the partner airline. Airlines in the Star Alliance are part of Maharaja Club, but it is advisable to verify before booking a ticket.
• Verify flight eligibility: Check the Air India website or contact the airline’s customer service team to see if the specific flight and fare class you wish to book are eligible to earn Maharaja Points. Please note that different fare classes may have varying earning rates.
• Keep documentation: Retain your boarding pass and any other relevant documentation from the flight. This can be useful if there are any issues with points being credited.
• Allow processing time: Points might not be credited to your Maharaja Club ID immediately after your flight. If points do not get credited in your account within 7 days of completing your trip, you may need to contact the partner airline.

Remember, policies and specifics vary based on the airline and the terms of our partnership, so reviewing the terms and conditions of both the Maharaja Club and the Star Alliance airline is recommended.

You can check the status of your request by logging in to your account. Please contact our Customer Support Portal with all the details and itinerary/boarding attached. Points crediting might take up to 14-15 days.

You can spend Maharaja Points on flights and other travel-related benefits when you fly with a Star Alliance airline.

To ensure you can spend Maharaja Points on flights with Star Alliance airlines, it is advisable to follow these steps: 

• Confirm airline participation: Ensure the airline you choose is partnering with the Maharaja Club on spending benefits by reaching out to the customer support of the partner airline. Airlines in the Star Alliance are part of Maharaja Club, but it is advisable to verify before booking a ticket.   
• Verify flight eligibility: Contact the airline’s customer service team to see if the specific flight and fare class you wish to book are eligible for purchase with Maharaja Points. Please note that different fare classes may have varying spending rates.

Remember, policies and specifics vary based on the airline and the terms of our partnership, so reviewing the terms and conditions of both the Maharaja Club and the Star Alliance airline is recommended. 

Maharaja Club Gold and Platinum members enjoy the same privileges as Star Alliance Gold members.

Please note that benefits like Fly Prior and Cabin Upgrade vouchers are additional benefits available only to Air India Gold and Platinum members.

Yes, Star Alliance offers the flexibility to book itineraries that involve multiple member airlines, providing a seamless travel experience. However, the level of flexibility and the ability to earn Maharaja Points may vary from airline to airline, so it’s advisable to check the terms and conditions and policies for each of your chosen airlines.

Yes, your tickets can be reissued for another date. However, applicable fees may apply. Please reach out to us via the Customer Support Portal for further clarifications.

Yes, Gold and Platinum Maharaja Club members get the following benefits on international Star Alliance flights booked via Air India: 
Gold- 1 free change per booking up to 72 hours to departure 
Platinum - 2 free changes per booking up to 24 hours to departure 
However, please note that there are no waivers on cancellation.

Members can only earn points for the frequent flyer programme information entered by them.

Points earned with one Star Alliance airline can be used to book flights with another Star Alliance airline, including Air India. Please note that this is subject to eligible booking class, fares and seat availability.

The process and policies may also vary across different airlines, so it is advisable to confirm directly with the airline you’d like to book by checking their terms and conditions.

Yes, Star Alliance Gold status get the same privileges as Gold tier members except for the Fly Prior benefit and cabin upgrade vouchers. Benefits for Star Alliance Gold members include priority check-in, extra baggage allowance, and access to airport lounges when flying with Air India. 
To compare the benefits of various tiers, click here.

Yes, you can potentially earn points on other Frequent Flyer programmes by flying on Air India, depending on existing partnerships and alliances.  

Air India is a member of Star Alliance. If the airline where you’re a member of the Frequent Flyer programme is also part of the Star Alliance, you may be able to earn points in their programme for flights taken with Air India.

To do this: 

• Provide your membership number: When booking with Air India, provide your membership number for the specific Frequent Flyer programme you want to earn points with.  
• Confirm partnership: Check if the airline you want to earn points with has a partnership or alliance with Air India. You can also confirm this by contacting our Customer Support Portal.
• Review terms: Be aware of the terms and conditions of both the Frequent Flyer programme you want to earn points with as well as Air India’s Maharaja Club. Please note that different fare classes and routes may have varying earning rates.

Make sure to check the latest information and rules, as partnerships between airlines can change. You can contact customer support of your airline to get specific details on earning points when you take Air India flights.

Yes, you can use points from the Frequent Flyer programme of a Star Alliance airline to upgrade your seat on an Air India flight. However, this is subject to availability and specific upgrade policies. Please check the rules of the loyalty programme of the respective Star Alliance airline. 

You can spend points earned with a Star Alliance airline to purchase Air India flights. However, please make sure to check with the customer support of the concerned airline regarding redemptions on Air India.

Some restrictions may apply, and blackout dates may exist, depending on the terms of the Frequent Flyer programme or the operating airline. It is advisable to check the specific terms and conditions.

Please check the rules of the Frequent Flyer programme of the respective Star Alliance airline for any limitations.

The basic fare of your flight ticket can be paid using points from the loyalty programme of the Star Alliance airline. Please note that taxes, convenience or platform fees, fuel charges, surcharges, and charges for ancillary services will be added to this fare. You will see the exact breakdown of costs during the booking process, and this will be dependent on the rules and regulations of the partner airline.

Please raise a request on our customer support portal to cancel an Award Flight.

You can check your status and benefits through your Frequent Flyer account with the respective Star Alliance airline.

Please note that Platinum and Gold members of Maharaja Club enjoy the same benefits as Star Alliance Gold members, while Silver members enjoy the same benefits as the Star Alliance Silver members.

Family Pool allows you to consolidate your family’s Maharaja Points into a single account for easier redemption. This enables members with insufficient points or infrequent flying activities to utilise Maharaja Points.
Each member will have a different membership ID, but the Family Head can use the Points from the connected account when redeeming the points.

Any Maharaja Club member above 18 years can create a Family Pool, automatically becoming the Head of the Family Pool. This member can proceed with the creation of the pool if the condition below is met by them-

• Flown at least two (2) Air India flights in different Booking reference numbers (PNRs) credited to their account.

Once a Family Pool is created, the Maharaja Points earned in each member’s account from the date of joining and on all future bookings will be transfer to the Family head’s account who is the only authorized member to spend Maharaja Points from the shared pool.

As a Family Head, you can invite your spouse, children, parents, siblings, spouse’s parents, siblings in law, grandparents and grandchildren to join the Family Pool.

All accounts in the Family Pool should also meet the below criteria –

• Flown at least two (2) Air India flights in different Booking reference numbers (PNRs) credited to their account.

Yes, minor who is linked to a guardian's account can be added to a family pool of another member. Family head will have to send an invite to the registered email address of the minor.

The minimum age for joining a Family Pool is 2 years. However, the Family Head must be aged 18 and above to create a pool.

A minimum of two members are required - you and one other member of your family, to form a Family Pool.

A maximum of nine members, including the Family Head, can form a Family Pool.

The Family Head has to login into the account and select the Create Pool option under Family Pool. Once the payment is successful and one pool member has accepted the invitation, the Family pool will be created.

Yes, family head will have to a pay a fee of ₹500 (inclusive of 18% GST) to create a family pool.

Please get in touch with us through our Customer Support Portal.

After successful payment, the family head will get the option to add members by entering their Maharaja Club ID or email address, along with selecting the relationship to the Family head. An invitation email will then be sent to the members to join the family pool.

The invitation link will be valid for 14 days from the date of initiation, during which the members must accept the invite to be a part of the family pool.

No, once the payment for family pool creation has been made, the refund cannot be processed if the no one joins the pool.

If no one joins, you can resend the invitation link. However, if the pool remains inactivated for 60 days after creation, it will automatically dissolve.

No, this is applicable only on new Family pool creation.

Once the family pool is created, 100% of the members' future Maharaja Points (Flights and Partner Transaction) will be transferred to the Family Head's Maharaja Club ID on the day the member joins. The individual members will not earn Maharaja Points.

Please note: Only Maharaja Points will be transferred to the Family head. Tier points and Tier segment will remain in the member’s account.

If your Family Pool was created before March 11, 2026, the split ratio will be revised to 100%.

The Family Head may only redeem Maharaja Points for their family members added to the pool, only if the below conditions are met by the Head-

• Flown at least two (2) Air India flights in different Booking reference numbers (PNRs)credited to their account.

Please note: The Family Head cannot book travel for anyone outside this pool. Air India reserves the right to suspend any such travel without refund if discovered.

No, a member cannot redeem points directly from the Family Pool. The member must request the Family Head to redeem Maharaja Points.

No, members who belong to the same Family Pool cannot transfer points to each other.

No, Family Head will not have the access to the pool member’s account. The individual member’s will have access to their own account.

No. The Family Head and members can be of any nationality or residents of any country, provided they are eligible to join the Family Pool.  

No, a family member who is not a member of Maharaja Club cannot be invited to join a Family Pool.

No, an individual cannot be part of more than one Family Pool at the same time.

Note: If a member attempts to start or join more than one Family Pool, it may lead to suspension of the member's Maharaja Club ID and loss of all or part of their Maharaja Points.

No, the Family Head of one Family Pool cannot be a member of any other pool. 

Such activity may lead to the suspension of the Family Head’s Maharaja Club ID and loss of all or part of their Maharaja Points as per the terms and conditions.

No, the tier of the Family Head does not affect the accruals or benefits of other members in the Family Pool.

No, physical Family Pool membership cards will not be issued to the Family Head or any members.

Maharaja Points transferred to the Family Head's account are valid for two years. This validity extends whenever the Family Head or any Pool Member earns points through revenue flights after the pool's creation.

Any points remaining in a pooled member’s account prior to joining the pool maintain their original expiry dates and are not eligible for extensions based on new flight activity.

The Family Head has the sole authority over the Maharaja Points contributed to the Family Pool.

There can be a maximum of 9 members in a Family pool.

The Family Head cannot delink a pool member's account. Pool members get the option to leave the Family Pool after 1 year from joining the Family Pool. Family Head can then add more members to the vacant slot.

Members can be delinked only after they complete 1 year in the Family Pool.

Once the member is delinked, the Family Head can add another family member. Please note that a maximum of 8 members, excluding the Family Head, can be a part of the Family Pool.

No, existing members do not have to give their consent when the Family Head requests to add a new member.

Yes, members will have an option to opt out of a Family Pool account after completing one year.

No, when a member decides to leave a Family Pool account, the contributed points will remain in the pool.

In the unfortunate event of the passing of the Family Head, Maharaja Club may, at its sole discretion, transfer all or a portion to one of the pooled member’s account at once. Pooled member should raise the request through Customer Support Portal to delete the member’s account and submit the death certificate and relationship proof.

In the unfortunate event of the passing of a member, the individual’s points are transferred to the Family Head’s account. The Family Head should send a request through Customer Support Portal to delete the member’s account and submit the death certificate and relationship proof.

Yes, if the Family Head or the Pool Member is removed or decided to leave the pool, they can join or create another pool after 6 months.

No, the Family Head cannot give up the post in favour of the spouse or another family member.

No, there is no possibility of members backtracking on their consent claim.

If a member declines the invitation to join a family pool or does not provide consent, they are not added to the Family Pool.

No, a Family Head's tier will not be upgraded based on the Maharaja Points in the Family Pool. The tier status is attained based on the tier points earned or the number of flights taken by each member individually.

No, the tier of a Family Pool's member does not affect the accruals of other members in the Family Pool.  

• If you have an existing Air India account and have authorized Vistara to migrate Club Vistara account data to Air India's loyalty program - Maharaja Club by not choosing to opt-out, then the membership will be automatically transferred.
• If you do not have an existing Maharaja Club account, a new account will be created and the Maharaja Club ID, will be communicated to the member to their registered e-mail address.

Club Vistara and Flying Returns have come together to form Maharaja Club offering unparalleled privileges and exclusive benefits. You can visit the Maharaja Club section on the website to learn more.

A new account with all your Club Vistara account details including your email address and phone number would have been created in this scenario.

Maharaja Club requires each account to have a unique phone number and email address. If duplicate contact details are detected across multiple accounts at the time of migration, or if you have ended up with multiple accounts, you will have the option of merging these redundant accounts into your primary account. Please reach out to the Air India Customer Support Team to assist you in merging these accounts.

Yes, members can link up to 4 existing minor accounts online. Please refer to the Minor account T&Cs and FAQs to know more.

Tier Points balance available in your CV account has been transferred to the Maharaja Club programme at a 1:1 ratio. The points will remain valid for at least one year from the date of migration, even if they are due to expire sooner. From 12-November-2024, you can start enjoying the benefits of Maharaja Club.

Your Tier Status has been assigned based on the cumulative points of both programmes. You will be able to maintain, at least, your current Club Vistara Tier Status or get upgraded if you qualify basis the cumulative points. Going forward, the rules of Maharaja Club will apply.

All benefits and privileges offered to you are as per the Maharaja Club programme rules. Click here to learn more.

Club Vistara members will retain their existing Tier Status. Post merger, Tier Status will be evaluated based on cumulative Tier Points of both programs and you will retain the higher tier.

Maharaja Club currently offers digital membership kits for sustainability reasons.

Maharaja Club has a premium helpline catering to the elite tiers. The Tier Status of all eligible frequent flier CV members has been protected in Maharaja Club post-migration.

All benefits of Maharaja Club are applicable, including Star Alliance Status for Silver, Gold and Platinum members that offers benefits across the Star Alliance network.

The CV Points balance available in your account have been transferred to Maharaja Club at a 1:1 ratio. The points will remain valid for at least one year, even if they are due to expire sooner. For example, if you have 500 CV Points, these will move to your Maharaja Club account as 500 Maharaja Points.

Club Vistara and Flying Returns have come together to form a unified program - Maharaja Club. All your existing CV Points and unutilized vouchers from Club Vistara will be seamlessly transferred to the Maharaja Club programme. This ensures ample opportunity for you to utilize your accrued benefits within the unified program.

Yes, once migrated, the Club Vistara Points (migrated) will be pooled as per the predefined pool definition.

You can view them under Member Account>Club Vistara Points Balance (Migrated)>Transactions

Members can view their vouchers under the Vouchers section in their member profile.

You cannot extend the validity of your vouchers at Air India currently.

Claiming Missing Points for Vistara flights has been discontinued from 12 May 2025, following the end of the 6-month claim window since the last eligible Vistara flight on 12 November 2024.

Members can view the same under Maharaja Club account>Transactions>Club Vistara>Club Vistara Points (migrated) and Tier Points (migrated) respectively.

All Complimentary ticket vouchers have been auto issued and credited to your Maharaja Club account post-migration.

Yes.Your Club Vistara account has been migrated to your linked Maharaja Club account and your CV Points have been transferred to this account in 1:1 ratio. You can redeem Maharaja Points in your Maharaja Club account for booking with Star Alliance partners.

The benefits as per Maharaja Club policy regarding flying with Partner Airlines will apply. 

No. Only Club Vistara members have been migrated to Maharaja Club with possible retention or upgrade of tier.

You will be able to maintain your Complimentary Tier for at least a year in Maharaja Club from the date of migration.

All benefits of the co-brand card will be transferred to Maharaja Club.

Members can reach out to the Customer Service team to get a booking made.

All CV Points, One Class Upgrade Vouchers, and Complimentary Ticket Vouchers earned though Vistara co-brand cards before 12 November 2024 have been transferred to linked Maharaja Club accounts. Now, Co-brand card holders will earn Maharaja Points and Complimentary Ticket Vouchers in addition to the existing card benefits.

Members holding Vistara co-brand cards will continue to enjoy current benefits as per the current card program construct and existing program's terms and conditions until 31 March 2026.

As the program benefits will continue until 31 March 2026, the annual card membership renewals, as applicable, will not be done after 31 March 2025, so that the features and benefits are continued for the whole 12-month annual period. Please note that the last date for annual card membership renewal for the respective issuing partners may vary based on their internal policies but not later than 31 March 2025.

Effective 30 September 2024, the issuance of new co-brand cards has been discontinued.

All personal information you share with us is kept highly confidential. Personal data is only used by Air India to communicate with you, based on your consent. Your data will not be shared with any vendors or partners without consent.

All the data we collect is stored securely. Air India may share your data with its internal agencies with your consent. We will not share any data without your consent.

Your contact details will only be used to send important emails and SMS alerts related to transactions and security. We also send promotional campaigns based on your set preferences and consent. Your data preference will be used to provide a better and more personalised service. 

Your transactions and contact details will be stored securely until you are no longer a member of the Maharaja Club.

To update your Maharaja Club ID information, log in to the My Account page and navigate to the Profile Page to make edits, including selecting or deselecting choices from your communication preferences.

The consent for all data processing activities for children, defined as any person aged under 18 years, is given by adult members who serve as guardians to these children.  

Please refer to our cookie policy here.